Reviews
Write a reviewBuying a late model used car
Worked with several people both online and at the Greenville site. I appreciate the business model of late model vehicles set at competitive pricing such that the negotiation process is negligible. Similar to Carvana (except no delivery) or carmax but I thought better pricing. Simple financing or cash payment options. Just compare, choose, sign and pay.
Buying a late model used car
Worked with several people both online and at the Greenville site. I appreciate the business model of late model vehicles set at competitive pricing such that the negotiation process is negligible. Similar to Carvana (except no delivery) or carmax but I thought better pricing. Simple financing or cash payment options. Just compare, choose, sign and pay.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
BAJ we appreciate you taking the time to share this review of your purchase experience with EchoPark. We stive to provide every guest an excellent service experience and are glad to know that you had great interactions with both our online and Greenville team. Don't hesitate to reach out if you have additional questions. We are here to help.
Excellent
While buying a new car can be stressful, the best part of our experience was working with John and Anna. I highly, highly recommend them to anyone who's looking for the best bang for their buck to get a fair price for their vehicle. Car max cannot hold a candle to them.Very, very professional and very easy to work with. They will be my number one choice should I need to trade in a vehicle again.
Excellent
While buying a new car can be stressful, the best part of our experience was working with John and Anna. I highly, highly recommend them to anyone who's looking for the best bang for their buck to get a fair price for their vehicle. Car max cannot hold a candle to them.Very, very professional and very easy to work with. They will be my number one choice should I need to trade in a vehicle again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
This is what our Experience Guides live for – seeing a guest so happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.
Screwed over
I was extremely disappointed with EchoPark. I was in contact with a gentleman who helped me on a truck search for about 3 weeks. We found one on a Monday evening and with it being EOD we said we will secure the truck Tuesday morning. As soon as business hours opened I was on top of it. I sent over my deposit to my representative and signed all the needed documents. Truck is mine. 8 hours later I received a call telling me the truck has been sold to another customer. Unbelievable. How can you do that to a customer who has already made a deposit and the deposit was accepted?! The manager told me he would find a solution yet never did. He was urgent the first 24 hours and then I was no longer a priority. I gave them benefit of the doubt for 2-3 weeks and nothing (not to mention i was in need of a vehicle and giving that much time to make up for the error on their end is more than generous). I ended up going to a dealership. Do not use echopark, they will screw you over.
Screwed over
I was extremely disappointed with EchoPark. I was in contact with a gentleman who helped me on a truck search for about 3 weeks. We found one on a Monday evening and with it being EOD we said we will secure the truck Tuesday morning. As soon as business hours opened I was on top of it. I sent over my deposit to my representative and signed all the needed documents. Truck is mine. 8 hours later I received a call telling me the truck has been sold to another customer. Unbelievable. How can you do that to a customer who has already made a deposit and the deposit was accepted?! The manager told me he would find a solution yet never did. He was urgent the first 24 hours and then I was no longer a priority. I gave them benefit of the doubt for 2-3 weeks and nothing (not to mention i was in need of a vehicle and giving that much time to make up for the error on their end is more than generous). I ended up going to a dealership. Do not use echopark, they will screw you over.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Steve, thank you for sharing this feedback, and know that it will be used to fine tune our processes to improve our communication and responsiveness to our guests concerns.
Echo Park Greenville
Easiest experience ever in buying a used car, Sandra and her crew were awesome
Echo Park Greenville
Easiest experience ever in buying a used car, Sandra and her crew were awesome
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kevin Klocko, thank you for your kind words and this wonderful review!
Love my new car!!
Easiest car buying experience we have ever had! Love my new explorer!
Love my new car!!
Easiest car buying experience we have ever had! Love my new explorer!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Amanda thank you for shopping with us, we enjoyed meeting you!! Please come back and see us!
Great Communication
Everyone I spoke to was very friendly. The price of vehicle was more than fair. The price of my trade-in also was extremely fair. Communication was quick and effective. They worked with me to find the loan terms I needed. I was really skeptical at first but I'm extremely happy with how everything went. Matt at the dealership was very friendly and worked to make sure the process went smoothly.
Great Communication
Everyone I spoke to was very friendly. The price of vehicle was more than fair. The price of my trade-in also was extremely fair. Communication was quick and effective. They worked with me to find the loan terms I needed. I was really skeptical at first but I'm extremely happy with how everything went. Matt at the dealership was very friendly and worked to make sure the process went smoothly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you very much for your positive review, Matthew! We are very happy that you had a great experience throughout the entire process. Have a great day!
One of the easiest car buying experiences
Easy, fast, and friendly! The car was everything we wanted and at a great price!
One of the easiest car buying experiences
Easy, fast, and friendly! The car was everything we wanted and at a great price!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you very much for your positive review, Garrett! We are thrilled that you had such a great experience! Have a great day
Fast and Friendly service.
Fast and Friendly service. So far so good. Matt, Don and John were informative and helpful.
Fast and Friendly service.
Fast and Friendly service. So far so good. Matt, Don and John were informative and helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Staci!! Enjoy your vehicle! It was a pleasure getting to know you!!
Awesome
Great Experience. Thanks to TJ, Adiil, Randy, and Matt were great!
Awesome
Great Experience. Thanks to TJ, Adiil, Randy, and Matt were great!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you very much for your positive review, Roland! We are thrilled that you had a great experience with our team, have a great day!
EchoPark Greenville
Incredibly easy buying process. Car was in great condition. There was one minor defect that they notified me of prior to seeing the vehicle l, and they took care of it immediately.
EchoPark Greenville
Incredibly easy buying process. Car was in great condition. There was one minor defect that they notified me of prior to seeing the vehicle l, and they took care of it immediately.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your business! We appreciate you taking the time to leave us your review.