Reviews
*LAWSUIT PENDING* against this dealership.
*LAWSUIT PENDING* against this dealership. They will steal your money and give you the wrong car. Then they will deny any wrong doing and deflect responsibility. Not sure how a salesman can lie about features being in the car and when they deliver the car to your house and it doesnt have those features the deal is set. Yea this happened to me. They told me the car had specific features I asked for and then delivered the wrong car. I called within 10 minutes and they said the car has already been funded sorry we can't do anything about it. By the way I was a returning customer that already had a jeep from them so much for trying to be loyal and them taking care of a repeat customer. They also told me they would waive some fees for being a return customer like disposition fee and being over on mileage and I still got a bill for those items. Complete liars and scam artists. Lawsuit incoming...
*LAWSUIT PENDING* against this dealership.
*LAWSUIT PENDING* against this dealership. They will steal your money and give you the wrong car. Then they will deny any wrong doing and deflect responsibility. Not sure how a salesman can lie about features being in the car and when they deliver the car to your house and it doesnt have those features the deal is set. Yea this happened to me. They told me the car had specific features I asked for and then delivered the wrong car. I called within 10 minutes and they said the car has already been funded sorry we can't do anything about it. By the way I was a returning customer that already had a jeep from them so much for trying to be loyal and them taking care of a repeat customer. They also told me they would waive some fees for being a return customer like disposition fee and being over on mileage and I still got a bill for those items. Complete liars and scam artists. Lawsuit incoming...
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
*LAWSUIT PENDING* against this dealership.
*LAWSUIT PENDING* against this dealership. They will steal your money and give you the wrong car. Then they will deny any wrong doing and deflect responsibility. Not sure how a salesman can lie about features being in the car and when they deliver the car to your house and it doesnt have those features the deal is set. Yea this happened to me. They told me the car had specific features I asked for and then delivered the wrong car. I called within 10 minutes and they said the car has already been funded sorry we can't do anything about it. By the way I was a returning customer that already had a jeep from them so much for trying to be loyal and them taking care of a repeat customer. They also told me they would waive some fees for being a return customer like disposition fee and being over on mileage and I still got a bill for those items. Complete liars and scam artists. Lawsuit incoming...
*LAWSUIT PENDING* against this dealership.
*LAWSUIT PENDING* against this dealership. They will steal your money and give you the wrong car. Then they will deny any wrong doing and deflect responsibility. Not sure how a salesman can lie about features being in the car and when they deliver the car to your house and it doesnt have those features the deal is set. Yea this happened to me. They told me the car had specific features I asked for and then delivered the wrong car. I called within 10 minutes and they said the car has already been funded sorry we can't do anything about it. By the way I was a returning customer that already had a jeep from them so much for trying to be loyal and them taking care of a repeat customer. They also told me they would waive some fees for being a return customer like disposition fee and being over on mileage and I still got a bill for those items. Complete liars and scam artists. Lawsuit incoming...
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Brian, this is deeply concerning to read and not the experience we want for our customers. We take these matters seriously and would like to address your concerns directly. Please reach out at your earliest convenience so we can work towards a resolution. Thank you.
Great experience.
Great experience. No messing around. In and out and everything works now. I want to Thank you guys
Great experience.
Great experience. No messing around. In and out and everything works now. I want to Thank you guys
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Chris, we appreciate the stellar review here at Orange Coast Chrysler Dodge Jeep Ram Fiat!
My wife and I recently had the pleasure of purchasing a
My wife and I recently had the pleasure of purchasing a new vehicle through Paul Whitehead, and the experience was exceptional from start to finish. Paul demonstrated remarkable knowledge and expertise, guiding us through the entire process with patience and professionalism. He took the time to understand our needs and preferences, ensuring that we purchased the perfect vehicle. His attention to detail and commitment to customer satisfaction truly set him apart. I felt valued and well-informed at every stage, and his friendly demeanor made the experience enjoyable and stress-free. I wholeheartedly recommend Paul Whitehead to anyone in the market for a new vehicle!
My wife and I recently had the pleasure of purchasing a
My wife and I recently had the pleasure of purchasing a new vehicle through Paul Whitehead, and the experience was exceptional from start to finish. Paul demonstrated remarkable knowledge and expertise, guiding us through the entire process with patience and professionalism. He took the time to understand our needs and preferences, ensuring that we purchased the perfect vehicle. His attention to detail and commitment to customer satisfaction truly set him apart. I felt valued and well-informed at every stage, and his friendly demeanor made the experience enjoyable and stress-free. I wholeheartedly recommend Paul Whitehead to anyone in the market for a new vehicle!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your wonderful experience with Paul and the team at Orange Coast Chrysler Dodge Jeep Ram Fiat! We're pleased to hear that his expertise and dedication made your vehicle purchase smooth and enjoyable, and we sincerely appreciate the recommendation. Happy driving!
Very friendly, honest, helpful, professional.
Very friendly, honest, helpful, professional. Answer all my questions and help me solve them differently making this dealership my choice of maintenance for my car.
Very friendly, honest, helpful, professional.
Very friendly, honest, helpful, professional. Answer all my questions and help me solve them differently making this dealership my choice of maintenance for my car.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're pleased to hear that our team at Orange Coast Chrysler Dodge Jeep Ram Fiat provided you with such a positive experience. Thanks for sharing!
I received one key instead of two keys after I signed the
I received one key instead of two keys after I signed the contract. They never mentioned only one key available in the sales process. When I asked a spare key, they told me that you signed the paper. That's it. They deceived me. Do not trust them
I received one key instead of two keys after I signed the
I received one key instead of two keys after I signed the contract. They never mentioned only one key available in the sales process. When I asked a spare key, they told me that you signed the paper. That's it. They deceived me. Do not trust them
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I apologize for the miscommunication. We strive for transparency in our sales process, so it's disappointing to learn that this misstep with your keys has left such a negative impression. I'd like to help resolve this situation if possible, so please feel free to reach out to me directly at your convenience. Thank you, Ferdie Ang - Service Director (714) 587-6172
Taylor and the service team at Orange Coast Chrysler,
Taylor and the service team at Orange Coast Chrysler, Dodge, Jeep, Ram, Fiat did a great job for us! They are friendly, professional, and respectful of our time. Thanks!
Taylor and the service team at Orange Coast Chrysler,
Taylor and the service team at Orange Coast Chrysler, Dodge, Jeep, Ram, Fiat did a great job for us! They are friendly, professional, and respectful of our time. Thanks!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with Taylor and the service team at Orange Coast Chrysler Dodge Jeep Ram Fiat! We're delighted to hear they provided friendly, professional service. We appreciate your support!
Excellent service I have returned to this dealer because
Excellent service I have returned to this dealer because of the service I will return.
Excellent service I have returned to this dealer because
Excellent service I have returned to this dealer because of the service I will return.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The team at Orange Coast Chrysler Dodge Jeep Ram Fiat loves seeing great reviews! Thank you for the kind words.
Car was finished quicker than I was originally told.
Car was finished quicker than I was originally told. My service rep kept me informed or the progress. Service was excellent!
Car was finished quicker than I was originally told.
Car was finished quicker than I was originally told. My service rep kept me informed or the progress. Service was excellent!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that your service experience at Orange Coast Chrysler Dodge Jeep Ram Fiat was excellent and efficient! Keeping our customers informed is a top priority, so we're glad we could meet your expectations. Thanks for sharing this feedback with us!
Dean was great to deal with.
Dean was great to deal with. He accomplished in three eeeks wjhat I had been trying to get done in six months. Engine recall. Thanks Dean!
Dean was great to deal with.
Dean was great to deal with. He accomplished in three eeeks wjhat I had been trying to get done in six months. Engine recall. Thanks Dean!
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Charles, we're delighted to hear that Dean was able to assist you so efficiently at Orange Coast Chrysler Dodge Jeep Ram Fiat. Thank you for sharing your experience with us!