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Penn Toyota

(815 reviews)
Visit Penn Toyota
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
New (877) 438-3814 (877) 438-3814
Used (877) 637-9347 (877) 637-9347
Service (877) 498-7384 (877) 498-7384

Reviews

(815 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Penn Toyota from DealerRater.

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My purchase at PENN Toyota

Tom was incredible, friendly, warm educational a real treasure to you and to us. Andy was also very kind and informational. I want to thank these two men greatly for making my purchase a memorable one!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for your positive review Lisa! It's been a pleasure working with you! We want you to know that we truly value your business and if you have any questions don't hesitate to let us know! Thanks again! Penn Toyota

Saved Me From Making a Huge Mistake

Penn Toyota was my last stop on searching for a Toyota Camry SE. I searched local and abroad and was about to purchase one from a car rental company. In the final hour I contacted Justin who immediately worked on my request, worked out an excellent price with EVERYTHING I wanted. And within 2 days I picked up my car. I truly thank him and his colleagues for everything. Penn Toyota is great. I will definitely deal with them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Congratulations on your new Toyota Camry SE! It is such a pleasure to hear that our team here at Penn Toyota was able to satisfy all of your needs! We appreciate you noticing that and sharing your experience today! If there is anything else we can help you with don't hesitate to let us know. We hope to see you again in the future! Penn Toyota

Outstanding customer service

While waiting for my car to be service I realised I had not given the ticket to the service agent. Ms Shereza Rahaman saw me with the ticket and asked if I was been helped. I explain the situation and she right away give me her assurance they will try there outmost best to have my car ready . She offered me coffee and computer access .I was very please with her.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for taking the time to leave us a positive review! We strive to make sure all of our customers are satisfied with our services and we are thrilled to hear that you feel the same way! Thank you for choosing our team here at Penn Toyota! We hope to see you again in the future! Penn Toyota

New car purchase at Penn Toyota

Highly recommended. Experts in what they do. Very professional and ANTICIPATES WHAT YOU ARE LOOKING FOR AND NEED.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time out of your day to leave us a positive review! We are thrilled to hear that you've enjoyed your experience here at Penn Toyota! Best wishes to you and your new car! We hope to see you again in the future! Penn Toyota

Always read the negative reviews first!

The previous review about the minimum 2 hour wait is so true! I have never gotten out of there in less than 2 hours. Scion website says oil change EVERY 7500 MILES. They must not sell many scions because they insist on doing the oil change at 5000 miles for synthetic oil. Why is this a problem you might ask? Its not if they ACTUALLY do the oil change BUT THEY DONT! THE MECHANIC ACTUALLY TOLD ME THEY ONLY CHANGE IT EVERY 10,000 MILES FOR SYNTHETIC OIL! That means instead of getting three oil changes under their 25,000 free maintenance plan you only get two actual oil changes. At 5,000 miles, 15,000 miles and any 25,000 miles there is no oil change. SO WHY AM I STILL SITTING THEIR FOR AT LEAST TWO HOURS AT THOSE MAINTENANCE APPOINTMENTS? You should see all the people sitting for their cars to be serviced. They all have angry looks on their faces. And by the way, appointment or no appointment, its a two hour wait.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

Dear Local resident, Please accept our sincerest apologies for any inconvenience you may have experienced here at Penn Toyota. If you would like to speak with me personally regarding this matter, please feel free to call me at (516)621-8600 ext 146. Shereza Rahaman Customer Relations Manager - Shereza22@gmail.com

Marcia Rothman

Everyone has been wonderful from beginning to end My 4th lease. excellent all around Love Andy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Marcia, thank you for leaving us a wonderful review! We are delighted to know that you've enjoyed leasing with us! If there is anything more that we can help you with, don't hesitate to let us know! Penn Toyota

Best experience!

Today I bought a brand new 2015 corolla Le. Justin my salesman was very professional made sure all my needs and wants was their for me. Also Justin made sure my monthly payment was what I could oford because that's what was a deal breaker. He also gave me all weather mats. I will and 100% deal with Justin and penn Toyota again in the future. Me and my husband are so happy :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new purchase! Fabiola we are so happy to hear that you've enjoyed working with our team, here at Penn Toyota! We prioritize our customer service and we could see that is why you and your husband plan on coming back. If there is anything we could do to further assist you, let us know! Penn Toyota

If you want your Toyota to last, have it serviced here.

I have found the sales people and the service department to be outstanding. I purchased a Prius from Penn Toyota in 2001, traded it in for a new Prius in 2005, and then traded that in for a used 2012 Prius plug-in in 2014. I also bought a used 2001 Sienna in 2004. Each time the sales people were knowledgeable and friendly. [While all the sales people are very good, I found Joni Glantz to be superb.] I do all my servicing here, because it is done right. Jimmy Miga, the service manager knows me, and he knows my cars. The waiting area is clean, well-lighted, with free coffee and comfortable furniture. While the cost of service at a dealership may be more than at a local gas-station, I have confidence that the service department here knows these cars, and it is worth paying for quality work. They have never tried to push me to buy a more expensive car than I wanted, or to have service work I didn't need. I like the way they treat me, and I like the way they treat my cars, so it is worth going here, despite the fact that there are other Toyota dealers closer to me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

It's been really pleasure working with you Harry! We appreciate your positive review and would personally like to thank you! It's an honor to know that you love doing business with us; we strive to make all of our customers feel appreciated and we can see that you've received that from our team here at Penn Toyota! Please let us know if there is anything more that we can do for you! Penn Toyota

Best place to purchase a vehicle

This place is the best dealership I have ever dealt with. There pricing can't be beat and there service department is excellent. I love this place and strongly recommend it to anyone. Theresa Caruso

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your five star rating! We are so happy to hear that you have enjoyed working with our team here at Penn Toyota! Thank you for your recommendations! If you need anything else, don't hesitate to contact us! Penn Toyota

Joni Glanz is thebest

My wife and I were about 2 miles away on Sunrise Highway from a GM dealership.For some reason I said to my wife let's stop and have a cup of coffee.As we talked I mentioned that before we left for Fla in Jan we had talked to Joni Glanz at Penn Toyota and that she had been so nice that she deserved a chance at our business.Joni did not let us down and two hours we signed a lease on a 2015 Highlander which we picked up today.Anyone looking for a Toyota should call Penn Toyota and ask for Joni Glanz .Believe me she is a credit to her profession and what's right about the car business.Morris Sutton Finance and Frank Ubiarco were also very pleasnt and helped to enhance our buying experience Rudy Miller Bayside Ny

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Ruby, thank you for taking the time to leave us a positive review! We are happy to hear that working with our team was pleasant! Congratulations to both you and your wife for purchasing the 2015 Highlander! We hope you enjoy it as much as we've enjoyed working with you! Penn Toyota