GENESIS OF SOUTHWEST HOUSTON

My experience from my first oil change to today has not been good. Twice you have ordered replacement parts for me and twice you gave my part to someone else without notifying me and had to reschedule my appointment. This is my second genesis vehicle. You sold me glass coverage that really doesn?t cover glass. What a fraud!!! Because my crack is longer than 6 inches, you will not cover it??? If a crack is 6 inches then you would replace it??? How can you sell such a product for a second party??? Hope the commission you get off it covers lost customers? when I contacted your service department Monday we covered how big the crack was your agent pulled my contract, informed me a third party would be called in to replace it. Today he tells me you cannot do it there and I would have to contact them myself. I called them before leaving because I was confused on what changed only to be informed that the claim was denied due to be more than 6 inches. And your agent couldn?t tell me. In addition another person came in to talk to an agent because no one would return their call. This I have experienced over and over. The last time your company gave my part away I spoke with the service manager and was feed all the lines about how you were working hard to improve your service department. You still have a long ways to go. I have enjoyed my two genesis however this WILL be the last one I ever purchase and I?m at my 3 year mark where I normally trade in my vehicle but it will not be with Genesis this time due to SERVICE

Took my vehicle in for regular maintenance and service. I was put in a nice courtesy vehicle and services were completed promptly. I had a great experience with Roger and the rest of the Genesis team!

We had the easiest and most enjoyable car-buying experience ever with Christie Sanchez-Leal at Group 1 Genesis of SW Houston. I highly recommend visiting Group 1 Genesis of SW Houston for your next car!

We had the easiest and most enjoyable car-buying experience ever with Christie Sanchez-Leal at Group 1 Genesis of SW Houston. I highly recommend visiting Group 1 Genesis of SW Houston for your next car!

My service advisor Jose Garza was amazing, truly on point. He was very helpful and extremely knowledgeable. It's customer service like this that matter most to me as a consumer. Would definitely come back an ask for him directly.

Danyul took very good care of my car during its recent service. He was also very attentive to the issues that I had addressed prior to service. Overall, a very good experience.

Very good point about the fact that the first time you see the moon it is the first thing that comes out to me as I see the

My first visit was very impressive, from the minute I drove in . My advisor was there ready to assist . He immediately offered me coffee and snack then he began to her my concerns with my vehicle

Great services from this group and southwest Genesis! They were able to provide me everything I needed!

After purchasing my Genesis, I visited two other Genesis locations for maintenance and found that the level of service did not compare to the outstanding experience I received at the Southwest Genesis dealership. I truly appreciate the exceptional service provided. Thank you, Danny. I will definitely be returning.