Go Luxury Auto Group

Buyers beware! False advertising on pricing. Be sure to check all additional fees that will be added after credit is run. Prices online look great until you see final numbers and thousands will be added in to final total. Asked for management to call me back and never did get that call. Obviously after reading other reviews this happens quite often at this dealership.

Quazi was super helpful explained everything that i needed and got me a great car. Me and the family love the car. Make sure to go see Quazi for all your car buying needs

I took my car to BMW because I had a sensor malfunction alert. It was there when I test drive, but I was told that the car was under warranty and I could take it to the dealership and it could be fixed. BMW told that it was not cover by the warranty because it was damaged, not just out. They also told me that an after market battery was put in my car and it killed the lithium ion battery that cost $1200 in addition to the $500 battery plus labor. Not even a week after purchasing the car, I had to pay $2000 on batteries and when I called Go Luxury to see if they were aware and would help, their only reply was, “you bought the car as is!” Why would I think to pull the battery out or look under the car? They are not honest! BMW 430i can only support BMW batteries and they have to be programmed by BMW. The car was still under warranty and they put an aftermarket battery in and put it up for sale. There was also damage under the car. I have to get all of it fixed! Worst experience EVER!!! If you test drive a car here, drive it to the dealership and let them do a key check and look at the car! I do not recommend or trust these ppl!!!

My experience with Go Luxury Auto Group (GLA) was not amazing, and my ultimate reason for not buying from this dealer comes down to my feeling that GLA does not engage with their customers in good faith. I inquired about a used vehicle that, for the trim, age, and mileage, was advertised at a great price. That said, after discussing trade-in details and a going for a test drive, it soon became clear that the advertised price came with some conditions. First, they treat their vehicles with something amounting to tinting and paint work which adds $2,700 to the asking price. Apparently this is mentioned in the fine-print on the listing, but is certainly far from being clearly mentioned up-front. Secondly, the advertised price is conditional on you financing the car through the dealer (the consequence of not financing through GLA is an additional ~$1000 being added to the asking price). For those asking, neither of these additions/discounts are negotiable. All in all, despite the car still being reasonably priced (even with the above-mentioned cost "surprises"), I decided to not purchase; I did not want to reward this practice, and the overall experience left me with little faith that I would be treated well or with much respect as a customer post-purchase.

Buyer beware of this company. Sales guys are nice as they should be because they are trying to make a deal. What is not disclosed (and I checked their website as well) is the $2695 add on fee they add onto the vehicle that is not listed in the listed price online. I was told that this is due to the black out package they automatically add to every vehicle so you have no choice but to pay this. Also there is a $995 fee for using your own leading even if it is one of their preferred banks. Then when I told them I wasn't sure if I wanted to pay that they tried to pressure me. So you are expected to pay a $3700 upcharge if you come with your own financing? I was happy to leave this place. Seemed extremely shady with additional hidden fees that were almost $800. I wouldn't buy here.

I purchased a BMW X4 in September of this year. I was basically told that my 2 yo pristine Tesla model Y was crap and they were taking it to auction (ok, whatever). I then came to find out my salesman sold it within 2 weeks and "it was a great car". I told him that he said it was going to auction and he said "I don't know why we said that" I had to take my BMW back a few weeks later to get a couple of small things fixed that they agreed to. They fixed a small ding in the door and windshield, but they replaced one of the trunk emblems with a shiny silver emblem, the others were more of a brushed nickel. When I asked my saleman Quintin about it, he said "that's how they all are". I found that hard to believe, and because he left me sitting in their waiting room for 4 hours without checking on me, I figured he just wanted me gone. I literally could see him go back and forth for 4 hours, with no customers, and even when he was at his desk and I texted him to see how much longer (I was starving) he ignored my text. When I got up to go find him, he was looking at his phone, jumped up and said "oh, they are taking awhile aren't they". Back to the emblem, he went inside, I googled images which demonstrated it was not correct. After confronting him, he finally checked and confirmed it was not correct "and we will order you another one". Well, 5 weeks later I have still not heard from him and do not expect that I will. The car is fine, but Quintin was disappointing.

My mom set an appointment with James to come see a Range Rover HSE. We drove in from Louisiana. I came with her to potentially drive the rental car back. Not only did she leave with her car, I ended up calling my bank to purchase a vehicle as well. The service is unmatched. Top notch service, and an amazing selection of vehicles! I would recommend this team to anyone for their next purchase.

We had an incredibly frustrating experience at Go Luxury. They advertise they are appointment only so we made an appointment to view one specific car. They emailed twice and texted twice to confirm the appointment. We confirmed and we were excited to see the car and make a purchase. Traffic was bad and when we arrived a few minutes late (texted them to let them know) our sales person was still with his previous customer even though the text back to us said, “Thank you so much for reaching out to us ahead of time I will make sure that Roderick Davis is available for you when you arrive.” We waited for about 15 minutes before anyone helped us and they assigned us to someone else (Chris Blanco). About 45 minutes into the process, Chris tells us the car we came to see isn’t there and the sales directors wife was out driving it (to her kids swim meet?). We couldn’t comprehend how 1) we came to see one specific car and it wasn’t there for our appointment 2) we weren’t informed of that until 45 minute into our time there and 3) we saw the car parked in front of the building when we arrived so this all transpired while we were at the appointment. A complete waste of time. They wanted us to wait another 45 minutes so they could get it back. We said no and then they wanted to talk numbers. Before we got too far into it, the sales guy said the number they advertise online is the absolute lowest they can go and they have no room to move. What’s comical, is two days later, they lowered the price online so his comment was not true. We’ve purchased a number of cars and have never been told they have zero flexibility on the price. Not even a dollar. Regardless, an awful experience with driving 20 minutes to the dealer and them not even having the car ready for us to view that we specifically said ahead of time that we wanted to see. They had a lot of positive reviews (perhaps they are not all real) so we hoped we would have had a good experience but it was poor from the moment we showed up. Would not recommend.

This was the best car buying experience I’ve been through. Everyone I met, spoke to and met at Go Luxury Auto Group was friendly, professional and answered every question I had. The experience was effortless. Buying a car as a woman can be difficult. Sales reps are often condescending and don’t give you the time you need. Go Luxury Auto Group made me feel important every step of the way. Bryan is doing a phenomenal job and if you’re thinking of purchasing a luxury vehicle, this is the place to do it.

Roderick was very knowledgeable and a great sales advisor. Thank you for making it a breeze throughout the process. Will do returning business in the future