Reviews
I will not allow how I feel about my experience with one
I will not allow how I feel about my experience with one employee, Scott Clark, to ruin the attention and concern that Christian has taken to make sure that my purchase has gone smooth. After speaking with Scott while Cameron A. was helping me I was ready to walk away, even told my dad, "I am on my way home". Christian approached me because he remembered me before. And to my surprise I left with a vehicle. I have had some issues since my purchase and Christian has been open, honest and upfront on how he plans to make sure everything will be handled. I appreciate the response to text messages and even phone calls on what I believe is his personal cell. I bought my last car there, and so did my daughter. If we can get this one issue that's MAJOR to me but I am sure minor to the dealership fixed I will be beyond excited about my new SUV. I would send anyone who asked me about a Kia to see Christian. Hands down!
I will not allow how I feel about my experience with one
I will not allow how I feel about my experience with one employee, Scott Clark, to ruin the attention and concern that Christian has taken to make sure that my purchase has gone smooth. After speaking with Scott while Cameron A. was helping me I was ready to walk away, even told my dad, "I am on my way home". Christian approached me because he remembered me before. And to my surprise I left with a vehicle. I have had some issues since my purchase and Christian has been open, honest and upfront on how he plans to make sure everything will be handled. I appreciate the response to text messages and even phone calls on what I believe is his personal cell. I bought my last car there, and so did my daughter. If we can get this one issue that's MAJOR to me but I am sure minor to the dealership fixed I will be beyond excited about my new SUV. I would send anyone who asked me about a Kia to see Christian. Hands down!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your purchase, Bella! It is terrific to hear that Christian took such great care of you and made sure you felt well-supported every step of the way. We are proud to have won your business, and we are happy to have you as a Southwest Kia customer!
Courteous and professional.
Courteous and professional. Addressed all questions and had car ready when we arrived. Followed up to make sure we were satisfied.
Courteous and professional.
Courteous and professional. Addressed all questions and had car ready when we arrived. Followed up to make sure we were satisfied.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It sounds like you received excellent care from our team! Thank you for choosing Southwest Kia and for sharing your feedback.
The people I spoke with were very professional and
The people I spoke with were very professional and courteous. The dealership appears to be practicing bait and switch advertising tactics by listing cars that are not available for sale. There are 4 cars listed that I expressed interest in and was informed none of the cars are for sale. However, the next day I would get a text or email stating the car is available for sale.
The people I spoke with were very professional and
The people I spoke with were very professional and courteous. The dealership appears to be practicing bait and switch advertising tactics by listing cars that are not available for sale. There are 4 cars listed that I expressed interest in and was informed none of the cars are for sale. However, the next day I would get a text or email stating the car is available for sale.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I knew I would be buying a car when I scheduled my
I knew I would be buying a car when I scheduled my appointment. Salah was polite, and quick.
I knew I would be buying a car when I scheduled my
I knew I would be buying a car when I scheduled my appointment. Salah was polite, and quick.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5-star review, Hillary! We're glad to hear Salah at Southwest Kia made your car-buying experience smooth and efficient. Enjoy your new vehicle!
Troy so help was able to answer all my question and got
Troy so help was able to answer all my question and got me in the vehicle I wanted. He has great costumer service
Troy so help was able to answer all my question and got
Troy so help was able to answer all my question and got me in the vehicle I wanted. He has great costumer service
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review of Troy and the team! We appreciate your business, and we hope to welcome you back to Southwest Kia in the future.
Lies, deceit and poor customer service.
Lies, deceit and poor customer service. I came in fir a test drive and was immediately sold a overpriced Tesla. The sales manager would not write his promises on the forced bilk of sale. After the test drive the front wibdshield had a crack. The sales manager informed me to use my insurance to get it repaired. When they determined my credit score was acceptable. The manipulation began. I experience numerous levels of unprofessionalism. I cannot recommend any of my colleagues to KIA Southwest.
Lies, deceit and poor customer service.
Lies, deceit and poor customer service. I came in fir a test drive and was immediately sold a overpriced Tesla. The sales manager would not write his promises on the forced bilk of sale. After the test drive the front wibdshield had a crack. The sales manager informed me to use my insurance to get it repaired. When they determined my credit score was acceptable. The manipulation began. I experience numerous levels of unprofessionalism. I cannot recommend any of my colleagues to KIA Southwest.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Anthony, thank you for taking the time to share your experience. I’m sorry to hear that your visit left you feeling frustrated and disappointed. We always aim to provide a transparent, professional, and respectful experience, and I apologize that we fell short of those expectations in your case. We take feedback like yours seriously, and I’d like to personally look into what happened. Please feel free to contact me directly at kevinbaker@lithia.com so I can understand the full details and see how we can make this right. Thank you again for your feedback—we genuinely appreciate it as it helps us improve. Sincerely, Kevin Baker Sales Manager kevinbaker@lithia.com
This was the best car buying experience I’ve ever had.
This was the best car buying experience I’ve ever had. Thank you! I am very happy with the entire process
This was the best car buying experience I’ve ever had.
This was the best car buying experience I’ve ever had. Thank you! I am very happy with the entire process
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive feedback, Kelly! We are thrilled to hear that our team made your purchase experience so seamless and efficient. Congrats from all of us at Southwest Kia!
Best sales people and management team.
Best sales people and management team. They go above and beyond. Thank you very much!
Best sales people and management team.
Best sales people and management team. They go above and beyond. Thank you very much!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5-star review, Ruben! We’re glad to hear our sales team and management went above and beyond for you. We appreciate your kind words and thank you for choosing Southwest Kia!
He was so lovely and kind in our transition to a new car!
He was so lovely and kind in our transition to a new car! He was so patient with all of our questions the whole time.
He was so lovely and kind in our transition to a new car!
He was so lovely and kind in our transition to a new car! He was so patient with all of our questions the whole time.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It sounds like you had a positive experience working with our team! Thank you for choosing Southwest Kia and for sharing your feedback about the employee that helped you.
Troy Hill professionalism really stood out thru this
Troy Hill professionalism really stood out thru this process. He explained every step of the way.
Troy Hill professionalism really stood out thru this
Troy Hill professionalism really stood out thru this process. He explained every step of the way.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We're glad Troy's professionalism and clear communication made your experience smooth and positive. We appreciate your support and look forward to assisting you again at Southwest Kia!