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Suburban Ford of Sterling Heights

(3,181 reviews)
Visit Suburban Ford of Sterling Heights
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award

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New (877) 274-7607 (877) 274-7607
Used (877) 873-7492 (877) 873-7492
Service (866) 904-1885 (866) 904-1885

Inventory

See all 674 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since April 2021.

Service center

Phone number (866) 904-1885

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed

Meet our employees

Rich Kramer headshot
Rich Kramer
New Car Sales Consultant
(55 reviews)
Nicole Elder headshot
Nicole Elder
New Car Sales Consultant
(40 reviews)
Jim Belk headshot
Jim Belk
New Car Sales Consultant
(38 reviews)
Tammy Penna headshot
Tammy Penna
New Car Sales Consultant
(20 reviews)
Flutur Gjonaj headshot
Flutur Gjonaj
New Car Sales Consultant
(19 reviews)
Zach Simpson headshot
Zach Simpson
Finance Manager
(17 reviews)
Anthony Larock headshot
Anthony Larock
Finance Manager
(14 reviews)
Katelynn Lacroix headshot
Katelynn Lacroix
Sales Consultant
(12 reviews)
Alex Apess headshot
Alex Apess
Finance Manager
(9 reviews)
Hunter Eggerding headshot
Hunter Eggerding
Sales Consultant
(7 reviews)
Lisa Elder headshot
Lisa Elder
New Car Sales Manager
(39 reviews)
Zachary Loftis headshot
Zachary Loftis
Finance Manager
(14 reviews)
Isaiah Price-Baker headshot
Isaiah Price-Baker
Pre-Owned Sales Consultant
(24 reviews)
Vito Vultaggio headshot
Vito Vultaggio
New Car Sales Consultant
(76 reviews)
David Gjonaj headshot
David Gjonaj
Finance Manager
(14 reviews)
Steve Movsesian headshot
Steve Movsesian
Sales Manager
(26 reviews)
Jason Jackson headshot
Jason Jackson
Service Consultant
(19 reviews)
Hunter Hoppe headshot
Hunter Hoppe
Sales Consultant
(8 reviews)
Timothy O'Connor headshot
Timothy O'Connor
General Sales Manager
(46 reviews)
Brad Klein headshot
Brad Klein
New Car Sales Consultant
(24 reviews)
Mike Skeltis headshot
Mike Skeltis
Service Manager
(57 reviews)
Joseph Rippolone headshot
Joseph Rippolone
New Car Sales Consultant
(17 reviews)
Jim Saelens headshot
Jim Saelens
Service Consultant
(14 reviews)
Jay Wiegand headshot
Jay Wiegand
Pre-Owned Sales Manager
(8 reviews)
Jim Elder III headshot
Jim Elder III
General Manager
(38 reviews)
Dana Jankowski headshot
Dana Jankowski
Internet BDC Director
(22 reviews)
Brandon Jijika headshot
Brandon Jijika
New Sales Consultant
(14 reviews)
Brian Kellie headshot
Brian Kellie
Body Shop Estimator
(10 reviews)
Jordan Watson headshot
Jordan Watson
Body Shop Estimator
(9 reviews)
Dave Kraemer headshot
Dave Kraemer
Parts
(7 reviews)
Frank Drogosch headshot
Frank Drogosch
service advisor
(6 reviews)
Mike Gallucci headshot
Mike Gallucci
Body Shop Manager
(6 reviews)
Thomas Lagassa headshot
Thomas Lagassa
Service BDC &Rental Manager
(6 reviews)
Angela Long headshot
Angela Long
Sales Manager
(5 reviews)
Shawn Stefut headshot
Shawn Stefut
Pre-Owned Sales Consultant
(5 reviews)
Joseph Cilluffo headshot
Joseph Cilluffo
Sales Consultant
(4 reviews)
Dylan Molter headshot
Dylan Molter
Finance Manager
(4 reviews)
Shaun Veasley headshot
Shaun Veasley
Body Shop Estimator
(4 reviews)
Lisa Gersztyn headshot
Lisa Gersztyn
Customer Care Assistant
(3 reviews)
Mackenzie Loftis headshot
Mackenzie Loftis
Lease Turn-In Manager
(3 reviews)
Scott Murdock headshot
Scott Murdock
Parts
(3 reviews)
Ali Aldulaimi headshot
Ali Aldulaimi
Sales Consultant
(2 reviews)
Brian Dunn headshot
Brian Dunn
Sales Consultant
(2 reviews)
Ken Lagassa headshot
Ken Lagassa
Vehicle Acquisition Specialist
(2 reviews)
Christian Lange headshot
Christian Lange
Fixed Ops Director
(2 reviews)
Billy Meyer headshot
Billy Meyer
Body Shop Parts
(2 reviews)
Auday Putrus headshot
Auday Putrus
Sales Executive/Vehicle Buyer
(1 review)
Roger Schmidt headshot
Roger Schmidt
Parts Manager
(1 review)
Thomas Trudel headshot
Thomas Trudel
Sales Consultant
(1 review)
Eric Wiederhold headshot
Eric Wiederhold
Parts
(1 review)
Michael Contoni headshot
Michael Contoni
Sales Consultant
Paul (PJ) Coolman headshot
Paul (PJ) Coolman
Sales
Elena Fusco headshot
Elena Fusco
Dart
Joseph Gjonaj headshot
Joseph Gjonaj
Sales Assistant
Karl Metzenthin headshot
Karl Metzenthin
Inventory Manager
Gil Quezada headshot
Gil Quezada
Acquisition Specialist
Caren Saygo headshot
Caren Saygo
Buyer
Jason Spencer headshot
Jason Spencer
Parts

Reviews

(3,181 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Ford of Sterling Heights from DealerRater.

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Nick was great to work with.

Nick was great to work with. Took the time to explain everything. Gave me pricing on the vehicles I was looking for. Very personable. I will definitely come back to him and recommend him!

Nick was great to work with.

Nick was great to work with. Took the time to explain everything. Gave me pricing on the vehicles I was looking for. Very personable. I will definitely come back to him and recommend him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Nick provided such a positive experience at Suburban Ford of Sterling Heights! Thank you for your recommendation, and we look forward to seeing you again in the future.

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Kate was extremely helpful throughout the car buying

Kate was extremely helpful throughout the car buying process. We love our new car and will definitely be back!

Kate was extremely helpful throughout the car buying

Kate was extremely helpful throughout the car buying process. We love our new car and will definitely be back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Kate made your car buying experience a positive one at Suburban Ford of Sterling Heights! Enjoy your new vehicle, and we look forward to seeing you again in the future!

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Thank you for making this deal happen for me.

Thank you for making this deal happen for me. I appreciate all your effort and help. I’ll differently recommend you to all my family and friends thank you once again .

Thank you for making this deal happen for me.

Thank you for making this deal happen for me. I appreciate all your effort and help. I’ll differently recommend you to all my family and friends thank you once again .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that you had a positive experience with us at Suburban Ford of Sterling Heights! Thank you for your kind words and recommendations. We look forward to assisting your family and friends in the future!

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Youssef you were absolutely wonderful!

Youssef you were absolutely wonderful! I greatly appreciate your help, and time! Oh also for the ford escape.

Youssef you were absolutely wonderful!

Youssef you were absolutely wonderful! I greatly appreciate your help, and time! Oh also for the ford escape.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Lanette, we're delighted to hear that Youssef provided you with wonderful service at Suburban Ford of Sterling Heights. Enjoy your new Ford Escape!

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He was very nice he helped us with everything we needed

He was very nice he helped us with everything we needed to get help with and he had a great attitude great smile and he sold the car

He was very nice he helped us with everything we needed

He was very nice he helped us with everything we needed to get help with and he had a great attitude great smile and he sold the car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that you had such a positive experience at Suburban Ford of Sterling Heights! It's wonderful to know our team provided excellent service and helped with your car purchase. Enjoy the new ride!

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Youssef was the most amazing salesman I have ever worked

Youssef was the most amazing salesman I have ever worked with. I recommend everyone to go see him for their future cars.

Youssef was the most amazing salesman I have ever worked

Youssef was the most amazing salesman I have ever worked with. I recommend everyone to go see him for their future cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Donna, we're delighted to hear that Youssef provided you with such an amazing experience at Suburban Ford of Sterling Heights! Thank you for recommending him and our team. Enjoy your new car!

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My experience with Kate has been incredible.

My experience with Kate has been incredible. She is proactive, personable, and persistent! Her support in showing me around different car options and giving me test drives was incredible. She got me a great deal on my lease and provided all the details as expected. I would recommend Kate any day.

My experience with Kate has been incredible.

My experience with Kate has been incredible. She is proactive, personable, and persistent! Her support in showing me around different car options and giving me test drives was incredible. She got me a great deal on my lease and provided all the details as expected. I would recommend Kate any day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Kate provided you with such an incredible experience at Suburban Ford of Sterling Heights. It's great to know she was proactive and helped secure a fantastic deal for your lease. Thank you for recommending her!

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Ali was fantastic and took the time to make sure we knew

Ali was fantastic and took the time to make sure we knew everything about the vehicle we were interested in. He was very thorough and we had a great experience.

Ali was fantastic and took the time to make sure we knew

Ali was fantastic and took the time to make sure we knew everything about the vehicle we were interested in. He was very thorough and we had a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're delighted to hear that Ali provided such thorough assistance at Suburban Ford of Sterling Heights. Enjoy your new vehicle, and let us know if there's anything else we can do for you!

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Kate did a fantastic job with helping us find our perfect

Kate did a fantastic job with helping us find our perfect vehicle. She was a pleasure to work with and made us feel comfortable with every step of the process.

Kate did a fantastic job with helping us find our perfect

Kate did a fantastic job with helping us find our perfect vehicle. She was a pleasure to work with and made us feel comfortable with every step of the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Mackenzie, we're delighted to hear that Kate made your experience at Suburban Ford of Sterling Heights so enjoyable and comfortable. Thank you for sharing this wonderful feedback, and we hope you're loving your new vehicle!

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We went in with extremely low expectations based on

We went in with extremely low expectations based on previous experiences elsewhere. From the moment we walked in we were greeted with a smiling face and great conversation. Nicholas came up to the desk to help us. He went above and beyond to get us what we wanted while keeping our budget in mind. We walked out very happy with our new purchase! Highly recommend!

We went in with extremely low expectations based on

We went in with extremely low expectations based on previous experiences elsewhere. From the moment we walked in we were greeted with a smiling face and great conversation. Nicholas came up to the desk to help us. He went above and beyond to get us what we wanted while keeping our budget in mind. We walked out very happy with our new purchase! Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us at Suburban Ford of Sterling Heights! We're delighted to hear that Nicholas exceeded your expectations and helped you find the perfect vehicle within budget. Enjoy your new purchase, and we appreciate the recommendation!

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