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Thomas Dodge Chrysler Jeep RAM of Highland

(3,296 reviews)
Visit Thomas Dodge Chrysler Jeep RAM of Highland
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 7:00am–4:00pm
Sunday Closed Closed
2014 state dealer award
View 5 awards
2014 state dealer award 2014 state dealer award 2014 state dealer award 2014 state dealer award
2023 consumer dealer award
New (219) 227-5318 (219) 227-5318
Used (219) 227-5296 (219) 227-5296
Service (219) 809-6491 (219) 809-6491

Reviews

(3,296 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Thomas Dodge Chrysler Jeep RAM of Highland from DealerRater.

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Good experience for buying a van

The sales consultant, Danny, was very easy to interact with and respectful of our time. He made the whole process easy and enjoyable. He took time to review and help us set up our preferences prior to leaving the lot.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle, Mae. Thank you for allowing us to assist you. Danny will be thrilled that you are happy with his services. We hope to see you again in the near future. Have an amazing day.

Thanks Alex!

I knew what i wanted and thats what he got me. Kept my payment at what i needed it to be. Awesome and easy car buying experience. p

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your business. We are happy that you found a deal you are completely satisfied with. Let us know if there is anything else that we can assist you with.

Great experience

Everyone was friendly and helpful. I had a scheduled appointment when I arrived and I was seen immediately, my vehicle was completed in a timely manner and check out was a breeze.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi there, thank you so much for the great review! We are so pleased to hear our team has given you excellent service. It was a pleasure working with you. We hope to see you again!

Great Experience

Happy with my purchase, Robert was very helpful. He saw how persistent I was and made sure he was able to get me what I wanted. He also made sure I was satisfied with my payments. Nady went over all financial information and explained all forms that were signed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hey there, thanks for the great review with Robert and Nady! It was a pleasure working with you. We hope to see you in the future!

Excellent

Very happy with my purchase and with the people I worked with. Joe is a great salesman, Nady was very nice and went over all my financial options. Greater team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi there, thanks for the excellent review! We are so happy to hear Joe and Nady have provided you with outstanding service. We appreciate your business and hope to see you again soon!

They took care of my problem, and I didn’t have to wait...

They took care of my problem, and I didn’t have to wait too long, which I appreciated. My automotive issue was taken care of quite well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Tommy, We will make sure to pass this review along. Thank you for taking the time to write and give us the 5-stars. Come back and visit us any time, Jamison will be glad to assist, as always!

Great Experience

We were treated well. Everyone was nice, friendly and helpful. Our buying experience was made easy. We would highly recommend them to anyone in the market for a new or used vehicle. Joe and Frank took care of us. We love our new Pacifica and know our children will too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there, thank you so much for the excellent review! We can't wait to share your compliments with Joe and Frank! We appreciate your business and hope to see you again!

Great Service Center. I didn’t have an appointment to get...

Great Service Center. I didn’t have an appointment to get a oil change. Took me as a walk-in. I was told I’d have a wait of 1-1.5hr wait. My car was ready within 30 mins. Much better service than Napleton Jeep in Lansing,IL.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

It was a pleasure to offer you an efficient experience with our Service Department. Thank you for allowing us to take professional care of your vehicle. We hope that you will visit again soon.

No beating around the the bush. Straight to the point

My overall experience went rather well. I knew exactly which Wrangler I wanted to purchase and the salesman didn’t waste his time or mine by attempting to sell me something different. I test drove the vehicle, made my decision and began the paperwork. Robert was the salesman my fiancé and I dealt with and he explained everything we needed to know. The only complaint I have was the fact that the Jeep we purchased was missing the Torx set to remove the hardtop. I asked the dealership to throw that that in the deal seeing as I just purchased a 19,000 dollar Jeep, but was unsuccessful. The next day I went back to the dealership because one of my tires needed air, I inquired about the torx set again and this time they sold me the set for 40.00 dollars. Aside from that I am happy with my my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your overall positive feedback for us! It's a delight to learn of your satisfaction with your purchase. Please let us know directly if we can assist you again. Our team welcomes you back!

Experience

I love Kelly. She is helpful, friendly, and knowledgeable. Brian the service rep ; not at all. Is he inconsiderate to all customers or just the women.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We will be sure to thank Kelly for providing you with friendly and knowledgeable service. Let us know if there is anything else we can help you with. We look forward to your next visit!