Sheehy Toyota of Laurel

Needs improvements on how they treat the interior of your car. Needs professionalism and courtesy.

A man named Jordan Jenkins threatened to hurt me while working with him. i was not pleased as young female.

Purchased a Gold Certified (used) Toyota 4Runner from Sheehy. We get our other Toyotas serviced there, so it was not surprising that we had a great experience. Very friendly and helpful sales staff.

I took my 2024 Toyota Tacoma to Sheehy Toyota in Laurel because the screen blacked out. The first time they did a preliminary test and said it was my aftermarket dash cam, but requested doing more tests on another day. I scheduled it for the following Thursday, March 13th. I dropped the vehicle off the afternoon before. I was told Thursday, the vehicle was ready to pick up. I spoke with John Bradbenner, who is listed as a service manager. As we were talking about the screen problem, I told him the hood was scratched. He took pictures, said they would fix it and probably would buff out. John said to call the next week about the screen problem and to schedule a time to get the hood fixed. I have called several times, leaving messages. No response. Called and spoke to a customer service manager who was to call John. NO RESPONSE again. Left a message with the General Manager and guess what, NO RESPONSE. Just left a message for the service manager, Mr. Jacobs, over the whole service department. Told them to call me by 4pm today or I am calling Toyota. I should mention this is not the first time they did something like this. I had a 2008 Tacoma they said needed over $5000 worth of repairs needed. Took it to my mechanic and he went over the vehicle and said the only thing really needed was the air filters changed. It didn't need new tires, didn't have an oil leak or anything else.

Sheehy (It’s Easy!) Toyota Laurel Purchase Experience: — NOT!!” Upon arrival; Vultures/Slick Sales Representatives trolling and ready to pounce even if you are currently working with another sales representative. Low Ball Appraisal Team - lying (LYING) about things wrong with your trade-in just to give you very (VERY) low bottom line dollars. Finance - Slick Team - Just when you think you have your purchase price locked in — the Finance person will over sell unnecessary warranties and don’t apply for a loan cause you will get stuck with a very high interest rate; —and when you ask why; they will give a xx answer like “you were late making payments on your previous car” — and this statement was make without any knowledge (they are just throwing out a brunch of verbal crap). Is there an honest and up front car sales dealership - Not Sheehy Toyota of Laurel. Oh yeah, if you have use the bathroom or need to get a drink — you better watch it while you walk; because those Vulture Trollling Sales Representatives will mow you down and cut you off trying to get to their next sale/customer. —and NO; they don’t even say excuse me” or wait for you to walk by!!! xxx Got bumped into/cut off 3 times - with “no excuse me”. None!. One sale representative was even blocking the double sliding glass entry door using a tablet and talking with a potential customer; no decency to even move out of the way of people coming in or going out. All Sheehy Sales Related Teams/Members we dealt with - just “Played Us” (the customer) Stupid!!! —and No we are NOT Stupid!!! Very Bad and Sad Experience!!! —and it shouldn’t have to be like this…. Drop the Lying and Slickness or you going to loose more customers!!!

Very pleased. Everyone was very professional and pleasant. A special thanks to Marshall J. He was very knowledgeable, engaging and personable. He felt like part of the family. He kept us informed and updated during the transaction. Hw followednwith us after the purchase. Will definitely be purchasing again real soon.

They very responsible, my brand new car toyota corolla cross, would work due to a sensor failure, they fix it and gave me a brand new rental car meantime.

Great job thanks for the advice and good way to show it all the offers and rate appreciate all the help while I was in Dealer

I purchased a2021 Audi Q5 on Oct 16, 2024. I purchased a Platinum Toyota Service Agreement for $4800 in addition to car cost. I was sent an agreement from Toyota Financial Services for a Gold Plan! I have returned to Sheehy ‘no less than’ 8 times to have issue corrected! TFS says dealership must fax correction to them! I have spoken to Sean; Mike; and my salesman numerous times with nothing being done! I paid for Platinum plan & have documentation to prove… I have shown to finance dept at Sheehy, to no avail!

Thank Mr Kingsley OSSEI, you made me got a very nice deal with the 2023 TOYOTA TACOMA SR5. Best dealer, very good customer care and patient..Thank you my man.