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Ford Lincoln of Smithtown

(1,286 reviews)
Visit Ford Lincoln of Smithtown
Sales hours: 11:00am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:30am–5:00pm
Tuesday 9:00am–9:00pm 7:30am–5:00pm
Wednesday 9:00am–9:00pm 7:30am–5:00pm
Thursday 9:00am–9:00pm 7:30am–5:00pm
Friday 9:00am–9:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
New (631) 239-2270 (631) 239-2270
Used (631) 850-3405 (631) 850-3405
Service (888) 810-0127 (888) 810-0127

Reviews

(1,286 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ford Lincoln of Smithtown from DealerRater.

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Review

Our sales rep, Daren Mutone, was extremely knowledgable/helpful and went out of his way to make sure we were happy with our new Explorer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Purchasing a vehicle

I came to your dealership looking for a used pick up truck. Your salesman is very good at his job and convinced me into buying a new truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Amazing salesman

Mr. Walters was an amazing salesman. He was so pleasant from the moment he said hello. He was not pushy as most car salesmen are. We actually enjoyed doing business with him. He was very courteous and explained everything clearly. When it was time to go to the car, he again explained to us every detail we needed to know. We did not leave with any questions. I would do business with Mr. Walters again and I will recommend him highly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations again on your new vehicle, Joseph! We're pleased to read such wonderful feedback of your experience with us! We hope to continue to assist you again down the road!

Recommendation of Dealership and Staff

Excellent dealership and a wonderful salesperson named Jackie. I received a great deal. My Ford F-150 is an amazing truck. They found the perfect truck for me. I highly recommend Ford Lincoln of Smithtown and Jackie to you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Smithtown Ford

2014 Mustang GT Premium Salesman: Joseph (Manny) Cuchet Manny was excellent. He was patient, kept trying to get me the best deal and was not pushy. I would definitely recommend him to anyone buying a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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2015 mustang

I bought a 2015 mustang from you guys .The service was great, you guys are the best! thanks so much..........

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

C Andersen, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Congratulations again on your 2015 Ford Mustang! Thanks again for your review!

happy customer

I have a MKZ and had the 1st 5000 mile service done. They also took care of a recall and were very helpful and professional. thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Heriberto, thank you for being one of our valued clients and leaving us your response to the quality service you received! Here at Ford and Lincoln of Smithtown, we truly value you and your business and we hope to see you again!

Professional, honest, flexible and friendly

This is my second time buying a car from Ford of Smithtown. The first time was not so good but I thought I would give it another try being that it was 3 years ago. I couldn't be more happier. My experience was outstanding. With the leadership oversight of Micheal Governara this team puts customer service FIRST! Christopher Kelly is an exemplar sales consultant. He treated me with respect and honesty. I appreciate that there were no vague number games. He did a great job and is an asset to the Ford Company. Lastly, Anthony Osie provided clear options for financing. He wasn't pushy or impatient. He was the extreme opposite. The numbers were clear and he gave me time to think about my options and I felt comfortable with my decision. Thank you Micheal, Christopher and Anthony. I will be back in 3 years to buy another Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent Purchasing Experience

Your salesman Jason Heyman was outstanding. Knowledgeable, extremely helpful and efficient. I purchased a F150 Platinum truck. Excellent experience all around.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

As one of our valued customers, we want to thank you for taking the time to leave us your response to our Staff's outstanding customer service! Here at Ford and Lincoln of Smithtown, we sincerely all hope to see you again! Take care!

Outstanding service all around!

I recently leased a Ford Fusion SE. I cannot express enough how great my experience was. From the moment I walked in the door I was treated with great service and respect. Jackie Fertig was my salesperson and I just have to say she was wonderful. She is a breath of fresh air and I wish every salesperson was like her. Everyone else at the dealership was very welcoming and friendly as well. You seem to have a great team there. I can't stop telling people about my experience. I have to be honest and say I did not plan on going home with a car the day I walked into the dealership. But how could I not? This has been hands down the best car buying experience I have ever had. Thank you for your outstanding service and I look forward to doing business here in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

At Ford and Lincoln of Smithtown, we appreciate your honest feedback, Erin. If you have any additional questions about your new Ford Fusion SE, we will be more than happy to assist you! Safe travels!