Meet Reginald Sheppard

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Experience Guide
(2 reviews)

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Reviews

Horrible customer service.

August 12, 2025
By Shawn on DealerRater

Horrible customer service. Extremely Long wait. They said they are short handed. Vehicle was covered under my insurance and proof was provided but they refused to release the car without showing deductible information which would take 24 hours for insurance company to update. Never again at this dealership.

Rating breakdown (out of 5):
  • Customer service —
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Echo Park in Duluth has a great selection of inventory.

February 17, 2025
By Ken and Maddox from Loganville, GA

Echo Park in Duluth has a great selection of inventory. Very transparent and low pressure. Reggie was our salesperson and did a great job and all of the managers that pitched in to help were very impressive.

Rating breakdown (out of 5):
  • Customer service —
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for sharing your experience at EchoPark Duluth! We're glad to hear that you enjoyed our great selection of inventory, transparent process, and low-pressure environment. A big shoutout to Reggie for providing excellent service, and we appreciate you recognizing our management team for their support. Your kind words mean a lot to us! Enjoy your new vehicle and thank you for choosing EchoPark!