Reviews
SERVICE DEPARTMENT
Bad Experience with Sale Team,- Very Disappointed after all these years of purchasing several cars at the same dealership - HOWEVER the only reason we return is for your SERVICE downstairs- ALEX is the BEST and he is why we remain loyal customers - ALEX is a STAR and should be rewarded for his dedication and great customer service skills - He is the only reasons that we drive all the way from Brooklyn to Long Island ** Also Dan in Finance has been great to us over the years
- Customer service 5.0
- Buying process 1.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are more than glad to be of service, Michelle. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great Service
I went in for a PM but the day before I received a new recall I showed the letter to the service dept. and they were able to do the recall in addition to my PM
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you had a pleasant experience here at Hassett Ford Lincoln. Don't hesitate to call us if you ever need anything. Be safe on the road.
GREAT STAFF AND SERVICE!
My service advisor--James Grimaldi-- was very nice, helpful, and knowledgeable. I did have a loaner car which was very helpful since I had to leave my car overnight as they didn't get to it the first day. I returned the car with more gas in it than when I received it. I do think the parking lot area and driving around the building is rather tight, and I had to wait for a truck to finish unloading before I could leave the lot. Have yet to go to the car wash because it is further down Sunrise Highway instead of onsite, but I plan on getting there this time. Will see. I don't really know anyone right now that I could recommend that they go to Hassett for service, but I will keep it in mind. All in all, both my service advisor was very good and so far the work that was done was also very good. Thanks! I'll be back!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Georgina, we are happy you enjoyed your recent experience at our location! Our goal is for all our customers to enjoy a stress and worry free experience. We?re glad we provided this to you. Thanks again for the positive feedback!
Excellent Service
Representative at the service counter was professional....service was done timely...no issues or complaints
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
They came through when no one else did thanks.
I was glad you took my f150 in for service i had no where else to go and having bad experience with your car dealer in the past I'm glad you fix my f150.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fox Glass Company
Everyone at Hasset service is professional and strives to get the job done right the first time every time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
These type of reviews are annoying
Friendly staff, always do a great job. We like that they call to make sure we are satisfied with their repair work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! Please let us know if there's anything else we can do for you. Thanks again for your positive feedback!
Feedback
The staff was responsive & corporative Enjoying my Sport Explorer !
- Customer service 4.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
The best in Service and satisfaction
I have had a Thunderbird, then leased a Fusion and now a Focus. Service is always excellent and it is a pleasure walking into the Service Department. As far as staff....there is no one better than Alex. He is there for you every step of the way and when I call to ask for help he will go out of his way.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the feedback. If there is anything else we can do for you, please give us a call.
2015 MKZ
staff is always professional and helpful service is always great
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you had a pleasant experience here at Hassett Ford Lincoln. It is our goal to provide a positive customer experience, and we're glad to hear that your visit was an overall pleasant one. Happy motoring!