Suburban Buick GMC of Troy

The dealership is very efficient in Scheduling and keeping the customer informed of progress and delivery information when work is done. Jade is amazing and very professional and easy to work with. We came in for an oil change and they found that we needed new tires. Good catch

My 2013 Buick Regal GS had a knock/clunk from the front suspension. CarFix on Rochester Rd said my right front strut was bad, but it sounded like the front stabilizer bar links to me. Well I have been taking my GM cars to Somerset, now Suburban Buick/GMC, for about 10 years and they have always fixed my car problems correctly. The technician at Suburban Buick/GMC said the front stabilizer bar links were loose, replaced them and my car was ready for me the next day. Thanks again Suburban for an excellent Service Department!

Awesome service, it was very helpful, we were in and out in a very short time

Scheduled an appointment to see a vehicle driving 1.5hrs away was told while in route that another person was scheduled to look at it before me. Waste of my time & gas!

They changed the price of the SUV I was looking at. Never seen that. When car dealerships are posting online I found it weird to see a price lncreae.

It took 10 hours to buy a used truck, even with preapproval. Staff didn't have a clue. Plus the engine went bad within 30 days. Only 70,000 miles. Don't buy from this dealer! They're terrible.

They did an excellent job placing me in my new vehicle. They were efficient and helpful with all of my questions.

Ben was extremely helpful and patient . He’s the best at what he does and has earned my business.

We had been told several times the car had been detailed but when we got in it was dirty, including hairy French fries on the floor. Jordan was visibly disappointed about being lied to by his detailing department. We agreed that the least they could do is reimburse us for it being detailed later, as I had a tight timeline that was clearly communicated and was told would be no problem. Three weeks and several messages after sending them the receipt Scott finally responded saying they could give me a small fraction of what was promised. Nothing but lies and letdowns from Suburban GMC of Troy, and I’m now out the money. Attaching screenshots of them saying they’d reimburse. Don’t make the same mistake I did. Plenty of other dealerships out there.

The dealerships acts like they are doing you a favor by selling you a car. The whole I’m in there trying to buy a car I’m listensing to an argument between multiple staff members and a customer.