Suburban Volvo

The truck was already sold.. waste of time driving out to look at it Friday .....

I had a great buying experience at Suburban Volvo of Troy. It’s very clean, the employees are friendly and courteous. They had a good selection of new and used cars.

Do not trust their service repairs here. Terrible customer service. Privately owned so it’s their way only. Do not care about the customer at all.

Chris is always a pleasure to work with! My work gets completed on time and as promised. I bring two Volvos here and Ed (mechanic) knows them inside out.

Brought my car in for a variety of repairs and maintenance including replacing the front brakes and drums as well as replacing front strut mount bearings. With my reservation, they provided a loaner which worked out well. Repairs were completed in a fairly quick manner. I returned the loaner, paid, and was sent on my way. Upon arriving home I decided to take a closer look at the work done. I noticed that one of the three strut mount bolts that help hold the front suspension to the car was sheared off. It’s a safety concern and I’m disappointed that they would return a paid for repair to a customer in this condition. This also makes me question if the fluid changes I requested were actually completed. I returned to the dealership first thing the next day to point out the problem. They did not seem overly concerned or apologetic. They did set me up with a loaner from their “B” fleet and it took them another two days to complete the repair. TLDR - Inspect your car closely after having a repair done at Suburban Volvo or find somewhere else to service your car.

I will never do business with or refer this dealership to anyone. I have done business with Volvo dealerships in multiple cities and now three different states. On January 31, 2024, approximately 11:50 AM, I arrived at Suburban Volvo to pick up my car that had been towed to the dealership due to the back brake locking. I approached the door to service department, two male attendants were present;They watched me approaching the door and one of the attendants push the button for the door to go down. I went under the moving door prior to its going completely down. From my perspective, the act was intentional, deliberate and clearly a racial gesture. I gave no power to the disrespectful gesture and greeted the two young men with the respect they should have shown me. I went into the service department, greeted and introduced myself to the two seated gentleman, Chris let me know that he was the person whom I had previously spoken with. Chris and I walked outside to my car where he cleaned it off from the snowfall of the previous day. Suburban Volvo is the fist dealership in three different states that ever attempted to charge me prior to looking at my vehicle. I refuse to pay to have my car looked at. Chris's explanation on the phone, for this upfront payment ,"people don't pick up their cars after diagnosis is done." In my mind, it was apparent what people he was referring to. I am an African American female , holding a Law School degree, MBA degree and BA degree. My point, even if I were not a highly educated professional , I know basic respect for others and acceptable customer service that is all inclusive. BTW, the reason for my interaction with Suburban was as a result of my back brake locking. Apparently the brake lock reset itself after being dragged onto the tow truck. The check parking brake red light was no longer on and the rear wheel rolled as normal. I was able to drive my car from the dealership without accepting a diagnosis. I have owned a Volvo for many years. I am confident of two things, one, my next car will be a Volvo and two, it will not be purchased from Suburban Volvo.

This dealer did not follow through on promises made to me that should have been easy to handle. One of their salespeople made a mistake that has cost me dearly in time, money, and frustration. They lost what would have been a lifelong relationship with me and my family. Go to LaFontaine if you want a Volvo - it’s worth the drive. However, I’d suggest staying away from any dealings with Volvo - there are many other options out there. Don’t get sucked into a nightmare by Suburban or by Volvo corporate!

My name is Sabrena, I purchase my 2016 Audi A5 $25,000 from this dealership on September 8th,. October 27th my car broke down on the highway me and 1yr granddaughter was stranded. the engine light came on and the whole vehicle was shaking horribly and the EPC light came on. I called the dealership to speak with my salesman or should I call him my scam man named Alexander Dew. He or this dealership manager has no integrity. They refused to take accountability that they sold me a lemon and was aware there were issues with this vehicle from the start. Mind you I've only had this car less than 2 months. Alex told me when I drove off the lot it was working and drivable and should have got their Warranty. My bad. He advised me to take it to somewhere else to be fixed. He was so kind and patient when he was selling me this car. I'm so hurt. I traded my 2014 Cadillac XTS for this vehicle. It's Terrible to take advantage of a paying customer. I will never EVER refer ANYONE to this dealership or Alexander Dew. They have no integrity or accountability.. THEY ARE SELLING DAMAGED VEHICLES. LEMONS, LEMONS LEMONS LEMONS

For the past six years, I've been a loyal customer to this dealership, at one point owning up to three Volvo cars simultaneously. This was my go-to spot for all my maintenance and repair needs. Regrettably, the decline in both customer service and technical expertise has reached a point that compels me to share my experience. The recent incident that broke my trust involved my XC90, which I brought in for maintenance on 9/26/2023 at 40,207 miles. The inspection cleared everything, specifically noting that the front and rear rotors, along with the brake pads, were in good condition. However, upon receiving my car, I noticed a grinding noise during braking. Despite leaving three voice messages for the service advisor, I received no callback. It was only after I escalated the matter that I secured an appointment for 10/24/2023. By then, my mileage was 40,609. To my astonishment, I was informed that both rear brake pads and rotors required replacement, while the front rotors needed resurfacing. Trusting their judgment and not having the initial paperwork on hand, I approved the repairs of $1,600. Upon reviewing the paperwork from both visits at home, glaring inconsistencies in the assessment of the brake pads and rotors became apparent. Suburban Volvo owes me a clear explanation for this drastic inconsistency concerning the brake pads and rotors. Given my experience, would you feel confident entrusting your vehicle to this dealership?

Applied to get a test ride on a xc40 recharge,on website. did not get a reply for my ride eval appt, I did recieve an email but nothing about confirming my ride eval request