Sewell Jaguar North Austin

Drove up in our BMW 750i, parked, walked around the lot, went into showroom, looked at Range Rovers — and NOT ONE PERSON asked if we needed help. Saw a salesperson in his office typing on his cell phone but he never looked up. We walked out and will buy a Range Rover at another dealership.

Best car buying experience I’ve ever had, and that’s saying a lot! Thano was fantastic, go see him if you can! Lively facility too!

I had an opportunity to work with Thano. He makes me feel relax, makes car buying fun, and exciting. Has a sense of humor. Great Job Thano!!!

I can not express enough how happy my wife and I were with the overall experience with this purchase. This was our first time buying a car of this level and Thano knocked it out of the park. We felt like we have known him for years just because of how much fun we had just talking about our family and friends. He was very knowledgeable about the cars we were interested in. He was able to ease my wife's anxiety with making a decision, which was something I was trying to do for months now lol. We are now proud to be a part of the Land Rover family and it is all because of Thano. As long as Thano is selling cars for Land Rover he will always have returning customers in regard to my wife and me. Thank you, thank you, thank you, Thano!! Take care and we will see you soon.

I sold my Jaguar F-Type to Sewell and I worked with Thanos Drivas through this process. Thanos provided the best customer service. He was patient and explained the process completely, by the time I arrived on the day of the sale, he had everything ready for me to sign. The process was smooth, and no unexpected issues. I was treated with respect and courtesy. I highly recommend this this dealership, and Thanos as your sales rep. You won't be disappointed.

Made a deal to buy a Pre owned RR on the phone with kristen meredeth. We finalized a price and I agreed to the deal. Asked her if I could leave a deposit to secure the deal while she sent me the credit app to finalize (I have perfect credit). She said not necessary. She Never sent app and the dealership sold the car to someone else. She never returned my call or text, just wasted my entire day. When I called the sales manager they put me in touch with Luke the GM. He had no excuse and admitted it was poorly handled. At least he was professional and did follow up. He said Kristen is one of their best. LOL! I thanked him for taking the call but told him if she’s the best I can’t imagine the worst! Then I saw the bad reports here and totally understand.. Total xxxx. DONT GO HERE. They don’t run the store like a high line dealership. Embarrassing for the brand (which I love) Land Rover should take away their franchise. They should become a buy here pay here lot so they can deal with xxxxxxxx like themselves !!!

Thank you Mary Stephenson for the excellent service this morning! Sewell has a wonderful custom service reputation and it shows through your professionalism. Thank you.

Poor experience so far at this dealership. Called the local number for a service appointment at 7:30am. The rep, Teresa, said if I came in within the hour they would have a loaner ready for me. I arrived at 8:25a and my car was checked in for service. After I sat down, Andre, the service advisor, told me that they don’t have any loaner cars available and it depends on if/when customers start to return them. I said that is not what Teresa told me. He said that Teresa is located in Dallas and can’t see the local store’s inventory. An hour later, I’m still waiting in this empty dealership with no loaner to get back to work. Andre has been polite enough, but due to the way Sewell has set his business up false promises are made by an employee who sits 4.5 hours away. If you come here for service, be prepared to spend several hours waiting for a “promised” loaner. After sitting here for two hours, a loaner car arrived and I am waiting for it to be cleaned. The service tech discovered the issues and Andre presented the cost. I asked for an adjustment to the price and they gave a reasonable price adjustment. Andre was courteous. I will update this post with quality once I receive my car back.

What a great experience!! Justen was great and communicated throughout the process. Thank you for delivering excellent service. We absolutely love out new Range Rover HSE!

Excellent job by Dennis and Michael and especially Connor (product specialist) on excellent customer service. From the initial meeting all the way through to delivery of the vehicle - great service!