Reviews
Excellent work
Express service was right on time, Lacey was very nice to explain a lot of maintanance/service issues that was not mention to me by prior service advisors
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for utilizing our express service at Prime Toyota Boston. We appreciate the recommendation. Have a great holiday weekend!
Great
Service was great and I did not wait too long for a Saturday Friendly staff and very helpful Will recommended this location to my friends
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for spreading the good word Emmeline! We appreciate the trust you have in our team at Prime Toyota - Boston.
Excellent service!
I have been to different Toyota dealers, this is the best by far, wonderful service, introducing their shuttle services to allow you to shop. I received a complimentary car wash. Only disappointing fact was the gentleman didn’t put any effort into vacuuming. (Unless it wasn’t included as part of car wash) look forward to return the service overall besides that mishap was great!
- Customer service 5.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for letting us know about your excellent experience with our service department. We appreciate your feedback on the finishing touches and we will circle back with the team and talk about perfecting the details. Thanks Junyell.
Repairs for my brakes
Joe Walsh was a great help and calming figure in the stressful process of figuring out what was wrong with my car. He gave us a great deal and was very attentive to work with. I would go back to him in a heartbeat!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are delighted to hear about the great experience Joe provided.Thank you for choosing Prime Toyota Boston to service your car. We look forward to seeing you next time!
Great
The salesman Jean Preval was the reason that I went back to Prime to purchase my new car. He really tried to do his best to make me a good offer. He succeeded. He was friendly and showed that he cared
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Kathy! Thanks for sharing your experience working with Jean, we're so glad to hear that the process was stress free for you. Thanks for finding your vehicle at Prime Toyota - Boston!
Friendly, low pressure salesmen. Great car buying experience
Great car buying experience. Went for a test drive, answered all out questions, takes about he different options and features. When it came time to negotiate, they went over both purchase and lease options. Felt I got a fair price without a stressful back and forth. Very pleased!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are thrilled you are happy with your customer experience. It's always our goal to make car shopping a stress-free experience. Thanks so much for trusting Prime Toyota Boston with your new vehicle purchase. Safe travels and thank you for the great review!
Complete Detail
Overpaid for the complete detail service and vacuum job was subpar. There was a very visibly dead bug that was left in the rear windshield.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thanks for letting us know about your recent visit. I am concerned about your experience and would like to make things right. As Service Manager, it is my priority always make sure our customers are happy. At your convenience, would you please reach out to me at 617-469-6079. Thanks, Malinda Burgos, Service Manager.
Dependable service
Prime Toyota runs an efficient and professional service The gentleman who helped me was excellent (Joe Walsh). He estimated 1. 1/2 hour wait but it was an hour Pleasant waiting area
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you very much for the compliments Newton. We appreciate your business. Look forward to seeing you next time.
Typical car dealership
You'll find all the car salesmen stereotypes here. They will say anything to get you to sign. But then you'll find there's always a caveat for everything. Theres always an additional fee or paperwork. For example, they wanted to charge me an additional $100 a month for a different color! And for each question you have, you have to wait 30 minutes for someone else to give you the answer. I was there for 6 hours!
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
I realize you wrote this review to remain anonymous, but I'd really like the opportunity to discuss your visit to our store. It sounds like something went very wrong here, and I'd like to be sure we correct the problem and prevent this type of experience from occurring again. Please give me a call at your convenience - (617) 469-1068. Thanks, Tim Veiga, General Manager.
Helpful, quick, and friendly
Bought a new car the other day and everyone involved in the process was extremely respectful and friendly, and made sure I understood every decision made along the way.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is such a great review Koitsu. Thanks so much for all the feedback about our team. We appreciate you trusting Prime Toyota Boston with your new vehicle purchase. Thank you!