Reviews
Thijis was great when I got my new Macan, and Camden has
Thijis was great when I got my new Macan, and Camden has always taken me with my last one! I am sure he will again! Great store!
Thijis was great when I got my new Macan, and Camden has
Thijis was great when I got my new Macan, and Camden has always taken me with my last one! I am sure he will again! Great store!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
John Tan is great!
John Tan is great!! Every time I come in for service John, as well as others, treat me as if I were their only customer. John is knowledgeable and above all honest. I actually enjoy coming in and waiting in the showroom while my car is being serviced.
John Tan is great!
John Tan is great!! Every time I come in for service John, as well as others, treat me as if I were their only customer. John is knowledgeable and above all honest. I actually enjoy coming in and waiting in the showroom while my car is being serviced.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we're glad to hear our staff took such great care of you, Edward! We hope we can continue to be of service to you down the road!
We recently purchased a CPO Cayenne Coupe from Porsche
We recently purchased a CPO Cayenne Coupe from Porsche Downtown Chicago. Alan Ramierez was great to deal with. I traveled over 500 miles to see the car and it was well worth the trip. Alan was knowledgeable about the car and answered my questions. He also checked in with me after the trip home. I highly recommend Alan David Chen and Team Porsche Chicago. Thanks again!
We recently purchased a CPO Cayenne Coupe from Porsche
We recently purchased a CPO Cayenne Coupe from Porsche Downtown Chicago. Alan Ramierez was great to deal with. I traveled over 500 miles to see the car and it was well worth the trip. Alan was knowledgeable about the car and answered my questions. He also checked in with me after the trip home. I highly recommend Alan David Chen and Team Porsche Chicago. Thanks again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Shrawan, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We recently purchased a CPO Cayenne Coupe from Porsche
We recently purchased a CPO Cayenne Coupe from Porsche Downtown Chicago. Alan Ramierez was great to deal with. I traveled over 500 miles to see the car and it was well worth the trip. Alan was knowledgeable about the car and answered my questions. He also checked in with me after the trip home. I highly recommend Alan David Chen and Team Porsche Chicago. Thanks again!
We recently purchased a CPO Cayenne Coupe from Porsche
We recently purchased a CPO Cayenne Coupe from Porsche Downtown Chicago. Alan Ramierez was great to deal with. I traveled over 500 miles to see the car and it was well worth the trip. Alan was knowledgeable about the car and answered my questions. He also checked in with me after the trip home. I highly recommend Alan David Chen and Team Porsche Chicago. Thanks again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Joe, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Frank is an excellent salesperson, consummate
Frank is an excellent salesperson, consummate professional, very responsive, and always available. I led sales organizations for large financial service companies globally for many years. I would hire Frank in a heartbeat. Hopefully I’ll find a dealership here in Boston that can provide me the same high level of service and brand insight. I would also encourage interested buyers who maybe shopping on line to reach out to Ria the Sr Manager of online marketing and sales at Chicago Porsche, She was fantastic replying to my inquiry immediately 10 minutes before closing on a Saturday evening. Very helpful and professional with the high level details on the car which started the sale process off on the right foot.. And finally the lead from finance on my purchase Joystna, very professional, excellent product and financing knowledge..great job guys.
Frank is an excellent salesperson, consummate
Frank is an excellent salesperson, consummate professional, very responsive, and always available. I led sales organizations for large financial service companies globally for many years. I would hire Frank in a heartbeat. Hopefully I’ll find a dealership here in Boston that can provide me the same high level of service and brand insight. I would also encourage interested buyers who maybe shopping on line to reach out to Ria the Sr Manager of online marketing and sales at Chicago Porsche, She was fantastic replying to my inquiry immediately 10 minutes before closing on a Saturday evening. Very helpful and professional with the high level details on the car which started the sale process off on the right foot.. And finally the lead from finance on my purchase Joystna, very professional, excellent product and financing knowledge..great job guys.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Maxwell, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Happy girl!
Happy girl! Best car buying experience! Worked with David from start to finish. Professional and fast! Beautiful dealership and tasty coffee:) Highly recommend!!!
Happy girl!
Happy girl! Best car buying experience! Worked with David from start to finish. Professional and fast! Beautiful dealership and tasty coffee:) Highly recommend!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Mariana, we're glad to hear you found David to be so informative and helpful. Thanks for the recommendation, and have an amazing day!
I bought a CPO 911S this weekend from Porsche Downtown
I bought a CPO 911S this weekend from Porsche Downtown Chicago. The staff was great, but special thanks to my brand ambassador David Chan. David was responsive, thorough and knowledgeable. He kept me informed throughout the process. The strong customer service really enhanced the experience.....and the car is beautiful....and exactly as David described it to me.
I bought a CPO 911S this weekend from Porsche Downtown
I bought a CPO 911S this weekend from Porsche Downtown Chicago. The staff was great, but special thanks to my brand ambassador David Chan. David was responsive, thorough and knowledgeable. He kept me informed throughout the process. The strong customer service really enhanced the experience.....and the car is beautiful....and exactly as David described it to me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi James, thank you for your positive review. We're glad to hear that you found our team here at Porsche Downtown Chicago so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
It was a nice experience.
It was a nice experience. David was very helpful. A place where you can safely buy a vehicle.
It was a nice experience.
It was a nice experience. David was very helpful. A place where you can safely buy a vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience with Porsche Downtown Chicago, and
Great experience with Porsche Downtown Chicago, and especially working with Nicalette Theodosis, on the purchase of a 2020 MINI Cooper S Iconic 2D. She is a great communicator beginning with our opening phone call and continuing throughout the entire sales process, very important when buying from out of state, she was completely thorough and totally transparent and no surprises, many thanks again Nicalette, best regards, Jay Vogele
Great experience with Porsche Downtown Chicago, and
Great experience with Porsche Downtown Chicago, and especially working with Nicalette Theodosis, on the purchase of a 2020 MINI Cooper S Iconic 2D. She is a great communicator beginning with our opening phone call and continuing throughout the entire sales process, very important when buying from out of state, she was completely thorough and totally transparent and no surprises, many thanks again Nicalette, best regards, Jay Vogele
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
NEVER BUY AN USED CAR FROM THEM!!
NEVER BUY AN USED CAR FROM THEM!! I saw a BMW 750 IX, 2018 Model on the internet. I called the Porsche Dealer and sent them an offer. They told me they have a few more offers and if the car will still be available on Monday then they will accept my offer. Monday morning I got a call from them, and they said they accepted my offer. They sent me an invoice which was $500 higher then the offer price. Before buying the car I asked them for the inspection reports, and they suggested for me to go to the BMW dealership which was closest to their dealership. They told me they will drop the car and pick it up once the inspection (costed me $400) was completed. I got the itemized inspection reports which revealed no issues with the car. I drove 6 hours to go pick up the car out of state. After driving 2 weeks my car had major issues. The Coolant hose started leaking. I went to the BMW and got the quote of $4000 to fix the car despite getting a extended warranty from Porsche. But when I called they said they can’t cover the cost of the hoses. My Sales Manger, ANDY, was very rude to me and said he can’t do anything and why didn’t you check the car before buying it. I was told the inspection report was normal at time of buying, and I asked him why the cosmetic damages were not mentioned on the Internet. He said he didn’t have time to post everything on the internet. I feel like I was lied to and the original condition of the car was not revealed to me. I will never buy a car from the downtown Chicago Porsche dealership as they are very unprofessional, rude, and unhelpful.
NEVER BUY AN USED CAR FROM THEM!!
NEVER BUY AN USED CAR FROM THEM!! I saw a BMW 750 IX, 2018 Model on the internet. I called the Porsche Dealer and sent them an offer. They told me they have a few more offers and if the car will still be available on Monday then they will accept my offer. Monday morning I got a call from them, and they said they accepted my offer. They sent me an invoice which was $500 higher then the offer price. Before buying the car I asked them for the inspection reports, and they suggested for me to go to the BMW dealership which was closest to their dealership. They told me they will drop the car and pick it up once the inspection (costed me $400) was completed. I got the itemized inspection reports which revealed no issues with the car. I drove 6 hours to go pick up the car out of state. After driving 2 weeks my car had major issues. The Coolant hose started leaking. I went to the BMW and got the quote of $4000 to fix the car despite getting a extended warranty from Porsche. But when I called they said they can’t cover the cost of the hoses. My Sales Manger, ANDY, was very rude to me and said he can’t do anything and why didn’t you check the car before buying it. I was told the inspection report was normal at time of buying, and I asked him why the cosmetic damages were not mentioned on the Internet. He said he didn’t have time to post everything on the internet. I feel like I was lied to and the original condition of the car was not revealed to me. I will never buy a car from the downtown Chicago Porsche dealership as they are very unprofessional, rude, and unhelpful.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Prateek, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please reach out to us at location-email so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.