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Matthews Kia of Clay

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (385 reviews)
Visit Matthews Kia of Clay
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
New (315) 641-7609 (315) 641-7609
Used (315) 641-7654 (315) 641-7654
Service (315) 409-7168 (315) 409-7168

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (385 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Matthews Kia of Clay from DealerRater.

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great service

sales person was very professional, knowledgeable, proficient and friendly! made my car buying experience stress-free, hassle-free and pleasurable. if only all salespersons were like Erica! enjoying my new vehicle! thank you. will definitely recommend Fuccillo Kia of Clay to family and friends!!!! (and tell them to ask for Erica)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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hot 2014 kia Cadenza

Well a few years ago had not good experience when we bought our kia soul.but this Time chris our sales person, and management made sure our experience was the best service ever the worked nonstop all day to get me and Tom in a car we really love I mean they really cared this time and did not make us feel we were just a sale and they put hours to get us in a pay ment we wanted we could not be happen in the way we were treated thank you much kia of clay il tell everyone one to go see chris if in the market for new or used vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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overall great experience

Joe was friendly, answered all my questions and made me feel like I was the only customer there. I would recommend Fuccillo to anyone looking to buy - they have a great sales department

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience!

Everyone was very friendly and Brandon was Outstanding! He really went out of his way to help us and to make sure we got what we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Awesome service! Comfortable atmosphere

Everything. Great experience. Steve was very helpful and informative. He made the car buying process a lot easier for us than other dealers. Will definitely dal with again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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all around great

Everybody is always great every time I go! I will continue to do all my business here. Everything is very clean and comfortable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

The swift way you handled a problem before it truly became serious and very expensive. My husband and I cannot thank everyone at Fuccillo Kia of Clay enough for all there help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Double Talking Sales Managers

Leased a car 3 yrs. ago and I said I would never buy again from Kia Clay, The salesman Mike was very professional but the Sales Managers are arrogant. They told me one monthly payment and had another on the contract, 20 bucks more per month, I caught it and they blamed it on a girl in the back office. Let's fast forward 3 yrs. to this week when my lease is coming due, I talked to sales manager NICK on Saturday and we arraigned on the same payment for the exact same car and this was reintegrated numerous times that I was getting the exact same lease on the exact same car with the same options. Nick and I agreed on the car and the price. Walk in today and Nick is on vacation and another SM is acting in his place and backpedaled and double talked that they could not do the deal for that price with the same options. They wanted me to settle for another car with less options. First time shame on them, Second time shame on me for going back, I would never set foot in a fuccillo dealership ever again. I went to another Kia dealership and in one hour they were happy to do the deal and have won my business.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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great salesperson & clean facilities nice waiting

The salesperson, very professional & personable ! The facilities were clean the popcorn was a nice touch for the kids .

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

William, It gives us great pleasure to know that you had a wonderful sales experience with us. Rest assured that we would maintain or even exceed the experience you had with us on your next visit in our Dealership. We shall cascade to the team your valuable comments as your words of appreciation never fail to inspire us to be consistent in providing excellent service. Sincerely, Dave Perry - General Manager

Nice buy

everyone very accomodating and helpful, considerate of my concerns, took the time to review various financing options to be sure I was comfortable with my purchase

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Kathleen, I sincerely thank you for going out of your way to write this review about Fuccillo Kia of Clay. We understand that one thing people desire most about their car buying experience is that it is comfortable and not pushy. We try to create that environment for each and every customer. If you have any further needs, please come back to see us. Sincerely, Dave Perry - General Manager