Preston Chevrolet of Aberdeen

They promised a second key, scheduled an appointment 2 months later only to for them to cancel it saying it's on "back order" terrible customer service, avoid.

They promised a second key, scheduled an appointment 2 months later only to for them to cancel it saying it's on "back order" terrible customer service, avoid.

I recently had the unfortunate experience of dealing with Preston Chevrolet, and let me tell you, it was nothing short of a nightmare. From the moment I walked in, I was greeted by a team of salespersons who seemed more interested in their own agenda than helping customers. Joanne, Brandon, Chuck, and especially Jack Skeleton, were all equally unhelpful and fake in their demeanor. Communication was a challenge from the get-go. It felt like pulling teeth just to get a coherent response out of any of them. It's as if they were trained in the art of dodging questions and avoiding straightforward answers. To add insult to injury, their vending machines were empty, leaving me parched and frustrated during what was already a taxing ordeal. But that wasn't even the worst part. Despite their promise of a cash offer to buy my car, they conveniently "forgot" to honor it when I returned within the stated expiration date. It was as if they thought they could pull a fast one on me and I wouldn't notice. Well, I did. Overall, my experience at Preston Chevrolet was just plain weird. From the lackluster customer service to the empty vending machines and broken promises, I wouldn't wish this ordeal on my worst enemy. Save yourself the headache and steer clear of this place.

Amazing service. Very knowledgable sales team. Very accommodating to the customer and they really make you feel like you matter to them and aren't just a number.

I went there today and they treated me like a VIP. They made me feel like family and they had good deals on everything I saw. I’m very happy with my Tahoe I got and every person was super helpful. Thanks Preston Chevy Team!

Took my son there to look at Silverados and ended up leaving in a 2020 Silverado for a great deal. They gave me more for my trade than Carmax and Jerrys. The service guys Bob and Moe were really cool and everybody was so nice. The salesman Matthew gave me a VIP tour of the dealership when we wrapped up the deal. They are awesome!

I was surprised to visit this dealership and find that the Church family was gone. I had dealt with them for over 15 years. I was also pleased with the new staff . Tevan Hawkins was courteous and professional while I was purchasing a vehicle from Preston’s.He answered all my questions cand his demonstration of the Cruze I was buying was thorough. It feels good to know that I still have this dealership to come to. Thank you Tevan.

We ordered a 2021 Tahoe in early April. Due to the chip shortage we didn't recieve the Tahoe until November. Our salesmen Jesse (unfortunately doesn't work at this dealership anymore) was wonderful, kept us updated on the delivery date monthly. The day we recieved the Tahoe everyone at the dealership was helpful and excited for us to finally get our vehicle. Unfortunately, that is where the quality service stopped. During our final walk through we noticed a large chip under the "O" on the tailgate. It was obvious whomever put our blackout package on chipped the paint and told no one. When we brought this to the "manager" he brushed it off and said "it would be taken care of". Luckily, Jesse (again doesn't work there anymore) was still in contact with this dealership and helped "fix" the problem. The dealerships fix was to use touch up paint and tell us "it was the best they could do". After several conversations with "JR" he agreed to fix it correctly and would be setting up the appointment and calling us back. After 2 weeks and no word from JR, we demanded to talk with someone above JR. My wife talked with "Glenn" who claimed the dealership didn't chip the tailgate and that the tailgate was plastic, not metal so there was no way it could be chipped. Obviously, this was a lie and an attempt to dodge responsibility. After threatening to call GM and file a complaint, Glenn said he would have someone call us back. That was Tuesday, have yet to hear from anyone at the dealership. Please think twice before considering buying a car from this dealership!!

Hi I'm verneetta lowery we purchase a 2015 Dodge Dart from the Aberdeen Chevrolet on January 5th they made us feel like family even though it was a process it was a good one I felt like family from the good coffee to the laughs the guy that helped us let us test drive and made us feel at home I forgot everyone's name but it was wonderful we even took a picture afterwards I was so happy to get my first payment car from them everyone worked with us it wasn't enough stars to rate y'all but thanks so much for helping me change my life love always********* that many stars for the love and excellent service

There is nothing worse than deceptive practices. When you takes a vehicle in for service and you take the time to print out their service coupons and they overcharge you, not good. When this practice happens more than once, it is no accident. They like to give you this broad description of the service they need to perform with high dollar values and you come to find out that they have hidden some additional charges beyond the scope of what was told to you.