Reviews
Tom Feeney was great!
Tom Feeney was great!!! Very thorough though the sales process and was very patient while I tried to “link up” my car! Love Secor Volvo NewLondon!!!
Tom Feeney was great!
Tom Feeney was great!!! Very thorough though the sales process and was very patient while I tried to “link up” my car! Love Secor Volvo NewLondon!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I recently had the pleasure of purchasing a Volvo with
I recently had the pleasure of purchasing a Volvo with the assistance of Tom Feeney, and I couldn't be more satisfied with the experience. From our initial interaction, Tom demonstrated a deep knowledge of Volvo vehicles and a genuine commitment to understanding my needs. He patiently answered all my questions, and guided me along without ever being too pushy. What truly sets Tom apart is his dedication to customer satisfaction. He went above and beyond to make the purchasing process seamless and stress-free, handling all the details with professionalism and care. Even after the sale, Tom followed up to ensure I was completely satisfied with my new vehicle. If you're in the market for a Volvo and value exceptional service, I highly recommend reaching out to Tom Feeney. His expertise and customer-first approach make him a pleasure to work with.
I recently had the pleasure of purchasing a Volvo with
I recently had the pleasure of purchasing a Volvo with the assistance of Tom Feeney, and I couldn't be more satisfied with the experience. From our initial interaction, Tom demonstrated a deep knowledge of Volvo vehicles and a genuine commitment to understanding my needs. He patiently answered all my questions, and guided me along without ever being too pushy. What truly sets Tom apart is his dedication to customer satisfaction. He went above and beyond to make the purchasing process seamless and stress-free, handling all the details with professionalism and care. Even after the sale, Tom followed up to ensure I was completely satisfied with my new vehicle. If you're in the market for a Volvo and value exceptional service, I highly recommend reaching out to Tom Feeney. His expertise and customer-first approach make him a pleasure to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I had a most pleasant experience with Secor Collision
I had a most pleasant experience with Secor Collision department after a rather unfortunate encounter in my new car in my garage. Secor made me feel confident that the car would be returned to its original condition, and I am exceedingly pleased. Everyone I encountered was helpful and responsive. Thank you.
I had a most pleasant experience with Secor Collision
I had a most pleasant experience with Secor Collision department after a rather unfortunate encounter in my new car in my garage. Secor made me feel confident that the car would be returned to its original condition, and I am exceedingly pleased. Everyone I encountered was helpful and responsive. Thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Secor of New London was very professional and efficient
Secor of New London was very professional and efficient in my last appointment with them. I have a shimmying in my car at high speeds and they replaced the wheel that was causing it. A great place for service.
Secor of New London was very professional and efficient
Secor of New London was very professional and efficient in my last appointment with them. I have a shimmying in my car at high speeds and they replaced the wheel that was causing it. A great place for service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My first purchase of an automobile of this caliber; the
My first purchase of an automobile of this caliber; the 2025 Lotus Emira was quite a challenge. Sales staff at Lotus of New London (affiliated with SECOR Volvo) were very knowledgeable and helpful from my initial contact with the dealership, walking me through the ordering procedure that insured that the automobile that would be delivered would be exactly the fabulous vehicle that I truly wanted. The sales representatives at Lotus of New London connected me with the utmost professional automobile sales and service personnel at SECOR Volvo who worked collaboratively with my sales personnel at Lotus of New London to build a strong and sustainable business relationship that continues to deliver complete customer satisfaction; that includes continuity of care and quality service moving forward. My overall customer experience at SECOR Automobiles is stellar.
My first purchase of an automobile of this caliber; the
My first purchase of an automobile of this caliber; the 2025 Lotus Emira was quite a challenge. Sales staff at Lotus of New London (affiliated with SECOR Volvo) were very knowledgeable and helpful from my initial contact with the dealership, walking me through the ordering procedure that insured that the automobile that would be delivered would be exactly the fabulous vehicle that I truly wanted. The sales representatives at Lotus of New London connected me with the utmost professional automobile sales and service personnel at SECOR Volvo who worked collaboratively with my sales personnel at Lotus of New London to build a strong and sustainable business relationship that continues to deliver complete customer satisfaction; that includes continuity of care and quality service moving forward. My overall customer experience at SECOR Automobiles is stellar.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I would like to acknowledge the extraordinary customer
I would like to acknowledge the extraordinary customer service I recently had at Secor Collision Center in New London. . The staff treated me with the almost courtesy and help while my car was being repaired for damage caused by another vehicle. The shop manager Mr. John Pastnak along with his body shop assistants (Ms. Joycelyn Mata and Mrs. Road Rodriguez) acted in my best interest throughout the processing of my insurance claim. In addition my car was returned back to show room condition. If you are looking for a high quality repair shop I would highly recommend seeing the Secor Body shop staff for the high quality work which I was extremely satisfied with.
I would like to acknowledge the extraordinary customer
I would like to acknowledge the extraordinary customer service I recently had at Secor Collision Center in New London. . The staff treated me with the almost courtesy and help while my car was being repaired for damage caused by another vehicle. The shop manager Mr. John Pastnak along with his body shop assistants (Ms. Joycelyn Mata and Mrs. Road Rodriguez) acted in my best interest throughout the processing of my insurance claim. In addition my car was returned back to show room condition. If you are looking for a high quality repair shop I would highly recommend seeing the Secor Body shop staff for the high quality work which I was extremely satisfied with.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service was timely and neatly done.
Service was timely and neatly done. They even washed my car. They are professional and courteous. Thanks Secor Volvo!
Service was timely and neatly done.
Service was timely and neatly done. They even washed my car. They are professional and courteous. Thanks Secor Volvo!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Stop contacting me from multiple accounts at Secor.
Stop contacting me from multiple accounts at Secor. I moved and sold that car a year ago. Haven’t been in there in since. Clowns
Stop contacting me from multiple accounts at Secor.
Stop contacting me from multiple accounts at Secor. I moved and sold that car a year ago. Haven’t been in there in since. Clowns
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Please email us your name and contact information so we can remove you from our system. Please accept our apologies for any mix-ups. ~The Secor Team
Terrible, tell you your car is ready and it’s not fixed,
Terrible, tell you your car is ready and it’s not fixed, 2 days of work I had to leave early and find rides to the shop when the problem was still not fixed. This service center is the worst I’ve ever dealt with
Terrible, tell you your car is ready and it’s not fixed,
Terrible, tell you your car is ready and it’s not fixed, 2 days of work I had to leave early and find rides to the shop when the problem was still not fixed. This service center is the worst I’ve ever dealt with
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are very sorry to learn of your experience; we strive to fix it right the first time. Please feel free to contact me with more information so we may help resolve any outstanding concerns. Thank you. Eric Weiss Parts and Service Director Secor Volvo Cars 860-442-3232 x103
Good service very professional quick easy no hassles no
Good service very professional quick easy no hassles no pressuring a great experience. We definitely recommend.
Good service very professional quick easy no hassles no
Good service very professional quick easy no hassles no pressuring a great experience. We definitely recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair