Reviews
Sercice call was excellent.
Sercice call was excellent. Easy to schedule, accommodated a last minute change. Professional, prompt and kept me informed through the service.
Sercice call was excellent.
Sercice call was excellent. Easy to schedule, accommodated a last minute change. Professional, prompt and kept me informed through the service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jeff, thank you for choosing Koons Woodbridge Ford and for leaving such a great review! We look forward to serving you again. Take care!
I have to commend the "extra mile" Koons Ford traveled to
I have to commend the "extra mile" Koons Ford traveled to help me purchase a Ford F150 from them and get it imported into Massachusetts. I was searching for a particular trim level that was readily available at their dealership, they figured out how to import it into MA (which is notorious for being difficult to deal with). My hat is off to the sales department! Thank you.
I have to commend the "extra mile" Koons Ford traveled to
I have to commend the "extra mile" Koons Ford traveled to help me purchase a Ford F150 from them and get it imported into Massachusetts. I was searching for a particular trim level that was readily available at their dealership, they figured out how to import it into MA (which is notorious for being difficult to deal with). My hat is off to the sales department! Thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
John, we're glad to hear our sales team went the extra mile to help you purchase and import your Ford F-150. Thank you for choosing Koons Woodbridge Ford!
Great service, good experience.
Great service, good experience. Salesman knowledgeable, knows Ford trucks. Got me what I wanted quick.
Great service, good experience.
Great service, good experience. Salesman knowledgeable, knows Ford trucks. Got me what I wanted quick.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chris, thank you for choosing Koons Woodbridge Ford and for sharing your feedback about our knowledgeable team! We look forward to seeing you again down the road! Enjoy your new truck!
Super friendly staff, they helped me with my decision
Super friendly staff, they helped me with my decision when choosing my cars and the entire process. Many thanks to Erick R. Guerra and Mr. Ally for their time.
Super friendly staff, they helped me with my decision
Super friendly staff, they helped me with my decision when choosing my cars and the entire process. Many thanks to Erick R. Guerra and Mr. Ally for their time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Louise, it's wonderful to hear that the entire team made your decision-making and buying process smooth! Here at Koons Woodbridge Ford, we strive to provide excellent service and support. We appreciate your business and hope to see you again down the road!
I had a wonderful experience here.
I had a wonderful experience here. Everything went smoothly from start to finish. Kevin Beasley, he is one of the best service advisor i dealt with. I highly recommend Koons Woodbridge Ford
I had a wonderful experience here.
I had a wonderful experience here. Everything went smoothly from start to finish. Kevin Beasley, he is one of the best service advisor i dealt with. I highly recommend Koons Woodbridge Ford
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Calvin, we are so grateful for your 5-star review. It's fantastic to hear that Kevin and our team made your visit a smooth and enjoyable one. Thank you for choosing Koons Woodbridge Ford and for sharing your recommendation!
I highly recommend the service department at koons of
I highly recommend the service department at koons of Woodbridge, Va. Kevin and the entire staff are both welcoming knowledgeable and go the extra mile .
I highly recommend the service department at koons of
I highly recommend the service department at koons of Woodbridge, Va. Kevin and the entire staff are both welcoming knowledgeable and go the extra mile .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re grateful for your kind words and five-star rating! Glad to know you enjoyed working with Kevin and the team! We look forward to helping again in the future here at Koons Woodbridge Ford! Take care!
Promised a 2-day repair, but it dragged on for over a
Promised a 2-day repair, but it dragged on for over a week. Communication was terrible, I had to keep calling for updates, and I never felt kept in the loop. Very disappointing service.
Promised a 2-day repair, but it dragged on for over a
Promised a 2-day repair, but it dragged on for over a week. Communication was terrible, I had to keep calling for updates, and I never felt kept in the loop. Very disappointing service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We aim to provide timely and communicative service, so it's concerning to hear about the delays and lack of updates you experienced. We'd like to look into how this happened and ensure any outstanding issues are resolved promptly. Please get in touch with us at your earliest convenience. Thank you, Nicole Phillips - Customer Relations Manager - nicole.phillips@koons.com
Nick and Greg were super helpful.
Nick and Greg were super helpful. All around very smooth and easy process at this dealership
Nick and Greg were super helpful.
Nick and Greg were super helpful. All around very smooth and easy process at this dealership
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're glad to hear that Nick and Greg provided top-notch service! Safe travels from the entire Koons Woodbridge Ford team!
The personnel in the service department are always so
The personnel in the service department are always so helpful and do their very best to work with my schedule. Kevin in the service department was especially helpful with my last couple of visits to have my truck serviced.
The personnel in the service department are always so
The personnel in the service department are always so helpful and do their very best to work with my schedule. Kevin in the service department was especially helpful with my last couple of visits to have my truck serviced.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're grateful for your feedback! It's fantastic to hear that Kevin and the rest of our service team have consistently provided helpful and accommodating service. Thank you for choosing Koons Woodbridge Ford!
Excellent service everything was done in a timely manner
Excellent service everything was done in a timely manner and and work on my truck was good
Excellent service everything was done in a timely manner
Excellent service everything was done in a timely manner and and work on my truck was good
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are grateful to have earned your business, Lenny. Thanks for taking the time to leave us a review! - The Koons Woodbridge Ford Team