Reviews
Write a reviewI purchased a used 2018 Honda CR-V from this dealership
I purchased a used 2018 Honda CR-V from this dealership and drove about an hour and a half to get it. At the time of purchase, there was no disclosure whatsoever of any smoke or odor issues with the vehicle. I did not notice the smell immediately during the buying process, but shortly after taking ownership it became very clear that the vehicle has a strong, persistent smoke odor. This is not a minor issue. Had I been informed beforehand that the vehicle had a smoke smell, I likely would not have made the trip or purchased the car at all. I believe most buyers would feel the same. Transparency before the sale would have allowed me to make an informed decision. Since discovering the odor, I have gone to extreme lengths trying to resolve it myself. I have spent many hours disassembling interior components, removing panels, dropping the blower motor, cleaning the HVAC system, cleaning behind trim panels, and running multiple chlorine dioxide (ClO₂) odor treatments. I have spent hundreds of dollars on professional-grade products and an entire day of labor attempting to eliminate the smell. Despite all of this, the odor remains. When I contacted the dealership, the response was disappointing. There was no meaningful attempt to take responsibility or provide a reasonable solution. The amount they were willing to offer did not even come close to covering the cost of the products I purchased, let alone the significant time and effort involved. A simple partial concession at the time of sale, even a few hundred dollars, would have gone a long way. Instead, I was left to deal with a problem that should have been disclosed upfront. This experience has left me feeling misled and frustrated. I expected honesty and accountability from a dealership representing a premium brand, and that expectation was not met. I am still seeking a fair resolution, but based on my experience, I cannot recommend Acura of Lafayette to anyone looking for transparency or post-sale support.
I purchased a used 2018 Honda CR-V from this dealership
I purchased a used 2018 Honda CR-V from this dealership and drove about an hour and a half to get it. At the time of purchase, there was no disclosure whatsoever of any smoke or odor issues with the vehicle. I did not notice the smell immediately during the buying process, but shortly after taking ownership it became very clear that the vehicle has a strong, persistent smoke odor. This is not a minor issue. Had I been informed beforehand that the vehicle had a smoke smell, I likely would not have made the trip or purchased the car at all. I believe most buyers would feel the same. Transparency before the sale would have allowed me to make an informed decision. Since discovering the odor, I have gone to extreme lengths trying to resolve it myself. I have spent many hours disassembling interior components, removing panels, dropping the blower motor, cleaning the HVAC system, cleaning behind trim panels, and running multiple chlorine dioxide (ClO₂) odor treatments. I have spent hundreds of dollars on professional-grade products and an entire day of labor attempting to eliminate the smell. Despite all of this, the odor remains. When I contacted the dealership, the response was disappointing. There was no meaningful attempt to take responsibility or provide a reasonable solution. The amount they were willing to offer did not even come close to covering the cost of the products I purchased, let alone the significant time and effort involved. A simple partial concession at the time of sale, even a few hundred dollars, would have gone a long way. Instead, I was left to deal with a problem that should have been disclosed upfront. This experience has left me feeling misled and frustrated. I expected honesty and accountability from a dealership representing a premium brand, and that expectation was not met. I am still seeking a fair resolution, but based on my experience, I cannot recommend Acura of Lafayette to anyone looking for transparency or post-sale support.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Very helpful, courtesy, pleasant to work with and speedy
Very helpful, courtesy, pleasant to work with and speedy with information. Will definetly use them again in the future.
Very helpful, courtesy, pleasant to work with and speedy
Very helpful, courtesy, pleasant to work with and speedy with information. Will definetly use them again in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Acura of Lafayette. Your feedback and rating mean a lot to us. We're glad we were able to help, Dusty, and we hope to see you again!