Reviews
Write a reviewJonathan Hughes does an amazing job
Efficient prompt, organized , clear, and competitive pricing
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service
Absolutely great service and very efficient. Johnathon Hughes iCustomer service rep was great; professional; caring; and very helpful. Great experience over all.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent and very helpful salemen
Jay was an excellent salesman and was very helpful. He went above any beyond to make us feel comfortable and confident in the decision making process. I'm honestly not thrilled with how much we're paying for the lease on our car, but that may be more the fault of Hyundai than the staff at this location. Jay's manager kept saying things like "it's difficult for us to get you the best deal since you're a first time buyer", but the financing specialist (and the paperwork itself) said I was within the Tier 1 bracket and qualified for the best rates.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great people, Great cars, Great experience
start to finish, these guys made the process easy and i would recommend them to everyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Volester turbo
Thank you to Reba for finding the right car for me. She was a true professional and made the process quick and easy. Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
great place to buy a used car
came in jason helped me out right away found the car that i saw on line we drove it car was clean got me out in 2 hrs which was great thank you keyes
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Poor cusomer service
I purchased a pre-owned Veloster in January. The sales experience was on par with any car buying experience (back and forth for hours but finally got a decent deal). This review is for my recent visit to service. I have had the car just under 4 months and the tint on the rear window has developed large "finger bubbles" I took it to a tint shop to get the front windows done and asked if they could somehow "fix" the bubbles. Tint shop guy stated that it was not "fixable" and would be ~$100 to replace. He suggested that since I had the car for such a short time that I take it to the dealership which I did today. The service rep took a look at it and stated that he could have one of the detail guys pull it off. I was waiting for him to finish his sentence so I finished for him..."and replace it, right?" He said almost smugly, "No, they're not going to replace it, it's aftermarket." OK - I'm not an idiot, I fully understand that it's aftermarket and technically, they probably have no liability here. However, being one the most expensive investments people make and as a gesture of good customer service, I certainly expected more than this guys apathetic attitude.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Unbelievable
I came in shopping for a used car with my daughter about 6 months ago. We were in an accident where we totaled our brand new Camry. Originally I wanted to go back to Toyota but my daughter did some research on a couple Hyundai models and we liked the fact that it has 10 years of warranty and honestly I hate the over aggresive copy cat lexus styling that the newer Toyotas have. Long story short, we were greeted by Steve Chung who was our product specialist. He was well informed and so patient with us. We test drove 4 cars before I picked out a 2014 Hyundai Sonata with the limited edition package. He even called me on my birthday to offer a free carwash. I brought my husband with me and when I got to the dealership I found out that Steve was promoted to the internet fleet department! Congratulations! Anyway my husband ended up leasing a 2014 Santa Fe. Steve had us in and out of the dealership in under 1 hour. Amazing. My family will never buy a car outside of Keyes Hyundai ever. Thank you Steve!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Moe S. / Keyes Hyundai
I just purchased a '14 Sonata from Moe S. Great sales guy...did everything via email the night before actually purchasing. He had the car washed and was in and out of the place just after an hour. I got what I wanted and appreciated the research / paperwork he did the night before, after traditional working hours. I recommend him to help with the purchase of a Hyundai. He is motivated and respectful at the same time.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
brian a
Vanessa was awesome and I was lucky to be her very first customer! Shes great, the experience was great, and with the help of Richard it was an amazingly east experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase