BMW of San Francisco

Very professional service. Whole process a bit slow due to unfreezing of credit. But got a great car at a fair price.

If you enjoy being lied to, ghosted, and generally treated with contempt, then this is the perfect dealership for you! I was excited to customize a new vehicle and this dealership promised an allocation and great discounts. BIG MISTAKE. After weeks of waiting and countless unanswered emails, I learned they never secured a production number. Salespeople Winnie vanished, leaving me in the dark. Months later, I discovered my vehicle was never even built. Now I’m fighting to get my deposit back as Dinu also ghosted me after my refund request. DO NOT TRUST THIS DEALERSHIP.

Avoid at all costs! My experience has left me feeling both frustrated and deceived by the handling of critical paperwork and communication regarding the lease return process. Before leaving the dealership, I made sure to double and triple check with your representatives, Rod Helaire, Nick Acosta, and a lady who's responsible for inspection, to confirm if there were any remaining documents that needed my signature. Both assured me that everything was taken care of and that we were all set. Based on this information, I left the dealership under the impression that the process was complete. However, upon returning home and logging into my BMW Financial Services portal, I found that a Federal Odometer Disclosure form still required my signature. When I contacted BMW San Francisco regarding this issue, I was informed that this form should have been signed in person at your dealership. This was a critical piece of paperwork that I was not made aware of at the time, despite my specific inquiries. Adding to my frustration, I was subsequently informed that I would be billed for damages to the car, which feels like an attempt to take advantage of an oversight that was not mine, but rather a result of your team’s lack of thoroughness. During both pre-inspection and the final inspection, I was told that the car is in excellent condition with no fees associated on my part. I feel tricked by this situation. I cannot help but wonder what might have happened if I had not proactively checked my BMW portal and raised the issue myself! The omission and oversight by your staff are unacceptable, and it is deeply concerning that I was allowed to leave the dealership without completing all necessary paperwork. Furthermore, the attempt to charge me for damages afterward, despite the clear lapse in communication and process on your end, is highly unprofessional. Last but not the least, when I was at the dealership in July, Rod Helaire suggested me to extend one extra month for the lease (I told them that our credit score couldn't be pulled at that time), and told me that I should not pay the registration fee. However, when I return the car in August, I was informed that I have to pay the registration fee for 24-45, together with hundreds of dollars penalty! All of the disgusting experience that I encountered was due to their unprofessional practice, greed for sales, and lack of customer-centric attitude. Avoid at all costs! Shame on you BMW San Francisco!

No Stars!!! Horrible Customer Service. The Manager out and out lied to us!! I will tell everyone stay away!

Have you ever been led on before and miss that feeling? Then visit this dealership. I was contacted by a sales agent who asked what it would take to make a deal. I named a price. Come the day of the visit, my promised "longer" test drive was 5 minutes -- literally a 2x1 block drive around the dealership and the offer presented was not only not what we agreed via email, but even higher than what the online express store has! Frankly insulting and a classic bait and switch. I would not trust any promises made by email here.

Shout out to Mr. Subhash Chandran – He took over this messy transaction with ease. He sorted Andy Larijani’s mess out! He took care of us from windshield replacement, payment and sending us the license plates. This guy is someone who you can trust and who you can make a deal with. Thanks to you. We appreciate what you did for us! Scott Collins was a great salesman with a heart. You'll feel that he cares. He made the transaction done smoothly. NEVER EVER TRUST ANDY LARIJANI! He’s making too many promises that he cannot keep! Andy Larijani, I believe, is the used part manager. He promised us that he'll take care of our windshield since it needs to be replaced. He said not to worry about it and to trust him that he'll take care of it. - These promising phrases are too good to hear and yes it's a hoax. It took almost a month before I got my windshield replaced and it was really upsetting. He doesn’t reply to emails and he said he preferred a call instead. I just don't understand how come they are selling a used car in that condition? The camera and the cover was hanging and the molding was even installed wrong! Firstly, when we came there, Marco was the one in charge of us. We'd been chatting for days and suddenly he just stopped communicating with us. We went at the dealership and he didn't show up. We were looking for him but staff there said that he was with another customer. We decided to look for another salesman and there we got Scott. After few hours, Marco was still not available. He ghosted us. He even told us that if we showed up at the dealership that the manager can do something with the price. Don't trust Marco/Marcos there. He's not true to his words. To find out that he's a newbie in that dealership too. It could have been better if Mr. Subhash and Scott had helped us in the beginning, but we got the wrong people at first. I do not recommend this dealership if you'd like to purchase your vehicle but if you do, please look for Mr. Subhash Chandran and Scott Collins. He'll take care of you.

This is a post-sales review. Certified Pre-Owned you’re getting? Best of luck to you. Bought a 2020 BMW i3 and the 12V battery died on me. Had it towed to a closer dealership / service center (BMW Fremont) from my residence. While they were investigating - I asked for a second opinion from BMW SF (where I got the car from). They said, “Nope. We don’t cover it the 12V battery” BMW Fremont did cover it free of charge. Just tells you BMW SF is not on the same page for making up their CPO requirements. They ignore your calls after speaking with the receptionist and transferring you to sales / finance. Have yet to receive my license plates after three months - temporary paper license plate has already expired. DMV says it’s on their end. I have gone through chats and calls. No return calls, emails, text messages, etc. I hope your experience is better than mine.

Everyone here is awesome! Super helpful as well. They got my car in right away and detailed my car when I picked it up.

Our car buying journey took an unexpected turn for the best when we met Dinu Cotoros. From the get-go, Dinu’s professionalism and efficiency were evident. He listened carefully to what we needed, guided us seamlessly through the selection process, and provided detailed answers to all our questions without ever making us feel pressured. What truly impressed us was how Dinu made the entire process feel smooth and easy. He took care of every detail, ensuring that from test drive to paperwork, everything was handled with precision and care. But the highlight was the moment we found our car. Dinu had not just found us a vehicle; he found the perfect match that amazed us beyond our expectations.

Undisclosed damage from collision was not good. I was not given any price reduction, only a gas credit