Reviews
The service department and scheduling is always high
The service department and scheduling is always high quality. I seem to have Mike at drop off and scheduling, he is always polite and professional. The text messages and recommendations for my car needs is a solid feature. This past service was for tires/breaks and pads. This was over $2,200, at checkout I was informed there would be a 3% card charge, if I had known prior, I would have used a check/debit that I did not have with me. Also, reviewing my bill, when scheduling was provided Subaru incentives of $50 off $500 service, was told I could use both. Neither of the incentives were applied, I would have scheduled 2 services if needed to apply $50 off. That with the $67 in card fees and no incentives, I missed out on $167 in savings. Was told the card fees just started. The repair service, timeliness of service, knowledge is always top quality.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We value and appreciate your business, Pam. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.
For not realizing we needed to have an appointment for
For not realizing we needed to have an appointment for our car inspection they took us anyways and it was greatly appreciated!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!
They got us right in for appointment to look at our
They got us right in for appointment to look at our vehicle. Resolved the issue and we had our vehicle in one day . Recommend Subaru 💯 %
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.
Damien has been very helpful and attentive with my all
Damien has been very helpful and attentive with my all questions and concerns and process went smoothly
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!
Employees very knowledgeable,professional and friendly.
Employees very knowledgeable,professional and friendly. Could not have asked for any better service. Very comfortable waiting area.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!
It is very clean and welcoming.
It is very clean and welcoming. The staff was very nice. Nice selection of cars to pick from and displayed so it's easy to look at them.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!
Gave us an excellent price, and service was top notch.
Gave us an excellent price, and service was top notch. Would recommend this dealership to others.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!
I didn't feel pressured to make a purchase, which was a
I didn't feel pressured to make a purchase, which was a nice change from other dealers.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!
I came to K.
I came to K. R. Subaru from Pittsburgh and I'm so glad I did. Everyone I came in contact with was so nice, knowledgeable and helpful so far beyond my expectations.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My wife and I have hearing problems and Josh was very
My wife and I have hearing problems and Josh was very easy to understand. Explained everything we needed to know.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car