Reviews
The service department is very helpful.
The service department is very helpful. I have been helped by Chris and Tatiana at Ira Toyota in Orleans
The service department is very helpful.
The service department is very helpful. I have been helped by Chris and Tatiana at Ira Toyota in Orleans
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for letting us know how helpful Chris and Tatiana had been with your recent service! We do appreciate the two of them very much! Marlaine Ruby Customer Relations Manager
The service center is efficient, honest, and cares about
The service center is efficient, honest, and cares about its customers. Chris is especially nice and easy to work with.
The service center is efficient, honest, and cares about
The service center is efficient, honest, and cares about its customers. Chris is especially nice and easy to work with.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Chris was responsive, polite and helpful.
Chris was responsive, polite and helpful. He made the entire process very simple. The cost of the new tires was fair with the current promotion
Chris was responsive, polite and helpful.
Chris was responsive, polite and helpful. He made the entire process very simple. The cost of the new tires was fair with the current promotion
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
So happy that Chris had been able to provide you with a great experience. We do appreciate your kind words! Marlaine Ruby' Customer Relations Manager
Great Service!
Great Service! Very friendly staff. The chairs in the waiting area are very comfy. Will go back again.
Great Service!
Great Service! Very friendly staff. The chairs in the waiting area are very comfy. Will go back again.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We are happy to have provided you with a great experience! See you next time! Marlaine Ruby Customer Relations Manager
Took RAV4 in for service and had great experience .
Took RAV4 in for service and had great experience . Staff was knowledgeable and answered questions professionally.
Took RAV4 in for service and had great experience .
Took RAV4 in for service and had great experience . Staff was knowledgeable and answered questions professionally.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi John, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Orleans. We hope you have a great day!
A great place to get my car serviced.
A great place to get my car serviced. I go there consistently and they are always friendly, professional, and helpful.
A great place to get my car serviced.
A great place to get my car serviced. I go there consistently and they are always friendly, professional, and helpful.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
I received a recall notice for parts in my 2016 RAV 4.
I received a recall notice for parts in my 2016 RAV 4. I called Ira Toyota for appointment, was offered shuttle assistance which I appreciated as I’m 81, and sitting in a waiting room for a few hours (although theirs looked quite comfortable) would not be good for me. Because I live a mile away I was easily able to get rides from neighbors, but the offer was a wonderful service for their customers. I was notified when car was ready, given receipt with personal explanation of itemized lists, thanked for choosing their dealership, and went home with peace of mind re: resolution of possible dangerous situation.
I received a recall notice for parts in my 2016 RAV 4.
I received a recall notice for parts in my 2016 RAV 4. I called Ira Toyota for appointment, was offered shuttle assistance which I appreciated as I’m 81, and sitting in a waiting room for a few hours (although theirs looked quite comfortable) would not be good for me. Because I live a mile away I was easily able to get rides from neighbors, but the offer was a wonderful service for their customers. I was notified when car was ready, given receipt with personal explanation of itemized lists, thanked for choosing their dealership, and went home with peace of mind re: resolution of possible dangerous situation.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Exceptional service.
Exceptional service. Performed on time. Very knowledgeable and courteous staff. Provided expert guidance to identify the problem and the solution. Would highly recommend this organization.
Exceptional service.
Exceptional service. Performed on time. Very knowledgeable and courteous staff. Provided expert guidance to identify the problem and the solution. Would highly recommend this organization.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi George, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service and follow up excellent.
Service and follow up excellent. Jonathan kept us looped in and Chris great at checkout
Service and follow up excellent.
Service and follow up excellent. Jonathan kept us looped in and Chris great at checkout
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Orleans! If you're ever in need of more help, please let us know!
Every aspect of my experience was 100%!
Every aspect of my experience was 100%!! Chris Keddington at the service desk and his team out back in the repair area were flawless! On another visit a month ago to the sales department it was a pleasure to meet Kristen Brooke . She solved a problem I was having to change two new number plates. Again flawless assistance!! Thank you in both instances!! Dan Carroll
Every aspect of my experience was 100%!
Every aspect of my experience was 100%!! Chris Keddington at the service desk and his team out back in the repair area were flawless! On another visit a month ago to the sales department it was a pleasure to meet Kristen Brooke . She solved a problem I was having to change two new number plates. Again flawless assistance!! Thank you in both instances!! Dan Carroll
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Daniel, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Orleans. If you have any further questions, please give us a call. We're always happy to help!