Reviews
Worse car buying experience ever!
Worse car buying experience ever! Dealer never submitted my title for transfer. They only did it after I reached out a month after purchase. I left messages for 5 different people and the corporate office. No one has returned my call. I would never give my business to a dealership that treats customers so poorly after the sale.
Worse car buying experience ever!
Worse car buying experience ever! Dealer never submitted my title for transfer. They only did it after I reached out a month after purchase. I left messages for 5 different people and the corporate office. No one has returned my call. I would never give my business to a dealership that treats customers so poorly after the sale.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I'm truly sorry to hear about your experience with the title transfer and lack of communication. This is not the level of service we strive for, and I apologize for any frustration caused. Please reach out directly so we can address this issue promptly and ensure it doesn't happen again in the future. Thank you, AJ Castle - Sales Manager - aj.castle@jeffwyler.com
Any five star ratings have to be from friends or family!
Any five star ratings have to be from friends or family! This dealership is shady. Sold us a car they knew had issues and took our awesome trade in too. The Kia they sold us has a blown engine now but we still have a car payment! Do not buy from them! I know several people who have had horrible experiences with them!
Any five star ratings have to be from friends or family!
Any five star ratings have to be from friends or family! This dealership is shady. Sold us a car they knew had issues and took our awesome trade in too. The Kia they sold us has a blown engine now but we still have a car payment! Do not buy from them! I know several people who have had horrible experiences with them!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
It's concerning to hear about your experience with the vehicle and trade-in process. We strive for transparency and quality in all our transactions, so this feedback is troubling. Please reach out directly so we can address these issues further and work towards a resolution. Thank you, AJ Castle - Sales Manager - aj.castle@jeffwyler.com
Chris was amazing to work with, they didn’t have the
Chris was amazing to work with, they didn’t have the initial trim I wanted on the lot in the color that I wanted, but I ended up driving home in a new 2025 Chevy Trax 2RS. Chris worked to make this deal something that I could afford and I couldn’t have asked for a better salesman.
Chris was amazing to work with, they didn’t have the
Chris was amazing to work with, they didn’t have the initial trim I wanted on the lot in the color that I wanted, but I ended up driving home in a new 2025 Chevy Trax 2RS. Chris worked to make this deal something that I could afford and I couldn’t have asked for a better salesman.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Chris made your experience at Jeff Wyler Springfield Auto Mall a positive one! Thanks for choosing us and enjoy your beautiful new Chevy Trax!
Dallas, Great salesman and took time to help me find the
Dallas, Great salesman and took time to help me find the right vehicle. First time buying a vehicle that was on the showroom floor. Great job, and when im ready to purchase again. I know where I'm going Thanks 👍🏻
Dallas, Great salesman and took time to help me find the
Dallas, Great salesman and took time to help me find the right vehicle. First time buying a vehicle that was on the showroom floor. Great job, and when im ready to purchase again. I know where I'm going Thanks 👍🏻
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your amazing review! We're so happy that Dallas provided you with an excellent purchase experience. We look forward to seeing you next time at Jeff Wyler Springfield Auto Mall!
Great sales man Brian would definitely recommend him to
Great sales man Brian would definitely recommend him to other customers that are looking for a vehicle
Great sales man Brian would definitely recommend him to
Great sales man Brian would definitely recommend him to other customers that are looking for a vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Brian provided you with a great experience at Jeff Wyler Springfield Hyundai! Thank you for recommending him, and we appreciate your support.
Awesome experience.
Awesome experience. Everything went smoothly and easy. Would definitely recommend them to friends and family for future purchase
Awesome experience.
Awesome experience. Everything went smoothly and easy. Would definitely recommend them to friends and family for future purchase
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your awesome experience with Jeff Wyler Springfield Hyundai! We're glad to hear everything went smoothly and appreciate the recommendation.
Took my Toyota Crown to Jeff Wyler Toyota in Springfield
Took my Toyota Crown to Jeff Wyler Toyota in Springfield Ohio To get second key programmed Also had vibration in front of car at around 70 mph key went ok But they said they could not duplicate vibration My wife and I both have driven and felt vibration I was told nothing they could do I asked the to check front tires to make sure the were balanced correctly I was told flat out No Because the mechanic couldn’t duplicate it I Asked to have Mechanic go for a ride with me Was told he already drove it No I asked service advisor to go for ride with me She told me it wouldn’t matter if she felt vibration or not mechanic didn’t After returning home called service manager for some help Of course not in left message No return call My wife and I drive this car every day sometimes you need to listen to people that drive the car all the time and not mechanic that drove it for 2 minutes This car has 600 miles on it and they don’t care I wasn’t asking for a major repair Just a normal and simple starting point check to see if front tires are in balance a 20 minute job I know I will not hear a response from this So I will call Toyota to see what next step is $50 k for a car and they won’t 20 minutes to see if tires need balanced Very poor customer service very poor attitude and no response from service manager would like to be contacted to get a resolution to this problem
Took my Toyota Crown to Jeff Wyler Toyota in Springfield
Took my Toyota Crown to Jeff Wyler Toyota in Springfield Ohio To get second key programmed Also had vibration in front of car at around 70 mph key went ok But they said they could not duplicate vibration My wife and I both have driven and felt vibration I was told nothing they could do I asked the to check front tires to make sure the were balanced correctly I was told flat out No Because the mechanic couldn’t duplicate it I Asked to have Mechanic go for a ride with me Was told he already drove it No I asked service advisor to go for ride with me She told me it wouldn’t matter if she felt vibration or not mechanic didn’t After returning home called service manager for some help Of course not in left message No return call My wife and I drive this car every day sometimes you need to listen to people that drive the car all the time and not mechanic that drove it for 2 minutes This car has 600 miles on it and they don’t care I wasn’t asking for a major repair Just a normal and simple starting point check to see if front tires are in balance a 20 minute job I know I will not hear a response from this So I will call Toyota to see what next step is $50 k for a car and they won’t 20 minutes to see if tires need balanced Very poor customer service very poor attitude and no response from service manager would like to be contacted to get a resolution to this problem
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Your experience sounds frustrating, and we regret to hear your concerns. We strive to provide thorough service and clear communication, so it's disappointing that we fell short here. I'd like to personally assist in resolving this issue; please reach out at your earliest convenience. Thank you, AJ Castle - Sales Manager - aj.castle@jeffwyler.com
After getting a call from service manager He agreed to balance tires And we both agreed this could have been handled better But we worked it out Thank you for your cooperation
Great service.
Great service. Bobby Komisarski took care of me & was very helpful. Waited for my car & it didn't take very long.
Great service.
Great service. Bobby Komisarski took care of me & was very helpful. Waited for my car & it didn't take very long.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the shoutout! We're glad Bobby and our team at Jeff Wyler Springfield Hyundai provided you with great service in a timely manner. Safe travels!
Great service every single time.
Great service every single time. Cassandra and the team take great care of me and my truck each time I come in!
Great service every single time.
Great service every single time. Cassandra and the team take great care of me and my truck each time I come in!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi! We're so glad to know that Cassandra and our team at Jeff Wyler Springfield Hyundai consistently provide you with great service! Thanks for your support, we look forward to seeing you next time.
Had oil changed, left with no oil, car was scarped, and
Had oil changed, left with no oil, car was scarped, and none of my fluids were topped off. I was only offered a free oil change for my troubles. REALLY? They told me I had an oil leak, had a second opinion, I had NO OIL LEAK at all. They broke one of my lug nut during attempted tire rotation, and basically gave me a shoulder shrug for that as well.
Had oil changed, left with no oil, car was scarped, and
Had oil changed, left with no oil, car was scarped, and none of my fluids were topped off. I was only offered a free oil change for my troubles. REALLY? They told me I had an oil leak, had a second opinion, I had NO OIL LEAK at all. They broke one of my lug nut during attempted tire rotation, and basically gave me a shoulder shrug for that as well.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your recent experience with us. We take these matters seriously, so please reach out directly so we can address this issue properly. Thank you, AJ Castle - Sales Manager - aj.castle@jeffwyler.com