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Napleton Cadillac of Northbrook, Rolls-Royce Motor Cars Northbrook, Bentley Northbrook

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (285 reviews)
Visit Napleton Cadillac of Northbrook, Rolls-Royce Motor Cars Northbrook, Bentley Northbrook
Sales hours: 9:00am to 9:00pm
Service hours: 6:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 6:30am–6:00pm
Tuesday 9:00am–9:00pm 6:30am–6:00pm
Wednesday 9:00am–9:00pm 6:30am–6:00pm
Thursday 9:00am–9:00pm 6:30am–6:00pm
Friday 9:00am–6:00pm 6:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (847) 400-9748 (847) 400-9748
Used (847) 400-9697 (847) 400-9697
Service (847) 400-9698 (847) 400-9698

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (285 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Cadillac of Northbrook, Rolls-Royce Motor Cars Northbrook, Bentley Northbrook from DealerRater.

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Great experience!

Jim Mazzetti was the consummate salesman! We would highly recommend him to all! He was superb! He was extremely knowledgeable about the vehicle and extremely friendly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

"Karen is the best"

I have been buying cars for over 50 years in different countries. My car purchase from Karen Juarez at Steve Foley was the best. From the time I walked into her office I felt relaxed. She understood my needs and her sales expertise guided me into the right direction. I always will buy a car from her.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Seriously, you can't go wrong buying a car from Jim

Outstanding! Jim Mazzetti is fantastic! I bought my first car from him because that is who my parents bought their cars from. Fast forward 30 years, and I am still buying my cars from Jim. Why? Because he is the Best - Honest, Knowledgeable, Forthright, Professional, and Customer Focused.....isn't that what everyone wants from their salesperson? Jim takes the right amount of time to make sure he understands my needs and that I understand what I'm purchasing. Jim makes it easy to purchase a car. I can't imagine going anywhere else. After 30 years, Jim is selling cars at the same dealership because his reputation speaks for itself.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent as usual

Jim is as professional as they come and easy to work with. He always takes care of me. This purchase was two phone calls and an enjoyable visit with Irv. Steve Foley always gets it right. Thanks Team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Ryan is my favorite

Best salesman I’ve had to deal with. No one likes being hassaled, and Ryan made my car shopping an enjoyable experience. I’ve been telling family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Professional no-nonsense service

Ryan Sammartino is outstanding. Knowledgeable and great listener and very professional in how he treats his customers. We were looking for a new car and ended up buying two cars from him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Informed and ready to roll!

RYAN was very helpful during the purchasing process. Though he wasn’t our salesman he added his insight due to his expert knowledge in our vehicle type.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great overall experience

Purchased a used CTS from Steve Foley. Ryan Samartino was super friendly and knowledgeable. Dealership is great, managers Wael and Steve were very helpful, finance manager Terry as well. Dealership also has a very comfortable waiting area. Overall great experience, would definitely buy again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Amazing

My sales person Ryan Sammartino was probably the best sales person I ever had the pleasure of meeting and dealing with. He took the time to listen to my concerns and answered every question I had was patience and knowledge. He made me feel comfortable and welcome. It took very little time to come to a price agreement and I was in my new car quicker than I. Ever thought possible. Thanks Ryan!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

My review

I purchased my new Cadillac ATS from a Ryan, and he was extremely helpful, and was super great with assisting me with my questions and overall had a great sales pitch. Love my car! And great customer service. Very satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.