Castle Chrysler Dodge Jeep Ram

Tony and.erica are the Best,great price and easy to work with ,I will be back thanks for everything

I am really frustrated with the situation. I originally took my vehicle to Castle Dodge Chrysler Jeep Ram in January 2024 because my heat was not working effectively, and they charged me $180 for a diagnosis, only to tell me nothing was wrong. Fast forward a year later, during winter, I contacted them again because my heat was still inadequate. They finally said I needed a new heater core. I scheduled the replacement for the following week since I was going on vacation for two weeks, and they were busy at the time. When I returned, I called to check on the repair, only to find out they hadn't even started on my truck. I was furious! They gave me a loaner vehicle, and two days later, they finally got my vehicle done. However, right after picking it up, I noticed a coolant smell, even though I couldn’t see a leak anywhere. About a month later, the smell got worse, and when I popped the hood, I saw coolant leaking from the hose where it connects to the heater core. I contacted Castle again and made another appointment. When I arrived, the service manager, Jason, was immediately dismissive and refused to take any responsibility. After having my truck for four hours, they claimed the hose was leaking at the heater core and still denied responsibility, expecting me to pay for the repair. They used a pair of vice grips pliers to disconnect the hose from the heater core and damaged it refuse to do the right thing. Not honest people nor do they stand by the work. Buyer beware!!

I am really frustrated with the situation. I originally took my vehicle to Castle Dodge Chrysler Jeep Ram in January 2024 because my heat was not working effectively, and they charged me $180 for a diagnosis, only to tell me nothing was wrong. Fast forward a year later, during winter, I contacted them again because my heat was still inadequate. They finally said I needed a new heater core. I scheduled the replacement for the following week since I was going on vacation for two weeks, and they were busy at the time. When I returned, I called to check on the repair, only to find out they hadn't even started on my truck. I was furious! They gave me a loaner vehicle, and two days later, they finally got my vehicle done. However, right after picking it up, I noticed a coolant smell, even though I couldn’t see a leak anywhere. About a month later, the smell got worse, and when I popped the hood, I saw coolant leaking from the hose where it connects to the heater core. I contacted Castle again and made another appointment. When I arrived, the service manager, Jason, was immediately dismissive and refused to take any responsibility. After having my truck for four hours, they claimed the hose was leaking at the heater core and still denied responsibility, expecting me to pay for the repair. They used a pair of vice grips pliers to disconnect the hose from the heater core and damaged it refuse to do the right thing. Not honest people nor do they stand by the work. Buyer beware!!

It was a pleasure purchasing my new 2024 Ram 2500 Power Wagon from Castle. I work with Erica Ditmire over the phone and she made the entire process easy. She even came to work on her day off so I could pick up my truck early. Thank you Erica

I want to share my gratitude and appreciation to Erica Ditmire of Castle CDJR in Chesterton. Erica helped us during the 2024 holiday season. The Castle dealership was busy and Erica worked late hours, sometimes just to touch base and confirm we had everything we needed. She provided multiple purchase choices for our consideration, and she spoke knowledgeably to each choice. I don't know how she keeps track of it all. Erica was a pleasure to work with due to her outstanding effort, tremendous knowledge and her friendly and professional attitude!

Another great experience at Castle in Chesterton. As always our salesman Tyler took care of all the details making for another smooth transaction! This is the 3rd vehicle we have purchased through Tyler and we recommend him to all of our friends and family!

Erica Ditmire was very responsive and one of the primary reasons I selected this vehicle versus one at another dealership.

Tony was very knowledgeable. He explained our finance papers so we understood them. He took his time. Very friendly.

Erica was wonderful to work with during the whole experience! Erica was friendly, patient, and knowledgeable. She worked hard to overcome an initial bad experience with Tony, in finance. After dealing with Tony, we left and were ready to never come back. However, Erica reached back out and we are very happy we gave her the chance to make it right. Thank you, Erica!

Thank you so much Erika Ditmire for all of you hard work so that I could drive away with basically a brand new car!!