Skip to main content

Southwest Kia

(1,306 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2023 consumer dealer award
New (682) 318-1284 (682) 318-1284
Used (682) 263-1977 (682) 263-1977
Service (682) 463-2943 (682) 463-2943

Reviews

(1,306 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Southwest Kia from DealerRater.

Want to share your experience with this dealership?

Write a review

2nd car purchased

This is my second purchase of a Kia. Each time the experience has been favorable. They worked for my trade in and I drove away with a 2019 Kia Forte. The process was easy and love the sales and service team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Kiafamilydulaney! We are pleased to hear you had a great experience. Thanks again and enjoy your new Kia Forte!

Great Customer Service

Jonathan Smith was AWESOME. Very friendly and polite. Was a great buying experience. He's an excellent employee and person. Thank you for all your help Jonathan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Thank you Jordan Lopez

If it wasn't for the dedication and trust in Jordan Lopez I would have went to another dealership. He was amazing. I will be back and looking for Jordan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Easy to get approved Friendly agents

Stan greeted us at the door. He was very helpful and was able to get me approved. Only problem I encountered was a little confusion. I originally went online before I went to the dealership. I made an appointment. When I was texting with them, I was not told that the person I was communicating with was not the person that I had an appointment with.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Awesome

Mustafa was great! He worked with us and made the overall experience wonderful. Super helpful with getting you the car you want! I will be coming back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Experience

My car buying experience was awesome. My salesman was Fernando Silva. He was great throughout my entire process.. Financing was a bit stressful but necessary.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Purchased a new Sportage

We purchased our 2019 Sportage through the Costco auto program and had a super experience with our salesman AB, Constantine the Manager, and Scott in the Finance Department! Can’t say enough about their professional care and knowledge, not to mention their Patience and time spent with us!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Seamless and Professional

Stan was very professional, honest and presented himself with integrity. He exuded his depth of knowledge of KIA with enthusiasm and conviction of the product.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Take advantage of you.

Don’t buy from these people. They do not honor their word. And they don’t make good on their word or make good on their promises.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We apologize for any negative experience you had at our dealership, if there's anything I can do to help please email me at a.husseini@southwestkia.com -Amer Husseini, General Manager

Great Customer Service

A.B. was kind and professional. Informed me of all my options. I was able to pick the vehicle that I wanted. Left dealership the same day with vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.