Reviews
Write a reviewHorrible Dealership
Ordered a brand new high end ford super duty. Went to trade with them and they offered me $20,000 less then book value. Told me it’s because they weee going to just auction my truck because their was no market for super duty trucks. Was trading in a identical truck to what I ordered. They used my order to fill their dealership lot with another super duty. And gave me zero chance to purchase as I’m not going to take $20,000 less then book value. Absolutely horrible place to buy vehicles from.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello, we're extremely disappointed to hear about your negative experience at our dealership. Our customers mean a great deal to us and we regret that we failed to provide you with the quality of service you deserve. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (785) 776-4004 so we can work with you to make this better. We look forward to speaking with you soon.
Oh, By the Way
I don't begrudge a dealership from trying to make money, but I do when they aren't honest about how they are doing it. Was told by an internet rep that Max Hyundai was only charging MSRP for the 2023 Hyundai Palisade. As I begin the process of moving forward, they then tell me that I am required to purchase the ProPack paint sealant and the Lo-jack security system. Also if I'm financing I have to use HMFC versus obtaining my own financing. I backed out right there. Many dealers are charging over MSRP for vehicles right now...I get that, but at least be honest about it and don't let me get into the nitty gritty and tell me after the fact I can't use my own financing and I am required to purchase accessories I don't want. Is this deal probably still better than elsewhere...yeah it probably is. But I prefer an honest approach versus an oh by the way approach. FYI, Noller Hyundai in Topeka is only charging MSRP and nothing else, they just haven't been able to get the same amount of inventory.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We're extremely disappointed to hear about your negative experience at our dealership. Our customers mean a great deal to us and we regret that we failed to provide you with the quality of service you deserve. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (785) 776-4004 so we can work with you to make this better. We look forward to speaking with you soon.