West Herr Subaru of Rochester

Had a few isdues with my subaru..they wanted to charge me for 3 different scans at 189$ a piece..I said no ill go somewhere else..theyvthen said they can do just the one scan..which reulted in exactly what I told them the problem was

I’d have to say the shopping experience was very good. No high pressure, sales consultant spent plenty of time going over the car with us, sales manager was fair with the negotiations. The pick up process was very good and the followup. I’ve bought from West Herr dealerships before and they’re a class act. They’re on the opposite end of the county from where I live, there are two other Subaru dealers closer but based on past experiences with West Herr it was worth the drive. Plus Subaru is an excellent car. Great crash test results, lots of safety features too.

Bobby, salesperson at Subaru Rochester was excellent. Very friendly, knowledgeable and kept promises. Car buying can be stressful- especially for first timer. I would highly recommend this dealership and especially Bobby!

Our sales person Stephen was very good. Informative. Low key etc. we had a very good experience

Carli was EXTREMELY customer-focused making my first visit to this dealership a memorable experience

Subaru Crosstrek Purchase — A Five-Star Experience with Mercy Sugar at West Herr The Subaru Crosstrek isn’t trying to be flashy — it’s built to be useful, reliable, and ready for whatever life throws your way. And it absolutely delivers. But what made my experience truly unforgettable was Mercy Sugar. From the moment I walked in, Mercy listened attentively, offered thoughtful advice, and never once made me feel pressured. Her enthusiasm for the Crosstrek was genuine, and her ability to match me with the perfect trim and features was spot-on. She didn’t just sell me a car — she built trust, and that’s rare. The atmosphere at West Herr was incredible. Every step of the process felt smooth and supportive. Driving off the lot, I didn’t just feel excited about my new Crosstrek — I felt confident knowing that West Herr is there to help, not just to make a sale. If you’re in the market for a Subaru — or any vehicle — do yourself a favor and ask for Mercy. She turns a transaction into a relationship, and that makes all the difference.

Andrea was very knowledgeable of the vehicles that we looked at very friendly and professional she made the process go very smoothly we wound up buying two vehicles

It was my first visit and I would say it was very pleasant. The staff was friendly, professional, and helpful.

We have bought 2 Subarus previously & feel comfortable with Steven. He answered all our questions. We were able to look at many cars.

Everyone was friendly and the advisor clearly communicated what was going to be done along with a video of the vehicle