Parks GMC Kernersville

Terrible experience. I applied for my loan for a truck I wanted on a Sunday, contacted Sihem as soon as I put the application ins and let him know I would be there as soon as I got off of work on Monday to get the truck. I spent all day Monday on the phone with my bank getting approved, Sihem called me at 12:58 to tell me that someone else was looking at the truck at the Chevy dealership and to send a picture of my license and insurance card so he could try and get me locked in. I sent them immediately and about an hour later he calls me to tell me the truck had been sold. Chris the manager called me to explain the situation and told me the truck had been sold at around 10:00 that morning. Chris had also already sent a certified bill of sale to my lender even after the truck was sold to the other person. On top of all of this Sihem texts me later with the info on a truck that was a 2 door (the one I wanted was a four door) and was around $5,000 more than the truck I wanted. Horrible customer service all around. I do not recommend going here especially if you’re getting a loan from your bank for the vehicle!

You know what. I gave parks a second shot to make things right. They did an ok job but now I’m in a bind and they don’t care. Part of our deal was expedited payoff. Well I’ve asked them to figure out why my trade in isn’t paid off as of today with a payment due Sunday and they just ghost you. I had a feeling after how little they responded at first this would be the after sale experience but that was naive of me. They are putting me in a bad spot and won’t do anything about it. They just dismissed me last night and now here we are. I don’t recommend them at all.

You know what. I gave parks a second shot to make things right. They did an ok job but now I’m in a bind and they don’t care. Part of our deal was expedited payoff. Well I’ve asked them to figure out why my trade in isn’t paid off as of today with a payment due Sunday and they just ghost you. I had a feeling after how little they responded at first this would be the after sale experience but that was naive of me. They are putting me in a bad spot and won’t do anything about it. They just dismissed me last night and now here we are. I don’t recommend them at all.

Edgar was really great when it came to whole process of purchasing a vehicle will definitely come back to him when I need to purchase another vehicle

Beware, worked with two sales team members and the new car sales manager Brandon over a week about a trade in and purchase of a new truck. I asked them multiple times over the week to verify the online price of the truck. A week after the initial contact and providing all my trade in information I was told the price was wrong and the truck was $35,000 more then the price listed online. I was then told that all vehicles that have upgrades have incorrect prices online due to their system not being able to change the price?? Does not seem anyone knows what is going on there. I would hold off if you are purchasing a vehicle online.

The sales manager Brandon for this dealership is as unprofessional and unethical as anyone I have ever dealt with. He never spoke to us. It was like dealing with the wizard of OZ behind a curtain. After making a deal agreeing on the OTD price and shaking hands on it with the sales consultant. Brandon backed out and didn't have the guts to even come and explain. I bought the same truck for 2K less out the door the next day from Flow of WS. 2025 1500 sierra SLT. I have sympathy for the sales consultants who have to deal with this kind of arrogance day to day.

Spoke to Meredith about purchase of a gmc 2500 and trading my truck in for it . We agreed upon $46000 owed otd and then I noticed online they dropped price of there’s another $1000 so I told her would do $45k out the door. All this was with a wheel package up grade, running boards, window tint . After ignoring my text and a phone call to dealership with no call back she finally text me back that Brandon the manager would do $45k otd but with no add ons which amounts to $6k . So they went up on their price of truck $6k and acted like it was no big issue. After all of this I couldn’t even get a manager to call me . These people are very dishonest and wasted my time . I would never do business with this place.

"Disappointing and unprofessional experience with this dealer! I filled out the application, provided required documents, and was told I was approved for the car. However, the dealer disappeared and stopped answering my calls after I sent the additional document requested. To my surprise, I received a text saying the vehicle was sold to someone else overnight! No communication or explanation. I'd give a negative review for this dealer's poor customer service and lack of transparency. Buyers beware!"

"Disappointing and unprofessional experience with this dealer! I filled out the application, provided required documents, and was told I was approved for the car. However, the dealer disappeared and stopped answering my calls after I sent the additional document requested. To my surprise, I received a text saying the vehicle was sold to someone else overnight! No communication or explanation. I'd give a negative review for this dealer's poor customer service and lack of transparency. Buyers beware!"

Mr. Thorpe is one of the most helpful service people I have ever ran into before. He’s very nice. He explains stuff exactly the way it is. My terrain Denali will go to no one but Aaron Thorpe as long as I live here.. Thank you, Aaron Thorp Linda B