Reviews
Write a reviewI set up an appointment on a Wednesday at 300 for me to
I set up an appointment on a Wednesday at 300 for me to try car at 930 the next day. So I took off a half day from work and drove about an hour down only to find out that they sold the car. That does stink, but I am more irritated that they didn’t email me or call me to tell me they sold it. I got there and the sales person just said “oh I guess you didn’t get my email”. Didn’t seem very apologetic and didn’t seem to care. So I wasted half day vacation to drive a total of 2 hours for nothing.
I set up an appointment on a Wednesday at 300 for me to
I set up an appointment on a Wednesday at 300 for me to try car at 930 the next day. So I took off a half day from work and drove about an hour down only to find out that they sold the car. That does stink, but I am more irritated that they didn’t email me or call me to tell me they sold it. I got there and the sales person just said “oh I guess you didn’t get my email”. Didn’t seem very apologetic and didn’t seem to care. So I wasted half day vacation to drive a total of 2 hours for nothing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Lowball dealer
Terrible experience selling my 2018 Honda CRV. Came into Van Horn in April as I was waiting for my work visa to clear to get an idea on the value of my car. The appraiser looked over the car and offered $2k below the KBB guaranteed offer that I was emailed. Fast forward to July and my work visa cleared so I did the KBB appraisal again and received a call from Van Horn to bring my car in again. Same car, newer tires, a few more miles. The appraiser wastes 40 minutes of my time waiting after he viewed the car again. He came out and belittled me explaining his years of experience in the market and telling me things were wrong with my car when they weren't. There were 2 nickel sized dents in the front passenger fender. Hardly $3500 in body damage. Never an accident, 40500 miles, full maintenance record, Weathertech mats and a roof rack. Tires on the car were 50% and matching sets unlike how I was told each tire was different at the appraisal. His final offer was $5k less than the LBB appraisal, $2k less than what he had offered last time, and a tone of I'm better than you are. Needless to say I took my vehicle elsewhere and received an offer $6,600 more than the appraiser's and $1500 over the KBB appraisal. If you are looking to be bullied and belittled while buying or selling your car go to Van Horn, if not I would recommend anywhere else.
Lowball dealer
Terrible experience selling my 2018 Honda CRV. Came into Van Horn in April as I was waiting for my work visa to clear to get an idea on the value of my car. The appraiser looked over the car and offered $2k below the KBB guaranteed offer that I was emailed. Fast forward to July and my work visa cleared so I did the KBB appraisal again and received a call from Van Horn to bring my car in again. Same car, newer tires, a few more miles. The appraiser wastes 40 minutes of my time waiting after he viewed the car again. He came out and belittled me explaining his years of experience in the market and telling me things were wrong with my car when they weren't. There were 2 nickel sized dents in the front passenger fender. Hardly $3500 in body damage. Never an accident, 40500 miles, full maintenance record, Weathertech mats and a roof rack. Tires on the car were 50% and matching sets unlike how I was told each tire was different at the appraisal. His final offer was $5k less than the LBB appraisal, $2k less than what he had offered last time, and a tone of I'm better than you are. Needless to say I took my vehicle elsewhere and received an offer $6,600 more than the appraiser's and $1500 over the KBB appraisal. If you are looking to be bullied and belittled while buying or selling your car go to Van Horn, if not I would recommend anywhere else.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Very impressed
I reached about a specific vehicle and while they did sell it before I could see it, they were able to source me an identical one.
Very impressed
I reached about a specific vehicle and while they did sell it before I could see it, they were able to source me an identical one.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
JohnJ.Debrauske
Since the service I can't lock the car or turn off the dash board lights!! I can't imagine what they did.They were closed by the time I realized it.
JohnJ.Debrauske
Since the service I can't lock the car or turn off the dash board lights!! I can't imagine what they did.They were closed by the time I realized it.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase