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Southwest Kia

(1,507 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 7:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2023 consumer dealer award
New (682) 318-1284 (682) 318-1284
Used (682) 263-1977 (682) 263-1977
Service (682) 463-2943 (682) 463-2943

Reviews

(1,507 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Southwest Kia from DealerRater.

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I forgot her name but she was new and she was excellent.....

I forgot her name but she was new and she was excellent.. And the service was quick

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, Thanks for taking the time to leave us a review. Our team at Southwest Kia is thrilled to hear that you're happy with your recent visit. Thanks for choosing us for your automotive needs, and we look forward to seeing you again soon!

Consumer response

I've never had a bad experience with this dealership and the service completed on my car has always been exceptional !!!

The service was great and informational i was able to get...

The service was great and informational i was able to get it all done with no issues thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review! The entire team at Southwest Kia aims to provide customers with a five-star experience at every visit, and we are thrilled to hear we hit the mark. Thanks for choosing us for your automotive needs, and we look forward to seeing you again soon!

Very friendly staff,Ricky Ogea was very helpful, making...

Very friendly staff,Ricky Ogea was very helpful, making our experience in buying a vehicle very easy,no high pressure. I WOULD recommend this dealership to anyone looking for a vehicle. By the way ask for Ricky Ogea he is great. Thanks Ricky

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Thanks for taking the time to leave us a review. Our team at Southwest Kia is thrilled to hear that you're happy with your recent visit. Thanks for choosing us for your automotive needs, and we look forward to seeing you again soon!

Grateful and thankful I love Kia ❤ thank you for your...

Grateful and thankful I love Kia ❤ thank you for your patience and understanding for my car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review! The entire team at Southwest Kia aims to provide customers with a five-star experience at every visit, and we are thrilled to hear we hit the mark. Thanks for choosing us for your automotive needs, and we look forward to seeing you again soon!

Pleasant and professional. Need more knowledge of parts...

Pleasant and professional. Need more knowledge of parts and helpers. Lot more organization between service and parts

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the feedback! Our team is growing, and we are always looking for ways to make our customer experiences even better. We appreciate you choosing Southwest Kia for your automotive needs!

Kia southwest dallas is very fast...kind...and courteous....

Kia southwest dallas is very fast...kind...and courteous. they always work hard to get you in and out with great speed of service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for the kind words! Our team at Southwest Kia is thrilled to hear you're happy with your last visit. We look forward to seeing you again soon!

Jorge M. is the best service rep from any dealership that...

Jorge M. is the best service rep from any dealership that I have ever serviced my vehicle with. I've dealt with him before with regular preventative maintenance and he has always been friendly, courteous, and professional. This is the first problem I've had with my vehicle and Jorge went above and beyond to get the issue with my vehicle fixed. He worked with the extended warranty people to get my work covered and he had my part picked up from another dealership so that I wouldn't have to wait days for it to be ordered and shipped. He didn't have to do any of that, but I am grateful that he did.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, Thanks for taking the time to leave us a review. Our team at Southwest Kia is thrilled to hear that you're happy with your recent visit. Thanks for choosing us for your automotive needs, and we look forward to seeing you again soon!

This southwest Kia is the best place to relax while you...

This southwest Kia is the best place to relax while you car is being serviced, Friends helping Friends to make sure you are in good hands

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for the kind words! Our team at Southwest Kia is thrilled to hear you're happy with your last visit. We look forward to seeing you again soon!

Karki did a good job throughout the process, especially...

Karki did a good job throughout the process, especially given the inventory issues being faced right now.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for the kind words! Our team at Southwest Kia is thrilled to hear you're happy with your last visit. We look forward to seeing you again soon!

I absolutely love Southwest Kia and their staff. Everyone...

I absolutely love Southwest Kia and their staff. Everyone is always so helpful and always go the extra mile. I really appreciate Jorge and Jake in the service department. My daughter just purchased a new car and Mustafa was very pleasant to work with. Scott in management sold me my 1st car years ago and that experience was so great. So, I will always support Southwest Kia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review! The entire team at Southwest Kia aims to provide customers with a five-star experience at every visit, and we are thrilled to hear we hit the mark. Thanks for choosing us for your automotive needs, and we look forward to seeing you again soon!