BMW of San Francisco

I bought a certified preowned i3 today. James made the process seamless and enjoyable. They took my trade in. The overall deal was good and paperwork seamless. Definitely a better buying experience than the typical car dealer.

Standard slime dealership matching industry expectations. Sales/finance employees all smiles when processing the sale, but disappear and claim no responsibility post sale when their connection with DMV doesn’t process. Refusing to send updated tags per agreement

Look at the current reviews. Advice I should have followed. Saw a car on cars.com, went to the dealership straight away after a call verifying that the vehicle was still there and LO AND BEHOLD here came the old bait and switch. This place uses every single con that you would expect from a stereotypical used car salesman (I mean person) .... thank God we got outta there with our wallet still in our pockets unlike some of the unfortunates in this review stream.

Nice car, 2018 650i. 2 weeks into ownership got engine light for emissions and emergency caution to add 2 quarts of oil, NOW. . Certified car my but. Bring it in wash it and resell it no look at product going out door. Expect better from BMW. Very poor customer and car service. Says much about dealer. Replaced dirty airfilter, light went away.

Simply a joke. You get a canned message saying they sell to out of state then nobody calls you, you get emails with generic questions from people who don’t know what they’re doing, and then you’re told that you need to go to the store to buy it. Insane!

They couldn’t locate the car o went there to purchase and asked if there was a different car that I wanted. The car was at the dealership the whole time I filled out all of my financial paper work before arriving thinking it would save some time I also knew exactly which car I wanted. In spite of being totally prepared to purchase a car we were at the dealership for four hours!! There was a tail light out so I couldn’t take my car home that same day. The service department did not call me to tell me my car was ready. I had to call them to find out they it had been sitting there waiting for me. I love my car but the whole experience to get it was a nightmare and I will not recommend BMW of SF to anyone.

I've been searching for a 2020 M340i with the executive package and under 30K miles for 6 months. Finally, I found one in CA and I had the cash in hand to purchase it. With cash in hand, I tried to buy the car online from BMW of San Francisco yesterday since I'm located in Florida, but they simply won't sell the car. I found an offer for the car on AutoTrader and went to the BMW of San Francisco website. Both the AutoTrader offer and the BMW of San Francisco listings specified that they were selling out of state. I spoke with someone via chat who asked me relevant questions and took all my information, assuring me that someone would contact me soon to finalize the purchase. However, no one called me back for hours. Frustrated, I went back to the website and submitted my own order. During the process, I had a question about shipping and PPI, which I was in the process of completing with Lemon Squad. So, I decided to call the dealership to inquire about it. When I called, the person who answered the phone simply told me that they wouldn't sell me the car since I was out of state and that it was too much hassle. Even when I asked if I could buy the car and figure out shipping on my own, the salesman said no and suggested that I buy a car from a dealership in Florida. I explained why I wanted to buy from their dealership, but the salesman wasn't interested in listening and just said no. I went back to the chat and explained what had happened, but the customer service person wasn't aware that they didn't sell out of state. They apologized and said that a manager would call me immediately. However, no one called me back as promised. I'm disappointed with the poor treatment I received as a loyal customer. Has anyone else had dealings with them?

The best aspect of this dealership is the competitive, no-hassle prices on CPOs (what we bought). They clearly have plenty of business by virtue of being the BMW dealer in SF, unfortunately they seem to take this as license to be bad at everything else. The experience overall was miserable and I 100% will be trying Carvana etc next time. First, they were visibly annoyed, aghast even!, when we showed up without an appointment. The sales guy who reluctantly agreed to help us sent us meandering through the lot even though we had 2 cars picked out from online. He disappeared for 20 minutes, we had to ask around inside to find him. We agreed on a car, they comically low-balled our trade-in before eventually agreeing to double their initial offer. We spoke about the CPO New Grad offer and I emailed my diploma on the spot, but somehow he "forgot" to add the 1K discount until I caught it in the financing. Before leaving, no one gave us a brief how-to with the car like when we bought a used Prius 5 years ago for half the price. We were there for 6 hours. There's no food options on site or nearby, so by the end all buyers must be extremely hangry. This was out first time buying a a "premium" brand and we mistakenly thought the process would be nicer than buying a Toyota. Nope.

Live outside of California? AVOID THIS DEALERSHIP AT ALL COST. They do not understand the basic concept of how titling vehicles work or what a title even looks like. All they know how to do is fill out in state California DMV registration paperwork. My 2-month saga started when I purchased a vehicle back on Nov 30th everything was great until I wired the money and sent the paperwork back (which they supposedly lost for a day then miraculously found a day later after they called FedEx liars about the delivery). This should have been a red flag but the money was already sent and paperwork signed so I continued the transaction. When I asked about when my state or I would be sent the title so I would be able to register and legally drive the vehicle I just purchased.. they refused due to the "vehicle being owned by BMW Financial and that I DO NOT OWN vehicle". This was coming from the Finance Manger Janet Kim and later on the Used Sales Manager Andy Larijani. If BMW Financial own's it...then why is BMW not paying my insurance, registration fees, and property taxes? Oh wait. It's because they don't own it. They are just lien holders and I am the registered owner according to the CA DMV and BMW Financial. A basic concept the Used Sales Manager Andy Larijani does not understand. I was then in limbo for 16 days (until Dec. 16th) until they filed paperwork with the CA DMV. At that point I found out that they somehow finessed the paperwork to the California DMV and got me a "Non-Planned Operation" Registration in California even though I do NOT live in CA and I can not legally hold a CA registration if I do not live in that state. I was accused of fraud by the California DMV and after explaining that San Francisco BMW did the paperwork, the California DMV advised me to file a formal complaint against BMW San Francisco with the State of California so the dealership's registering and titling practices can be looked into. I had a garage ornament that I was making payments on for almost 60 days that I could NOT legally drive due to the "Non-Planned Operating" California plates on the car. I had to work with BMW Financial for over a month to get the title from the California DMV sent to my state. The whole time BMW Financial confirmed multiple times that BMW San Francisco should have never sent the title to CA and instead should have sent it to my state. But Andy Larijani said that is not their policy and they send titles to California "to be washed". At the beginning I called the GM Aaron Escarrega on Dec. 13 begging for him to call me and he did NOT return my call. At this point I gave up on BMW San Francisco since it was obvious neither Andy or Aaron were going to do anything to correct their dealership's mistake. Finally, after almost 2 months I was able to legally drive the vehicle I purchased with no thanks or help from BMW San Francisco. On top of that saga, I still have an open issue that Andy said he would take care of and has yet to. The EV Charger that was delivered with the car is physically broken and I bought this up to Andy back on Jan. 5th. He said "text me your address and I will send out a new one" Guess what? He never sent me one, so I reached back out on Jan. 26th(21 days after he said he would send one out). And he said again "send me your address" which I did.. again. He stated "it's on the way". I then texted him on Jan 31st asking for a tracking number and he never responded. If he cared he would have sent the charger out 27 days ago it is obviously he is just trying to get rid of me and is not going to do anything. This dealership is a high-volume dealership who do not care if they rip off a customer or two since three more customers are lined up to help them meet their sales quota. Look at the other bad reviews and there were more reviews about them withholding titles but they are now deleted.

First off, our experience coming here to purchase our certified pre-owned car was a nightmare. Tried to charge us $10k over sticker for a bunch of add ons. We got them removed, I financed the car, then when I’m waiting for the keys, our salesperson ran back to us to tell us they removed something they shouldn’t have and tried to get me to give them a credit card for $3k. No thank you! Just went in to get my first oil change since we purchased the car. I asked for a quote before coming in, and the phone service receptionist said they couldn’t give me a quote on the phone and told Me to drive down to get a quote in person or wait for someone to call me back (no one did). Stupidly, I went in without a quote and they tried to charge me to $179 “reset the computer” and gave me a BS response as to why (I only came in for an oil change). They also tried to charge $289 for an oil change when we have driven the car for less than 2k miles. I asked why the car didn’t have an oil change before we bought it and they said “because it didn’t need it yet.” Make your customers happy and change the oil when it’s that close to needing it on a certified preowned. We argued about the oil change price, as my old dealership in Southern California charged $115. I couldn’t get an answer as to why SF was so expensive and I ended up leaving after the service adviser was terribly rude. I left and called Berkeley BMW and they are charging $149 for an oil change, including a courtesy car! Quote and appointment done over the phone. Easy. Also, SF BMW told me I had to get my own transport home or wait 10 days for a change. Come on guys.