Elite Motor Cars

I had a very smooth easy transaction...staff was pleasant and very very out going

I was so nervous about buying a used car but so happy I did! Shawn was awesome to work with, he was patient and took me through several options to make sure I got the car I wanted. I had 3 models in mind and ended up going with a BMW 5 series. LOVE IT!!!

The best used car dealership ever! My entire family purchased from here and were so happy with their service and our purchases. Highly recommend!

This review is a repost. I deleted the review, listed below, in good faith. The owner, who I thought was a good honest guy, proved me wrong. He did not stand by our agreement. So, I am reposting my review. Not only did the owner not stand by our agreement, he has chosen to ignore my requests and avoid my calls. He has also been dishonest with the loan company. I will say, this has been a HUGE lesson learned. I have never in my life experienced such disrespect for a customer and shady practices. I have already contacted the loan company, my lawyer and the Consumer Financial Protection Bureau. I am awaiting response. *REPOST* By far, the worst car buying experience I have ever encountered. I have a long story, but I'm not going to write it all. I'll try to summarize as best as possible. The dealership may respond and say my credit was not good. Please. Credit has nothing to do with the bad customer service, trumped up loan amount and the shady manager. Credit is in regards to getting approved and interest rate, which I was fine with. I cannot understand why the owner still has this manager running his company. I have no issues with the owner. He was cool. However, the manager Shawn is terrible. He comes off as arrogant and untrustworthy. I could not believe he suggested I buy a $1000 dollars coat to keep warm in my car. I thought he was joking. He was dead serious. I could not believe it. I left it alone though. No sympathy, no sense of urgency considering how cold it was. I continue to have issues with the car and the customer service is terrible. After taking months to fix my heat, they did something to my air conditioner. The air conditioner was working just fine but now blowing out air as hot as when the heat is on. They lied and stated they fixed the tire sensor issue but only cleared the code. Now, my key fob no longer works. The manager has no respect or empathy even after his shady car salesman was fired due to allegedly (Yes, I must say allegedly) stealing a substantial amount of money from the company. Also, allegedly, he was fired from taking money under the table from customers. This dude just lied and lied and no longer with the company. Interestingly, quite a few mechanics quit abruptly. What's going on here? I think there is some shady business going on here. According to a reputable auto service chain I had check out the car, the car this dealership sold me, they should have never. The shady salesman made promises to fix things citing I would have a warranty, don't worry. Well, he got fired and it went down hill. Turns out, he was lying anyway. I discovered that my financed loan amount was trumped up. I received no response regarding the issue. I read that others experienced the same thing. I believe this is happening to many customers. If I can get in touch with the other customers, I am considering organizing a class action suit to recover our funds. I have already contacted the loan company and awaiting their response. If not favorable, I will contact my lawyer. I may have a lemon, which is against the law. If you have had a similar issue regarding trumped up loan amounts or fees and considering legal action, let's connect. Post here. Thanks.

I usually have excellent experiences with businesses and enjoy supporting them. However, my recent experience with Elite Motor Cars at 1424 McCarter Hwy, Newark, NJ 07104 was exceptionally disappointing. My husband and I visited Elite Motor Cars to purchase a car for our daughter's birthday. We intended to buy the car outright without financing and worked with Shawn Tawfik, the general manager. Unfortunately, his demeanor was arrogant, dismissive, and he negotiated the price minimally, only budging by $100. Despite our reservations, we decided to purchase the car on November 15, 2024 and were assured that we would receive the paperwork, tags, and title by mail. As our daughter's temporary tags were about to expire on December 14, 2024, we realized we had not received any of the promised documents. My husband called Shawn Tawfik, who rudely claimed that my husband had only signed for the title, not the tags. This was contradictory to our understanding that both tags and title were included in our purchase. Shawn’s dismissive attitude and lack of professionalism were unacceptable. After several frustrating exchanges, including being told the title was delayed due to the DMV, we felt misled and anxious. In six days the temporary tags will be expired. Therefore, we decided to drive 1.5 hours to Elite Motor Cars to resolve the issue in person. Upon arrival, we found the title behind the desk, contradicting the claim that it was in the mail. This confirmed our suspicion that we were being misled. Shawn Tawfik hastily made copies of paperwork that should have been sent weeks earlier. This experience was highly unprofessional and indicative of poor customer service. During our visit, we also encountered another customer who was visibly upset about their own negative experience with the dealership. In summary, our experience with Elite Motor Cars was far from satisfactory. The lack of professionalism, poor communication, and misleading information were unacceptable. I would strongly advise against doing business with Elite Motor Cars.

So, i spoke to the manager 3 days ago and ordered an inspection on a Ferrari and requested a purchase contract . He said he would accommodate the above requests!!!. Today i found out the vehicle was sold ( i can prove all of the above, i have texts and taped conversations)). What a terrible organization, i wouldnt trust these guys under any circumstances!!! , Buyer beware!....how could you do that to a customer???

Exceptional and easy going people with great services. Very amazing and kind people with great work ethic

Be aware Scammers got me for 9,000 car was 27,000 turned into 42,000

Excellent experience at Elite motor cars I really like my car it’s drive so good appreciate ur patience till I finalize the car! Thanks Fate for your help!

My experience was one of the best I had in years. I would recommend this dealership to anyone in need of a vehicle. Shawn the Manager and Fate went above and beyond to facilitate my vehicle needs. They were the best.