Reviews
Well she made my decision easy...
I came into this dealership while being indecisive over Subaru or Ford. After this experience, it was clear to me that Ford was the better choice. Customer service was horrendous. The saleswoman expected me to read the owners manual before checking the car out. She was very rude and had sassy responses.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Quick Service and good communications.
Handled recall quickly and communication was excellent. thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location. Feel free to stop by if you ever need any more help.
excellent service
I brought my 2012 focus in for recalls without an appointment and they still had it done the same day. Will bring my car back to them every time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
A little misunderstanding
The only problem I had was that I said I was going to wait for the car to be done. But I was going to lunch with a friend and would be back right after lunch. When I arrived back after lunch, I was told the car wouldn't be ready until 4 or 4:30. I was told they misunderstood what I had said.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Courteous, friendly service
Friendly helpful staff. Car ready as promised. Pleasant service waiting area
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Overall, a good experience
I leased a 2016 Ford Fusion. Dealing with Hassett was an easy experience. The price was fair and since I already had a Ford Fusion, I knew the car that I wanted. I would not hesitate to go back to Hassett for my next lease.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks, Diane! We're happy to help however possible. Thanks again for the great review of Hassett Ford Lincoln!
07 Shelby
2007 Shelby GT, service and transmission noise both resolved, my car was ready on time and at the quoted price
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
another great experience
We leased yet another Ford Edge! Unfortunately, this time, we had to wait about a month for a vehicle to become available. Our salesperson kept us up to date with frequent emails. Once again, our experience was a positive one!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy to hear of your positive experience with our dealership. We listen to the needs of every customer, and we are happy our team was able to provide you with great guidance and knowledgeable expertise. Thanks for the feedback and strong recommendation!
Maintenance and recall
The staff was great as was the service. Everything was done on time and to my satisfaction.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Philip
When I got there, the line of cars was blocking the first lane of Hempstead Turnpike. It was uncomfortable having cars and trucks blowing there horns at you for blocking the road. After about 10 minutes, we were able to move into the lot. However, I was happy to realize that I was still out within one hour even with the back-up.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your response, Philip! We hope to continue serving you for many years to come.