Koeppel Hyundai

I had an absolutely wonderful and smooth experience purchasing my new Elantra, all thanks to Perell Dawson at Koeppel Hyundai. Perell was incredibly professional, knowledgeable, and made the entire process from start to finish completely seamless and stress-free. He listened to what I wanted and made it happen without any pressure. The dealership itself was great, but Perell's excellent service truly stood out.

Despite there being a hiccup during the sales process, Shah and his team were very helpful in rectifying the issue. We left the dealership very happy with our purchase and during the whole process, Shah was helpful, not pushy, and provided very good support even after the car was driven off the lot. Overall, I would recommend this dealership to anyone that is looking for a good deal on a good car.

Shah, who was our salesperson, was very approachable, not pushy, and truly seemed like an all around good person. It was refreshing to see this energy at a car dealership, which can at times, feel pretty overwhelming and intimidating.

I had a great experience with Shah, he was patient and knowledgable throughout the process.

Shah was excellent to work with. Patient and knowledgeable. He looked out for our interests while respecting the framework of what the dealership needed. I have no hesitation in recommending him and would be happy to go back and work with him again in the future.

The service department is a finesse. When you go in, you are presented the paperwork of the work that is expected. The rep indicates the body of form that includes the services, then tells you to "sign here." However, the purposely leave out the $205/hr labor fee that they conveniently forget to point out on the form. Essentially, you are agreeing to labor fees without knowing. Do not go there, they are bunch of con artists charge people more than $$$ to fix a car than a doctor's visit. I would have never agreed to have my car fixed at a rate of $205/hr if I had known. I ended up paying $995.36 for front brakes, oil change, and air filters. They will NOT tell you the $205/hr rate they charge for labor. But when you complaint they will say it's on the form, it's posted on the wall. Mind you avg rate in NYC is $135-$140/hr. But they charge $205/hr and try to gaslight you when you complaint about not being verbally and explicitly informed beforehand.

I am not usually doing this but this time I must. Today my SantaFe 2021 was there 7th time for the same issue that I have last 3 months - AC not working. At the beginning I explained them a situation and they told me that everything working properly, and that they don't realize the issue and that I need to come back when again happend. Next time when it happened they told me that fan and transistor are not working and that they will replace it but I need to wait for parts. I got a call that parts arrived and car was there, repaired. The same issue happened after couple of days and I took my car again there, when they informing me that fan need to be replaced even they told me that they will do it preiovus time - we scheduled again and they told me that is fixed. I drove a car for 2 weeks and same issue happened - they told me that we need to change blower and cabin filter and thar cabin filter is not covered by warranty - I accepted. New call, car ready - I drove it for couple of days when same issue happend. New appointment, new beggining... I recieved again a call from the service representative who informed me thar car is ready and issue were wires and connectors but couple hours after AC not working again. My advice for everyone is to aviod this service since looks like they don't have idea what they are doing. At least, I expected from the dealership to have people that are able to fix Hyundai vehicles but looks like this guys are not educated to do that. I contacted Hyundai Motors America and I hope that they will help me to resolve this situation.

Ahmed was great to work with and really went above and beyond to secure our desired car and ensure top quality. I would definitely highly recommend Ahmed. Not only did we get a great deal, he was honest, with highly professional attitude, very easy to work with and made the process simple and fast. Thank you Ahmed for your excellent service.

This is our 4th vehicle purchase from Ahmed, his grate and very easy to work with, He truly treats you like family. Even after the sale of the last vehicles we got from him, he reached out to make sure I am comfortable with everything, if I had any questions, even invited me back to go over all the feature again. He is truly an ASSET to Koeppel Hyundai. Looking forward to doing future business with him. Thank you!!

Had grate experience working with Ahmed, his very patient on explaining everything very will. Even helped me out after buying the vehicle. His alway there for you. Thank you so much Ahmed.