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Crown Subaru

(1,364 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 6 awards
2025 state dealer award 2023 state dealer award 2022 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (423) 558-2231 (423) 558-2231
Used (423) 558-2021 (423) 558-2021
Service (423) 558-2093 (423) 558-2093

Reviews

(1,364 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crown Subaru from DealerRater.

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They were timely, courteous and efficient. Everyone I...

They were timely, courteous and efficient. Everyone I came in contact with was helpful and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Bill Newberry of Crown Subaru a wonderful,knowledgeable...

Bill Newberry of Crown Subaru a wonderful,knowledgeable and efficient Has sold me 5 cars

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Matthew White took excellent care of my vehicle and got...

Matthew White took excellent care of my vehicle and got me out the door quickly even though I had some last minute additional work that needed to be taken care of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Recently had the privilege of working with Lisa. She was...

Recently had the privilege of working with Lisa. She was absolutely awesome to work with. She kept me up to date on when my car was scheduled to arrive and had everything ready when I picked it up. If you're in the market for a new car - give Lisa a call.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

The team at Crown Subaru is courteous and competent....

The team at Crown Subaru is courteous and competent. Lucas Marlor correctly diagnosed a loose battery cable. Matt White was great in handling everything about this visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Consumer response

Thanks for the excellent service at my most recent visit.

Very friendly and professional service personnel. Jonas...

Very friendly and professional service personnel. Jonas Vanlandingham Is excellent! Highly recommend the service group at Crown Subaru.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Lucas Marker and the rest of the service staff were both...

Lucas Marker and the rest of the service staff were both efficient and courteous. The service time was reasonable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Jonas Vanlandingham at Subaru is the best... Excellent...

Jonas Vanlandingham at Subaru is the best... Excellent service and quality people!!!I will continue to use the service department...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Megan was extremely helpful and patient with me through...

Megan was extremely helpful and patient with me through the entire process, especially since it was my first time trading in a vehicle. She kept me updated throughout the entire waiting period of my Outback.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I would normally rate the dealership a "five" but for the...

I would normally rate the dealership a "five" but for the length of time it takes to get an appointment situation most likely beyond their control.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.