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Suburban Cadillac of Troy

(552 reviews)
Visit Suburban Cadillac of Troy
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
2017 state dealer award
View 4 awards
2017 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (248) 566-6483 (248) 566-6483
Used (248) 480-8358 (248) 480-8358
Service (248) 480-8360 (248) 480-8360

Reviews

(552 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Cadillac of Troy from DealerRater.

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Excellent service!! Kelel and Bush are GREAT.

I bought my vehicle 3 days ago. I've already given 3 referrals. Ricky Kelel, and Tom Bush are TOP NOTCH!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the feedback! We are so happy that your experience with Ricky and Tom was so enjoyable and we look forward to working with you again in the future!

Great Leasing Experience

Tim D. was great to work with; He answered all of my questions and provided recommendations that best fit my needs. Would definitely recommend him as a top salesperson and the dealership overall for a pleasurable leasing experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We always appreciate positive feedback and we are happy to hear we met all of your car shopping needs when you purchased your new vehicle. We look forward to servicing your vehicle and helping you out with the next one!

Service done right

The facilities are clean and upscale. Personable and professional advisors. Work on my Cadillac CTS was completed in a timely manner and my car was returned to me in the same clean condition that I dropped it off in. They even offered a loaner vehicle at no charge when I asked. I have had my car serviced here more than once and I felt I was treated like a luxury car customer expects to be treated. Overall a very pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are happy you had such a great experience at our dealership! Customer service is our number one priority and we look forward to serving you again in the future!

Great service, clean facility

I am a return customer at Suburban Cadillac for a reason. They are great to work with! The my salesperson and the sales manager in the used car department are wonderful. Even the finance person was great to work with. Very classy facility. Clean. Professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the great feedback! We strive to make sure every customer finds the perfect vehicle, at the right price, and provide the best possible service. Thank you for your feedback and continued business! We look forward to working with you again!

New car purchase,excellent sales person.

I received excellent service as expected. I chose the same sales person that helped me with the new car I purchased a few years ago.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

It's always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience and we look forward to serving you again in the future!

Fantastic service, staff and dealership!

My sales associate Pasquale was extremely knowledgeable, friendly and helpful. He walked me through the process for leasing a vehicle and made it an enjoyable experience. The dealership is beautiful and well taken care of. All of the staff I encountered were friendly as well. I will refer this dealership and Pasquale to many people!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your feedback! It is great that Pasquale could provide you with such a positive experience! We hope you are enjoying your new vehicle and we look forward to working with you again!

Great facility and staff.

Buying here for over 25 years . Staff always friendly. Never had any issues with service. .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Tim, it's always nice to hear from our customers. We are very happy to hear you have been so satisfied with your dealership experience with us! We look forward to serving you again in the future.

The best in the area!

Just a great dealer, great service, great sales, great prices

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are glad you had such a positive experience at our dealership and we hope to work with you again soon!

excellent purchase of a new car

I've never had better service and help on buying a car. they are a great dealership. wouldn't consider another.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

It's always nice to hear from our customers! We are very happy to hear you were so satisfied with your dealership experience and we look forward to working with you again in the future!

Great Experience

Great experience. Very professional salesmen and very very knowledgeable about their products.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are so pleased to hear that your experience with us was so great! We hope you are enjoying your new Cadillac and we look forward to working with you again soon!