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(86 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bosak Ford from DealerRater.

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Great Selection and Great Staff

I had been searching on-line for vehicles throughout the Midwest. It turns out all I needed was right in my backyard all along. Lake Shore had exactly the vehicle I wanted and I went over the same day it appeared in my search. The most important part of the buying, to me, is customer service and I must say that my salesman Jim Apostol did a wonderful job. He sells in the same manner I sell, low pressure and informative. I did not want to deal with high pressure, pushy sales people and Jim was never that way. He took care of everything I needed during and after the sale and I am very happy with the whole process. The no haggle pricing makes the purchase that much easier. Make sure you start your search with Jim at Lake Shore Ford. Sincerely, Nick

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind review, Nick! Jim will be thrilled to see your comments. It is great to hear that you enjoyed our Simple Process and we truly appreciate your business!

They go out of there way to help you.

This is the second time i have bought a car there. Both times were really easy. They go out of there way to find you the right car for the payment your looking for. The also give fair price for your trade in. Both times i had Peggy. Second time she worked her tail off too find us the best deal. And she found us one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving such a great review, Craig! We are so thankful for your continued support and Peggy will be thrilled to see your comments. We hope you enjoy your new vehicle!

Awesome

John the service writer is very helpful. Every time I come here everyone I come in contact with is helpful. everybody is very friendly and they go out of their way to help you!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so glad to hear that you had such a great experience with our Service Department! We appreciate your continued support!

Great experience,Great deal,Great salesman,Great dealership

We just picked up our second vehicle we have purchased this year from lakeshore ford. The first vehicle was a 2017 escape for our daughter our salesman Bill Ozug was very patient and Very helpful in the process. Today we picked up our new 2017 F-150 after Bill Ozug and The sales manager Ben worked hard to find the perfect truck for me. thanks Lakeshore

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving such a nice review. Bill will be thrilled to see your comments. We hope you enjoy your new vehicles, and let us know if you ever have any questions.

AWESOME TRUCK BUYING EXPERIENCE!!!

I WOULD LIKE TO THANK MIKE COCHRAN FOR AN AWESOME TRUCK BUYING EXPERIENCE! I FELT VERY COMFORTABLE JUST RANDOMLY STOPPING IN AND TAKING A TEST DRIVE. EVERYONE WAS VERY FRIENDLY AND HELPFUL. NEEDLESS TO SAY I AM NOW THE PROUD OWNER OF AN F 350 SUPER DUTY TURBO DIESEL!!!! WHAT AN AMAZING FORD TRUCK!!! I WOULD RECOMMEND LAKE SHORE FORD TO ALL MY FRIEND S AND FAMILY!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! Mike Cochran will be thrilled to see this. We hope you enjoy your F-350 and look forward to working with you in the future.

Fifth vehicle purchased at Lake Shore Ford

My family and I have always received excellent customer service from the owner, the sales staff, and the service shop. Our recent purchase of a 2017 Ford Explorer was our fifth vehicle with Lake Shore Ford. Salesman Bill Ozug helped us with ordering our vehicle and communicating to us the expected delivery of our Explorer. All of our vehicles purchased at Lake Shore Ford have been serviced and maintained at their service shop.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for leaving such a nice review. We appreciate your continued support and look forward to working with you in the future! As always, please feel free to give us a call or stop in if you ever have any questions or concerns.

First new car at 50

Well it was my first time to purchase a brand new car and as a resident of Illinois the places I went to there did not make it comfortable so I went of the lake shore and received the great welcoming and service from the whole staff I'm a very happy man with there service !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 star review. We appreciate the kind words! Please feel free to call us with any questions you might have. 219-787-8067

Customer service experts!

Adam an the financial manager are the best at customer service. They stand behind their word an make sure to take care of the customer! Adam made sure to qualify the vehicle for my Grandfather, an make sure this vehicle was the right fit for him all around! The 2017 Ford Explorer is amazing! I recommend this vehicle, but more so, I would refer friends an family to Adam at Lakeshore Ford! Honest an a great professional, who assists every step of the way! Thanks guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

new avalon

very professional and met all are needs . would recommend my friends to go to lakeshore.did not have to wait for a sales person they greeted us right away and were ready to help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the review and we're glad you enjoyed your experience. Enjoy your new vehicle!

Phenomenal Customer and Technical Service!

A please as always to come into Lake Shore Ford to get my vehicle serviced. Some people don't look forward to an oil change but I do. Utmost respect is shown to customers and top notch service. Thank you for going the extra step

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.