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Reviews
Henry was responsive.
Henry was responsive. However, the car I was interested in, he couldn’t find on the lot. Apparently, the dealer used the car for a loaner. I ended up buying another Audi q5 from CarMax.
Henry was responsive.
Henry was responsive. However, the car I was interested in, he couldn’t find on the lot. Apparently, the dealer used the car for a loaner. I ended up buying another Audi q5 from CarMax.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Robert, thank you for sharing your experience with us at BMW of Fairfield. We're sorry to hear about the mix-up and appreciate your understanding. If there's anything else we can assist you with in the future, please let us know!
Horrible experience over a measly $300 credit over a
Horrible experience over a measly $300 credit over a tire. BMW told me it was approved, and then the manager left, it wasn’t in my file, and even though Hayden in the corporate office verified that it had been approved, they refused to honor it. $300 - how cheap is this corporation? I will never buy another car from this dealer.
Horrible experience over a measly $300 credit over a
Horrible experience over a measly $300 credit over a tire. BMW told me it was approved, and then the manager left, it wasn’t in my file, and even though Hayden in the corporate office verified that it had been approved, they refused to honor it. $300 - how cheap is this corporation? I will never buy another car from this dealer.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Jennifer, I'm sorry to hear about the frustration with your credit issue. This isn't the experience we want for our customers, and I apologize for any miscommunication or inconvenience caused. Please reach out so we can address this matter directly and work towards a resolution. Thank you, Alvin Nix - General Manager - (801) 451-3990
Painless buying and selling dealership.
Painless buying and selling dealership. Very honest and upfront, I recently purchased a vehicle from them and I was a great experience.
Painless buying and selling dealership.
Painless buying and selling dealership. Very honest and upfront, I recently purchased a vehicle from them and I was a great experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wes, it's wonderful to hear that your car-buying experience at BMW of Fairfield was smooth and straightforward. Thank you for choosing us!
The salesman was excellent and we appreciated his
The salesman was excellent and we appreciated his patience and knowledge of the sales process.
The salesman was excellent and we appreciated his
The salesman was excellent and we appreciated his patience and knowledge of the sales process.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for reviewing BMW of Fairfield! It was so kind of you to share your experience, Patrick.
This dealership is fantastic!
This dealership is fantastic!!! We were so happy to have Rich assist us with our car purchase. His caring personality was amazing and deeply appreciated. Everyone here made sure we had a great experience. Special shout out also to Henry and Nick!! If you want to buy a car from a place that cares about their customers not just employees trying to make a quick sale then this is the place for you!!!! Thank you again everyone for making a stressful time for us so positive!!
This dealership is fantastic!
This dealership is fantastic!!! We were so happy to have Rich assist us with our car purchase. His caring personality was amazing and deeply appreciated. Everyone here made sure we had a great experience. Special shout out also to Henry and Nick!! If you want to buy a car from a place that cares about their customers not just employees trying to make a quick sale then this is the place for you!!!! Thank you again everyone for making a stressful time for us so positive!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Tammie, thank you for sharing your wonderful experience with Rich and the team at BMW of Fairfield! We're delighted to know that Henry and Nick also contributed to making your car purchase a positive one. Enjoy every mile in your new vehicle!
Could not have picked a better dealership.
Could not have picked a better dealership. Tony Richardson and Steven Staples were THE BEST.
Could not have picked a better dealership.
Could not have picked a better dealership. Tony Richardson and Steven Staples were THE BEST.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Helene, thank you for choosing BMW of Fairfield and leaving us a five-star review! It's great to know you enjoyed working with Tony and Steven. They are both the best!
Thank you for the wonderful experience. They made everything very easy and also stress free.
Never had my experience been easier than at BMW of
Never had my experience been easier than at BMW of Fairfield. Tony stated the transparency of the dealership and all I had to do is deal with him and his manager. They eased the stress of buying and trading my car.
Never had my experience been easier than at BMW of
Never had my experience been easier than at BMW of Fairfield. Tony stated the transparency of the dealership and all I had to do is deal with him and his manager. They eased the stress of buying and trading my car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Tony and the team at BMW of Fairfield made your experience stress-free. Thank you for sharing this feedback! Enjoy your new ride!
Everything went smooth.
Everything went smooth. Thanks to Tony and Hector for all the help they have extended. They were very patient, walked us through the process since we haven’t bought a car in 10 years. We’re very satisfied with the BMW Fairfield and their staff.
Everything went smooth.
Everything went smooth. Thanks to Tony and Hector for all the help they have extended. They were very patient, walked us through the process since we haven’t bought a car in 10 years. We’re very satisfied with the BMW Fairfield and their staff.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that Tony and Hector made your experience at BMW of Fairfield smooth and satisfying. We're delighted you felt well-guided through the process, especially after a decade! Enjoy your new ride!
Yes
Angel provided excellent service and was graciously
Angel provided excellent service and was graciously patient with our indecision. Highly recommended to all!!
Angel provided excellent service and was graciously
Angel provided excellent service and was graciously patient with our indecision. Highly recommended to all!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the wonderful feedback! We're delighted to hear that Angel provided excellent service and made your experience at BMW of Fairfield a positive one. We appreciate your recommendation!
Great service and I’m happy with my car.
Great service and I’m happy with my car. Tony led me through the lengthy purchase process thoughtfully and competently.
Great service and I’m happy with my car.
Great service and I’m happy with my car. Tony led me through the lengthy purchase process thoughtfully and competently.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Tony provided you with excellent service during your purchase at BMW of Fairfield. Enjoy your new car, and thank you for choosing us, Bradley!