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Toyota of Gladstone

(8,278 reviews)
2024 state dealer award
View 17 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Reviews

(8,278 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Gladstone from DealerRater.

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Jonathan Is a great salesman to deal with.

Jonathan Is a great salesman to deal with. Absolutely no pressure and took his time while we made our decision on which car we wanted. Even after the deal was done he explained everything about the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are grateful to you for the opportunity. We hope to see you again and earn that fifth star! Welcome to the TOG famiily.

Process was quick and painless.

Process was quick and painless. Was given plenty of options on both the sales and finance side, neither of which felt pressuring. The vehicle arrived on short notice and they were understanding of my situation in trying to make it happen on short notice and made it work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for this we are so grateful to you for sharing your story here. I am so happy we were unable to help. Please let us know if you need anything at all and thank you for joining the Toyota of Gladstone family.

Marco was very quick to respond to my online and phone

Marco was very quick to respond to my online and phone inquiries, shopping for a vehicle right now can be super difficult but Marco and the team at Toyota of Gladstone made the process much easier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much Sean! We are so happy to have been able to help you. Welcome to Toyota of Gladstone and please let us know if you need anything at all. Welcome to the Toyota of Gladstone family.

Great experience!

Great experience! Would highly recommend. No pressure atmosphere and very friendly. In and out in two hours and that was with us taking our time, having a trade in, and finalizing financing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing this with us! We are so happy to have had this opportunity to help you. Welcome to the family and please let us know if you need anything at all.

Manuel delivered on his promise to get us into a RAV-4

Manuel delivered on his promise to get us into a RAV-4 Prime. When all the other dealerships were telling us 6-to-12-month waiting list, or even longer, Manuel took our number and told us he'd call us when they had an allotment due. We thought "sure, sure, he won't call", but lo and behold a little over a month later, he calls us to tell us he has our car coming in the next month. Manuel was knowledable, and excellent to work with. Definitely rate him 5 stars. Took one star away from the dealership overall because even though we paid cash for the car, it still took over 3 hours to get all the paperwork signed and drive off.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing this with us and thank you for your patience during your visit with us. We are a very busy dealership and really do the best we can. Please let us know if you need anything at all.

I love Rebecca!

I love Rebecca! She went out of her way to help me! She was patient with me and figured everything out that I asked if her. Too notch sales person! Give her a raise now!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing this with us Ginger! We are so happy to have been able to provide you with this incredible experience you had with Becca! Congratulations and thank you for joining the Toyota of Gladstone family.

excellent experience, the work team combines technical

excellent experience, the work team combines technical and human quality. Additionally, they help you find the best option according to your needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate it!

Kenny was amazing!

Kenny was amazing! Couldn’t ask for a better experience, got me the car I wanted, the package I wanted, and everything felt easy every step of the way. David made all the numbers easy and simple to understand, and left confidant that I made the right purchase. Glad I came to Toyota Gladstone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business, and welcome to the Toyota of Gladstone family!

Manuel navas is the best and most honest friendly sales

Manuel navas is the best and most honest friendly sales man.the best sales man in Gladstone toyota

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words about working with Manuel Navas, as well as your business!

Lina was amazing.

Lina was amazing. So helpful and made our time there worth it. Didn't pressure us, didn't make us feel like we only had one option, she was awesome! Even came in on her day off to help us! She was so helpful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your business!