PREMIER Kia of Carlsbad

If I could give zero stars, I would. We made a deal with their salesperson, Alex, who promised in writing that the dealership would cover the last two payments on our 2022 KIA Niro EV as part of our trade-in agreement. They never did. Despite multiple attempts to resolve this, we found out from KIA Financial that those payments were never made, leaving us stuck with an unexpected financial burden. This is dishonest, misleading, and completely unprofessional. I’ve ask many times from our sale guy to send us a proof that shows they have paid the bank but can’t send us nothing. They make big promises to close a sale, but once you drive off the lot, they disappear and refuse to honor their word. If you’re thinking of buying a car here, GET EVERYTHING IN WRITING AND DOUBLE-CHECK WITH YOUR LENDER. Better yet, take your business elsewhere to a dealership that actually values integrity and customer trust.

I had my KIA Sportage serviced at KIA of Carlsbad last week. It was the second time I have been there. The experience was exceptional in every way. Robert did a great job with managing this appointment!

I had an appointment to change my car tires at 8 am and I think changing car tires does not exceed one hour. I received my car around 4:30 pm and after calling more than once

The service department was great. My car was fixed right the first time. I was able to lunch right down the street at the Carlsbad outlet mall.

I have been with this dealership since 2013 and I have had the best experience. Whether it be sales or service they are all so helpful and there’s never any pressure. They are very helpful and go above and beyond to make you feel comfortable. I leave here a happy consumer every time. I highly recommend this dealership if you’re in the market for a new car!! And Ryan the salesman is a gem to work with. Highly recommend him. 5 stars for sure!!

It went down exactly as planned… I went in , drove the car, and prestos made an offer!!! after some financial hassel’s, I got the car it was beautiful !!! Now I know it was suppose to go a little smoother. But it turned out very good.

recently (may 26) purchased a sportage prestige plug-in hybrid from masha (she was great!! no complaints about her whatsoever!!), but after getting it home we discovered that something is wrong with the audio system (sound comes and goes every few seconds). contacted the dealership and brought it in. so far, so good, right? they determined that there is something wrong with the amp and would be ordering a new one. it's now been nearly three weeks, and their communication has been absolutely horrific. all we get is a runaround and unreturned calls/messages. do NOT buy a car here. go to escondido or kearny mesa.

HORRIBLE!!!!!!! It's been 2 weeks that I have been dealing with this nightmare! I took my car in for repairs totaling $1500 which were estimated to take 3-4 days. After a week I called them to get a status in my car and I was told I would be called back with a follow up. When they called me back they told me they found new problems that would total $1000 more and that they needed to be done or my car would not be drivable and would stall. I was confused and requested a call back from the manager Ryan to explain what exactly I was paying extra for. I was called back by a service rep who stated Ryan was busy walking around and could not return or accept my call but she needed my go ahead for the extra repairs. I requested a call from the manager Thomas since Ryan was busy and am still waiting. I received a call today at 6pm to let me know my car was ready to pick up. I paid over the phone and got a ride to pick up my vehicle. I waited 20 minutes for them to pull up my car only to hear that "it might stall on you" so we want you to bring it back tomorrow. I was mind blown! They took my money and kept my car. They also tried to tell me I needed a new battery when I just purchased one from them which they installed on 2/19/24. I had to cancel all my Easter day travel plans to deal with this. I am being scammed and I have filed a complaint with the BBB. DO NOT GO TO PREMIER KIA they are dishonest!

I worked with sales person Ryan Munesato. This experience was top-notch the best I’ve ever had in my 30 years of buying cars. Ryan was a good listener, he never pressured me to do something I was uncomfortable with, and I left the dealership with a car. I was excited about and could afford.

I was surprised at the poor attitude and disrespect that the entire service department has for customers. They do not answer the phone voice messages are not returned and repairs take far longer than I have experienced at any other dealership. When brought to their attention, they are unapologetic and rude. My spouse and I are were both going to buy new kias from next month, but not now.