Reviews
Write a reviewBest car buying experience I’ve had
I have purchased many cars over the years and have grown used to the normal hard sell pushy sales pitch that you tend to get where the salesman meets you in the parking lot before you get out of your car. This is not that experience in any way. The salesman Charles that we had was very personable and professional and there was never any pressure to buy while we were there. Our first visit we didn’t find what we were looking for and left the dealership without a haggle. The next day he asked if it was okay to keep looking for something to suit our needs. By midday he had found exactly what we needed and before the day was out he had our trade, financing, insurance, etc all ready to go. I walked in signed for the car and was on my way in our new car in less than an hour. Very painless and when the time comes for us to look for another vehicle we will absolutely return to work with them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Amazing experience!
Dan Gladd was a wonderful salesman. So helpful, knowledgeable, personable and a pure joy to work with on finding the RAV4 I wanted. I would recommend Dan and Riverhead Toyota to everyone!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
New Car purchase
Terrific experience less then 2 hours in with the old out with the new ! Everyone was friendl6 informative and made me feel important ! Kudos to Brendan Bowen our sales consultant - he was awesome ! I highly recommend this dealership
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Nothing less than fantastic
Jamie was extremely helpful and considerate while making my decision about which car I wanted. He was super friendly and made the entire experience wonderful. I would highly recommend Riverhead Toyota as well as Jamie. I couldn’t thank Jamie enough for being so patient with me and my parents during the whole process
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best Car Dealership Experience Ever!
After so many bad experiences elsewhere, I always get a queasy feeling when going into a car dealership. I was looking at a late model used car, and I was on guard for all the tactics I've seen in the past. Dan was definitely not the bad stereotype of the car salesperson. He was polite, candid and just a regular guy. Absolutely everything was above board. He even told me they couldn't do better on financing than the rate I found elsewhere. Throughout the process, there were no tricks or bait-and-switches. They did offer me an extended warranty, but they took no for an answer. In short, not only would I buy from Riverhead Toyota again (I live in Queens), but I am already recommending them to my co-workers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Outstanding experience!
From the minute I walked and and was greeted by Linda, I was thoroughly impressed with Riverhead Bay Toyota. She asked me what I was looking for and introduced me to Jamie M., who was an experienced, knowledgeable, and low-pressure salesman. He was patient, knew the products inside and out, and was able to find us the perfect car for our needs, as well as show my wife and son how to use all of the electonics and features. I would highly recommend buying from Jamie! Destiny up front and Peter in finance were also friendly, professional and efficient. Overall, a pleasant, stress-free experience. Love the new car...thanks Riverhead Toyota!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Leveling kit on 2016 tundra platinum
I bought 2016 toyota tundra platinum with leveling kit 305 Bridgestone tires used was owners son in laws truck .summarize tires needed to be replaced at 18000 miles numerous front end alignments shaking while driving which was not covered because of leveling kit done in riverhead. I moved out of state and you know the old saying out state out of mind..recently front axle went wheel bearing right hub rotor caliper had to be replaced .tire almost fell off was told by mechanic 2100.00 later .took truck to off road specialist told me front end has too much stress on front end from leveling kit .left side will eventually need to be replaced ..toyota main head quarters has told me engineers do not want leveling kits or lift kits done voids warranty must deal with local dealership that did it which is where I'm at ..I am afraid to put my son or daughter in this truck .38000 miles truck is a nightmare. 54000.00 down the drain thanks riverhead toyota.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Make Riverhead Toyota Your Dealership!
Anyone who is looking for a 100% no-hassle, enjoyable (yes, enjoyable!!) car-buying experience needs to get to Riverhead Toyota as soon as possible! From the moment I walked into the showroom to the moment I drove off with my new car, I was met with the utmost cordiality and respect from everyone with whom I interacted there. I would be remiss if I did not single out my sales consultant, Sonya Lucki; she is exceptionally knowledgeable and exudes a wonderful blend of professionalism and warmth toward her clients. She, together with Business Manager Stacy Meehan, assured that my entire car-buying experience was smooth and easy. Thanks so much, Sonya and Stacy!! Oh, and by the way, I absolutely LOVE my new 2018 hybrid Rav 4 Limited!! #SuperHappyCustomer
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Very positive and welcoming
Our sale rep Jay is a very positive, caring, and welcoming person. He was and is always available to you as a consumer. My wife and I have purchase three vechile with Jay and all of our experiences have been great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ask for Joe
I highly recommend Joe DePinto for anyone purchasing a car at Riverhead Toyota. He was courteous and patient, and made sure that we were happy with the vehicle that we purchased. My wife and I couldn't have been happier with our experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car