Martin Nemer VW of Latham

The service department at Nemer VW is EXCEPTIONAL. They are always very kind and professional, they do whatever they can to accommodate your schedule and they will do the work right the first time. While this review is about my service experience, my experience in buying the care there was also very positive. Great car, great service, what more can you ask for??

Great people to do business with... we've been customers since our Super Beetle in 1975! The service is top-notch and scheduling/followup is very easy.

Very pleased with the quality of service and the level of professionalism from the employees. I have recommended and will continue to recommend Nemer VW to friends and families. As a first time car buyer I felt like I was treated with respect and taken seriously. Love love love my new car. They were willing to meet my expectations and more. Great job Nemer.

I purchased a brand-new new Jetta Sportwagen from Nemer Volkswagen in July 2013, my first Volkswagen and first new car ever, after several decades of driving/owning used cars, most recently a Saturn SL2, for more than 15 years, one of the best cars ever made! That said, the Jetta Sportwagen I bought from Nemer is marvelous, living up to all high expectations I had for it, and the sales experience could not have been better! Sales Manager Mike O'Toole and my salesperson, Bill Varrone, are first-rate in every respect. While usually no service or repair is required in the first year, I did pick up a nail in one of my tires. The car's notification system told me right away there was a problem, and I took it in to Nemer's service department (Josh Masiglia), where the problem was identified and repaired successfully. I recommend Nemer Volkswagen sales and service in Albany (Latham), New York very highly. The Nemer dealership has made my new car purchase an excellent experience indeed!

I have purchased/traded many vehicles with Martin Nemer VW since moving to the area in 1994. I have always had exceptional service from both sales & service. I would recommend this location to any VW owners needing repairs or purchasing a new vehicle.

I purchased a brand-new new Jetta Sportwagen from Nemer Volkswagen in July 2013, my first Volkswagen and first new car ever, after several decades of driving/owning used cars, most recently a Saturn SL2, for more than 15 years, one of the best cars ever made! That said, the Jetta Sportwagen I bought from Nemer is marvelous, living up to all high expectations I had for it, and the sales experience could not have been better! Sales Manager Mike O'Toole and my salesperson, Bill Varrone, are first-rate in every respect. While usually no service or repair is required in the first year, I did pick up a nail in one of my tires. The car's notification system told me right away there was a problem, and I took it in to Nemer's service department (Josh Masiglia), where the problem was identified and repaired successfully. I recommend Nemer Volkswagen sales and service in Albany (Latham), New York very highly. The Nemer dealership has made my new car purchase an excellent experience indeed!

Very easy to schedule service and they are right on time with their appointments and durations.

One of the best car buying processes I've been through.

In December of 2013 my girlfriend and I purchased a certified pre owned 2010 Tiguan SE from Nemer. During the test drive I did a diagnostic on the car and found trouble codes for the fuel pump. I pointed these out to the salesperson and told them I would not purchase the car unless this was repaired. They agreed, and it was written as condition of the sale that those items would be repaired. A few weeks after taking deliver of the car I did another diagnostic and found the fuel pump codes had returned. This shows that Nemer never repaired the problem, they just cleared the codes and sold the car. So I brought the car to Nemer and explained that they were in violation of the terms of the sale, and they could either replace the fuel pump at their cost or buy the car back. They agreed to repair the fuel pump. So the car was left with them so they could perform the repair. When I went to pick the car up a week later, I found that while in Nemer's possession someone had backed the car into a snowbank damaging the back end. Nemer didn't even own up to the problem, I had to see it and point it out myself... and the damage was significant. Nemer took fault and agreed to repair the damage. So again the car was left with Nemer. A week later I went to pickup the car. Not only had they failed to properly repair the original damage, but now there is ADDITIONAL damage to my car. The new paint is too dark and doesn't match the car, also the paint has an orange peel texture to it. They failed to repair all of the chips on the hatch, and the chips they did repair on the bumper cover... they did not fill in before painting. So the divots can still be seen and felt through the new paint. On top of this poor-quality work they also managed to damage my right rear taillight. The lens has several deep gouges in it now. I was furious. Mike O'Toole offered to fix the car but I told him that I wouldn't let them touch it again since it has come back damaged every time. I told him the only acceptable solution would be for Nemer to pay a body shop of my choosing to do the proper repairs. He agreed. I left and went straight to a local body shop to get an estimate. Now Nemer is refusing to pay for the repairs claiming the estimate is too high ($1800). Mike O'Toole has stated that they will not pay more than "400 to 500 dollars" for the repair. This is completely unacceptable. They lied from the start and tried to pull on over on me with the fuel pump, then damaged my car and failed to repair it. These people are worthless. DO NOT DO BUSINESS HERE!

The buying process was fine, but the follow-up afterwards was ridiculously bad. I wrote and called my sales person when an issue came up--and it took two to three weeks for him to follow up. It is now over three months later and the issue is still unresolved with no communication from my sales person.