Keyes Hyundai of Mission Hills

Ian Archer Man, I really appreciate all your help with the car everything went so smoothly. Thank you for going the extra mile. Specially at this difficult time in my life, my wife passed away during this period and Ian offered me that if I need it someone to speak to, I could call him, when I went to pick up the car, this man welcome me with a hug. Thank you very much for everything. Best customer Service

I had a very positive experience at Hyundai of Mission Hills, thanks in large part to service advisor Ian Archer. Ian has been with Hyundai for years, and his deep knowledge of both the vehicles and the company really came through during a stressful time. Shortly after purchasing my new vehicle, I discovered it had a defect that required a replacement part to be ordered from Korea. While this understandably took some time, Ian was incredibly helpful—clearly explaining the issue, keeping me updated throughout the process, and making sure I understood what was happening every step of the way. The dealership provided me with both loaner and rental vehicles, which made the waiting period much more manageable. Thanks to their support, I never felt stranded or ignored. Now that the part has arrived and the repair is complete, everything seems to be working as it should. I hope I won’t need to return to the dealership any time soon—but if I do, I’ll definitely be going back to Hyundai of Mission Hills and asking for Ian Archer. He made all the difference.

I want to take a moment to recognize Ian, the service specialist at the Hyundai dealership in Mission Hills. Every time I’ve worked with him, Ian has demonstrated an exceptional level of professionalism, patience, and genuine care. He goes above and beyond to ensure customers feel heard and supported, no matter the situation. What really stands out is his lenience and understanding — he always tries to find the best and most fair solution for both the client and the dealership. It’s rare to find someone who balances customer satisfaction with dealership standards as well as Ian does. In my opinion, Ian is an asset to the Hyundai team and more than deserving of a promotion. His work ethic, demeanor, and commitment to excellence make him an ideal candidate for the next level of leadership.

I brought my car in because the battery was dying on me and it was becoming unreliable. Ian Archer in the service department took care of everything from the moment I arrived. He immediately understood the urgency, got my car checked in quickly, and went above and beyond by arranging a taxi ride home for me — and even had one pick me up when the service was done. The entire process was smooth, professional, and stress-free. Ian kept me updated throughout and made sure the battery was replaced promptly. It’s rare to get this kind of personal attention and care these days. I’ll definitely be back for future service — Ian is someone you can trust to get things done right.

Fantastic service by Ian Archer… transparent and explain what they are going to do to your car.

I had the pleasure working with Ian in the service department. He kept me updated on the status of repairs. Very knowledgeable, respectfully and patient.

Ian is very kind and personable and took care of all my cars needs I want to thank you for being so professional

I guess it was a recall for the camera on the Elantra. I took it in midday got out in a few hours that was good. The camera that was replacing actually looks cheaper quality than the one that was already on it not sure why the recall. I asked them to check my brakes as it was making a loud noise. They did not even attempt to fix it or even possibly look at it if you ask me I'm sure they didn't even look at it. They insisted on a review and here goes. I wouldn't recommend coming here. I'm not happy with the service they provided as my car still makes a noise on the brakes and I'm not happy with the reverse camera So for your review you get two stars and possibly lower if you took longer. I think the only good thing really here was the coffee.

This service department is the best I have ever experienced! Ian Archer was quick and honest and friendly with helping me in a time of emergency. Best service I have ever had.

Ian Archer, the Service Advisor at Hyundai Mission Hills took great care of my 2019 Kona. 50,000 mile service done in 2 hours and almost $200 less than the initial estimate. *My neighborhood Hyundai dealer/service center recently closed and Keyes in Van Nuys was not able to schedule an appointment within a reasonable time frame. I think the Mission Hills location is my new Hyundai service center.