Acura of Valley Stream

BEWARE!!!!! The service department at Acura of Valley Stream, NY is not competent, honest or professional!!! My Acura MDX was running perfectly and sounded quiet and smooth prior to choosing this service center to perform a Recall repair. The recall repair was done, but they damaged my exhaust catalytic converter during the process of the repair. I noticed this loud sound when accelerating and during idle almost immediately upon leaving the service department. I immediately called and complained to the service rep, but she (Courtney) said the tech had left for the day and to bring car back next week when she would be back at work. I bought the car back and they tried every trick or thing they could think of to keep from taking accountability for the problem they caused. They even tried to claim that the exhaust was damaged from a prior accident, and had insurance adjuster come to inspect vehicle and I knew this was not going to be covered as the accident was on the right rear of the truck, and the catalytic converter is up front and has to be removed to make the recall repair. This whole experience has been a mess and ultimately I called Honda/Acura corporate office to make a complaint and I am still awaiting for them to make a decision based upon my complaint. If need be I will file suit and let judge decide. My humble advise is if you like the Acura brand of cars and trucks, and you also value your time, and hard earned money-I would not choose Acura of Valley Stream, NY to service your vehicle. Save your self from the incompetent repairs, lies, no communication, no leadership and complete absence of customer service this place serves up on a regular and consistent basis. FYI- its been 3 weeks and I am still waiting for a call back from the manager, Norman Ryder. He is never there and I have called to speak to him or his boss and no one is ever available. This place is the bottom of the barrel in regards to service centers and I am shocked and appalled by the level of incompetence, rudeness and overall disregard to assist customers. In hindsight I wish I read the online reviews and ratings of this place prior to having my recall performed here. My only hope is to educate others from making a costly mistake. Especially when we invest several thousands of dollars into purchasing a vehicle and we take it to dealer to get service. I implore all who read this review to stay away from this place and choose another service center for repairs.

Noah & Blake were amazing and made us feel welcomed, and understood. We got a CAR!

I leased my first Acura and I have to be completely honest, I went to another dealerships at first and then stopped by Valley Stream Acura afterwards. After speaking with Anwarul I felt he was extremely knowledgeable, helpful, and patiently explained every single thing about the vehicle.that I was interested in. I decided to go with Valley Stream Acura and from beginning to end everything went completely smooth. Glad I made that second stop.

Very satisfied on the service I got from Anwar and Blake . I will recommend anyone to reach out to them for your need. They’re very patient and helpful

Sales Mr. Tom clancy very reliable with Excellent service , any very honest. Overall the dealership is quite reliable.

Noah has been extremely helpful and too humble he helped us get the perfect deal he also stayed with us even though it was their closing time he stayed helped us and get the best price of the car i have leased from noah I recommend to come in here and go to him he did not have any hidden charges or any fee stayed up on his words all the way I highly recommend acura valley stream and also noah

Sanjida was excellent! She addressed all of my concerns. She didn’t act like a typical used car salesperson. She was not pushy. Sanjida was available 24/7 for any follow up questions or concerns I had regarding the car. I highly recommend using her as a sales person for an Acura!

My experience was truly exceptional thanks to her. She made everything so easy and straightforward, ensuring that I understood every step of the process. Her professionalism and friendly demeanor made me feel comfortable and confident in my decision. I am incredibly satisfied with the purchase of my new car and couldn't have asked for a better experience. Her dedication to customer service is truly commendable, and I would highly recommend her to anyone looking to buy a car.

The people at this dealership really care about their customers. The service was quick and easy and I would definitely refer people to check this place out.

I had an exceptional experience working with Noah at Acura! From start to finish, Noah went above and beyond to make the car buying process smooth and enjoyable. He provided amazing service, staying late to ensure everything was expedited and that I could drive off the lot with my new car that same day. The car itself is fantastic, and I couldn’t be happier with my purchase. If you’re in the market for a new to you certified preowned vehicle, I highly recommend reaching out to Noah. His professionalism, and attention to detail are unmatched. Thank you again, Noah, for making this such a positive experience!