Reviews
Write a reviewConsumer
Had to give a star to write a review?I knew this dealership was to good to be true. Having a very hard time with dealership after purchasing a vehicle that had a clean car fax now finding out there was info about my vehicle the dealership failed to disclose!!! Furthermore, it is illegal to offer someone a lower interest rate if they purchase GAP insurance. My finance paperwork has two different finance companies on it?? Corporate office told me I should have bought a new car??? Absolutely unprofessional. Don?t want to go into detail about my situation. DON?T waste your time, look somewhere else?VERY BAD BUSINESS FOR ECHOPARK AND SONIC AUTOMOTIVE
Consumer
Had to give a star to write a review?I knew this dealership was to good to be true. Having a very hard time with dealership after purchasing a vehicle that had a clean car fax now finding out there was info about my vehicle the dealership failed to disclose!!! Furthermore, it is illegal to offer someone a lower interest rate if they purchase GAP insurance. My finance paperwork has two different finance companies on it?? Corporate office told me I should have bought a new car??? Absolutely unprofessional. Don?t want to go into detail about my situation. DON?T waste your time, look somewhere else?VERY BAD BUSINESS FOR ECHOPARK AND SONIC AUTOMOTIVE
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We are so sorry to hear that your experience was not up to our standards. Please give us a call so we may get direct feedback and details from you.
Awesome place! Thanks Matt!
Matt was so great helping us sell our vehicle! So professional and kind! The location was also very clean and organized.
Awesome place! Thanks Matt!
Matt was so great helping us sell our vehicle! So professional and kind! The location was also very clean and organized.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Anne And Milen, thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive D.C. (Laurel)! Please let us know if there is anything else we can do for you; we are more than happy to help!
Laurel Echopark
It was a great experience, the place great with a lot of options and the employees are exceptional. They tend to your needs and help you find the car you are looking for. Great customer service and details everything out for you
Laurel Echopark
It was a great experience, the place great with a lot of options and the employees are exceptional. They tend to your needs and help you find the car you are looking for. Great customer service and details everything out for you
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!
EchoPark Automotive D.C. (Laurel)
The salesman was very personable and attentive to our questions and to make the purchase of our car as easy as possible.
EchoPark Automotive D.C. (Laurel)
The salesman was very personable and attentive to our questions and to make the purchase of our car as easy as possible.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Echo Park Laurel
Was double booked for a test drive appointment so better communication recommended especially using call center. Sales team was laid back and let me decide not pushy usual car dealer.
Echo Park Laurel
Was double booked for a test drive appointment so better communication recommended especially using call center. Sales team was laid back and let me decide not pushy usual car dealer.
- Customer service 3.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello K R E, thank you; we appreciate your feedback!
Echo Park Laurel MD
It was a great experience, I highly recommend their services to anyone looking for a new or used car. This was my second time using them and I will recommend them to everyone.
Echo Park Laurel MD
It was a great experience, I highly recommend their services to anyone looking for a new or used car. This was my second time using them and I will recommend them to everyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.
Daniel wolking Dono
Daniel wolking at echopark Laurel was very profesional and easy to work with , environment was amazing very clean !!
Daniel wolking Dono
Daniel wolking at echopark Laurel was very profesional and easy to work with , environment was amazing very clean !!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Baltimore Location Worse Experience of My Life
Beware and do not do it! Very unorganized. No direct calls to dealership routed to center based in North Carolina. Could not reach anyone and when in person never enough sales associates. Very unorganized and unprofessional. It felt like a business pretending to be a dealership. I've purchased many cars for myself family members over the years, because of this experience first and last used car sale. Try Car Max or true dealership for used car sales!
Baltimore Location Worse Experience of My Life
Beware and do not do it! Very unorganized. No direct calls to dealership routed to center based in North Carolina. Could not reach anyone and when in person never enough sales associates. Very unorganized and unprofessional. It felt like a business pretending to be a dealership. I've purchased many cars for myself family members over the years, because of this experience first and last used car sale. Try Car Max or true dealership for used car sales!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, , thank you for taking the time to tell us about your experience. Reviews like this help us improve.
Wonderful experience
They took care of all my vehicle needs. Wonderful job to the entire team there!
Wonderful experience
They took care of all my vehicle needs. Wonderful job to the entire team there!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great buying experience
This is the first time I bought from this dealership. It was a very pleasant and easy buying experience. Staff went above and beyond the norm for me to drive home in my dream car. I would definitely recommend Echo Patk to anyone looking for a new car.
Great buying experience
This is the first time I bought from this dealership. It was a very pleasant and easy buying experience. Staff went above and beyond the norm for me to drive home in my dream car. I would definitely recommend Echo Patk to anyone looking for a new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Susan Parker, we are very happy to have provided you with such a positive experience!